"Joe Curcio Jr. was courteous and professional during my recent visit for a flat tire."
"The service staff is top notch!"
"I will definitely return to this dealership again and specifically because of the great customer service and caring and knowledgeable staff."
"I would definitely recommend anyone in the NJ area to try out Ray Catena Lexus of Freehold."
"Everyone there has been very nice to work with."
"They were helpful, courteous, and efficient and fair."
"I'm very pleased with the high caliber service level, the respect I was shown and the eagerness on the part of Paul and his colleagues to make a great impression."
Cons:
"I am shocked and very disappointed with the poor service that Ray Catena Lexus demonstrated here."
"They told me that I needed work done on my car, that was not needed."
"No room for negotiation here, no healthcare worker discounts."
"Some information was miscommunicated which made the process a little stressful."
"First of all, their prices seem inflated."
"I don’t recommend anybody to use JOHN AGNESE when purchasing a car."
"I am extremely disappointed in the service that I was received."
Sales Experience
Pros:
"Mike from sales here at Ray Catena, and he assured me that even though they didn't have the car I wanted on their lot, they would still be able to get it for me."
"Pierre Gonzales, he had the car in the front ready, it matched all of our requests."
"Best experience purchasing a new car ever!"
"Exactly the experience I expected from Lexus."
"Steve Stoop provided us with a great deal on a new car."
"Best dealership I've ever used."
"I’ve had 3 Lexus vehicles from this dealership... One big reason I go back is the service department..."
Cons:
"On the drive home I notice that the windshield wipers were not changed as they should have been."
"I made an appointment here for my car and they charged me way too much than the estimated amount on the phone."
"After a few days I got a bill for $1200 for excessive wear."
"I purchased a brand new NX 350 from Ray Catena Lexus Oct of 2022. From day 1 I started seeing issues that I didn't expect in a new car."
"Everything you'd expect from a car salesman. From trying to take my deposit, to telling me there was no inventory in the state. Mr Fishman was a real scammer."
"BBB complaint is unavoidable here!"
"STAY AWAY FROM THIS DEALER AND THIS BRAND! Be aware: They playing nasty games..."
Vehicle Service and Maintenance
Pros:
"I bring my is 300 here for service because I know that my vehicle is handled with the highest standards."
"The service department was awesome. I first spoke with Nancy Richards, and she set up the appointment for the next day."
"Took my RX 350 for maintenance, and as usual Joe Curcio was fantastic."
"It was a fantastic experience, Lexus took care of us like we were family."
"Giuseppe always goes above and beyond to make sure everything is always up to par."
"The service team here goes above and beyond every time to impress and always will get a 5+ rating from me."
"I can't say enough GREAT things about the service department of Ray Catena Lexus of Freehold!"
Cons:
"I did not feel any shaking or shimming, etc., etc. with the brakes."
"I checked my key fob and lo and behold - the battery was not changed."
"Nice looking dealership but that’s all they have nice. Their service technicians incompetent, can’t even fix the rattling door panel from even the third time!!!"
"Sitting at service.90 minutes. Car still not looked at."
"What's the whole point of coming here if your car isn't being properly repaired?!"
"About 6 months after I purchased the car I noticed chips on my front bumper. Upon a close look, I noticed the paint was peeling off and water bubbles existed under the paint."
"My most recent service visit, I was told I needed 4 new tires, asked if they were bald said soon, I have 20,500 miles on the car and leased it from them."