"The cake came out amazing both taste wise and visually."
"The cake was simply amazing. The fillings were fresh and was the perfect amount of sweetness."
"People RAVED about the cake with raspberry filling!"
"The cake was from out of this world. The taste, like nothing I ever tasted before!"
"The cake was beautifully presented, and was delicious!"
Cons:
"It also tasted like their buttercream came from a mix, and the custard filling was from a box."
"The frosting seemed to be made of some cheap frosting bought from a supermarket. The cake inside was dry and tasteless."
"The cream is Ann made from oils and it tastes so cheap."
"The cake was moist, but the cake itself was bland! It tasted nothing like chocolate or peanut butter!"
"The cake taste old the bananas were brown and spoiled hardly and custard in it or strawberries."
"It tasted very old and everyone got sick with diarrhea."
"The whipped icing just tastes like butter."
Customer Service
Pros:
"The young lady who assisted us in the process was very patient and gave us good recommendations."
"Working with Breanna is always so easy and she pays attention to all of the details and needs of your order."
"Breanna was AMAAAAZING to work with for my brothers wedding cake."
"Doreen and Sheralyn were so welcoming and made us feel so comfortable."
"Staff is always friendly and helpful."
"Their staff were also super friendly & helpful."
"The staff was professional, friendly, and phenomenal."
Cons:
"However, the sales person was rude and was zero helpful to help us choose the combinations."
"The staff seemed a bit unorganized as well."
"The girl that attended me was very unprofessional, her face looked like she didn’t want to be there."
"I have been harassed by a worker here and it was not nice words, it was words which should have never been said."
"The service needs a lot of improvement when it comes to interacting with the customers."
"Poor customer service experience given by sales rep Jenna."
"Sales person not very friendly or helpful."
Price and Value
Pros:
"While they offer excellent quality cakes, they are a bit pricey."
"This cake was $46, for this Price I was really expecting a perfect tres leches 🙁"
"It was only a 1 tier cake, around $200 bucks, but honestly worth every penny!"
"Their prices are a little on the high side but, considering their quality, I have no complaints."
"When you buy a strawberry shortcake you get a cake with fresh whipped cream, whole strawberries and chocolate dipped strawberries on top of the cake."
"The cake tasted very good and price was reasonable."
"1 star less cause little pricey but for B'days for me its OK to pay!!"
Cons:
"The places that do deliver for them has a limited amount of items."
"The sizes have decreased while prices increased."
"Other items pricey."
"The cakes are soooo overpriced and they dont even have a good selection."
"It was 8” and a bit overpriced at $45."
"I was charged over $48 for a mediocre cake."
"They fixed the cake but I realized that they overcharged me $8-9."
Sanitation and Environment
Pros:
"It was a great place to visit with lots of homemade desserts and other stuff in there it was nice to see the young people of the community employed there."
"This is an incredible bakery and very affordable compared to what is in the area and right now."
"Best bakery around here, everything they bake is of the highest quality."
Cons:
"The place was infestated with mice so bad they put traps directly under the food cases which are also filthy with dirt."
"NEVER AGAIN THERE. Was that part of discrimination game?"
"Not clean. Not sanitary. Beware."
"Is this place run by kids?"
"People behind the counter were young, looked bored, and had the personality of a paper bag."