New York Honda Yamaha Reviews Summary

Customer Service

Pros:

• "Chris, the service manager at New York Honda Yamaha, epitomizes professionalism and stellar customer service."
• "The gentleman who assisted me whose name was Chris, was a pleasure to deal with. He was extremely helpful answered all my questions."
• "These people really took care of me. I had a great purchasing experience from start to finish."
• "Everyone is willing to help to ensure that I am satisfied, great customer service coming from sales and services."
• "THANK YOU FOR THE OVER AND ABOVE OUT STANDING PATIENCE WITH ME AND AN AWESOME CUSTOMER SERVICE SATISFACTION GUARANTEE."
• "I had a flat rear tire on my vitpilen 401... I Gave it 5 stars because I had a very good customer service with christopher vidal."
• "They schedule you, they explain what will be done, they do the job, and most importantly: deliver."

Cons:

• "They hire bunch of thieves to work at the service center."
• "Technician doesn’t speak English I’m %99 sure he hasn’t certified cheap labor from south America."
• "I have never been treated so rudely in my life."
• "Not happy with the technical and post-sale service here."
• "Dude told me to wait cuz he was 'Busy'. Bro ain’t doing nothing but talking to people who just walked in, talking to people over the phone and even talking to people on the sidewalk."
• "The workshop service is very bad, I took my motorcycle to change the brakes and they did not install the new parts that I had bought and they left the motorcycle without brakes, the workshop staff is deficient and unprofessional."
• "I'm not even sure where to start... THESE PEOPLE ARE LIARS AND FULL OF BS."

Pricing and Value

Pros:

• "I picked up the bike the morning after, and am now a proud owner of a really fun, agile, and AFFORDABLE Yamaha MT-07."
• "Their bikes are affordable, but when you come to trade in, they really low ball you..."
• "Sales process was stupid easy and they don't hit you over the head with extra fees."
• "REALLY GREAT PRICES. Bought my second bike from them. They are the best!"
• "The price was reasonable ($209 + tax) and work done relatively quickly."
• "Best prices on new vehicles. Like over 15% cheaper than brooklyn prospect motosports."
• "Bought a Rebel 500. Darrin gave me a great price despite all other dealers I could find up charging by alot."

Cons:

• "They overcharged me $70 on just 2 items."
• "BE CAREFUL when financing through NY Honda Yamaha!"
• "They BS'd me all the way. Told me a price in the sale pitch and changed it when I was ready to purchase."
• "I was told yes and to come down, when I arrived the bike I was looking for was not on the floor."
• "They charge me more then 50$ and they took 2 weeks to God know doing what to the generator."
• "I was quoted 10.2k OTD by the salesman over the phone but ended up paying 10.8k OTD when I got there."
• "This business wouldn't recommend. They false advertise their prices."

Staff and Management

Pros:

• "It was a pleasure doing business with Darrin and his team at NY Honda Yamaha."
• "I bought my very first bike 2018 Yamaha R6 from them. Darrin, Vicky, and the other two guys can’t remember their name but they are the best."
• "Darren is been always very responsive. I had to wait some time to get the bike due to the shortage of them but he keep me posted."
• "All the employees are riders and have a great passion for what they do."
• "I can not say enough about this place!!! Everything is wonderful from Chris and Christian in service Angel in parts and Tanya helping with the purchase of our new Navi!!!"
• "They are so professional and very friendly."
• "The team at NY Honda Yamaha is outstanding, namely Esteban and Darren. They were super responsive from the time of my initial inquiry about the bike, to the day I purchased the bike."

Cons:

• "Front desk employees are behaving to customers like their prisoners way far from professionalism."
• "They always lie and waste your time... the person who is the king of lying at this location and false information is no other than the owner himself Darrin."
• "But here's the rub...the service department. It's now time for my bike's 600 mile service, but trying to get the bike in at a time that works for me is like pulling teeth."
• "I was told 5 different lies from the Darrin... I will never do business with this garbage unorganized company."
• "10/10 will highly recommend to the many riders I know to NEVER go to this place."
• "the shop is a deal so the place is great to purchase a bike but their tow guy keeps prank calling me and giving out my personal info to scammers."
• "I'm not even sure where to start... Usually I try my best not to write any negative reviews about any business but I had enough of this place BS lies and run around."