Haldeman Lexus of Princeton Reviews Summary

Customer Service

Pros:

• "They were very accommodating and professional."
• "Farra and her service team at Haldeman are excellent. They were very personable, professional, and efficient."
• "Service and friendliness doesn’t come any better than at Haldeman Lexis of Princeton."
• "Their communication and customer service is extremely friendly and welcoming, which is always appreciated from the customer’s perspective."
• "Always a pleasant experience. Service team at Haldeman is always mindful of my time."
• "The staff attitudes are just so polite."
• "Tara was great in taking care of my car and keeping me informed along the way."

Cons:

• "THEY DO NOT CLEAN THE INSIDE OF YOUR CAR AT ALL and DO NOT COME HERE UNLESS YOU HAVE NOTHING ELSE PLANNED TO DO..."
• "Be aware of bad customer service in the service department."
• "Will not be returning ever again!!!"
• "No one takes care for me. I called, I texted but no one has an answer why, when...I came back 2 times for my temporary license plate already..."
• "Complete waste of time don’t recommend."
• "Unfortunately I have to say that I had the opposite experience with Jean who not only forgot about my car (car was unlocked 10 min after I asked for status), lied about what needed to be done on the car, refused to take the Lexus tire and rim protection."
• "The maintenance task was not done right."

Facility & Amenities

Pros:

• "Much admire the Haldeman dealership for a terrific facility, guest services and absolutely courteous staff."
• "The dealership is beautiful inside."
• "The lounge is a pleasant place to wait as it’s clean and quiet."
• "Lounge room is very clean and have variety of drinks and snacks."
• "The recently renovated lounge is comfortable and well stocked."
• "The waiting area was clean & comfortable."
• "Well worth coming to Haldeman Lexus! Comfort of home and luxury at its best!"

Cons:

• "We checked out the new RZ, but decided against it. The interior didn’t have a good look."
• "The lounge is a pleasant place to wait as it’s clean and quiet. It could use some better snacks."
• "I went to check my car due to wind coming from the door, long story short, I was checking if they were checking the warranty. Farra tried to charge me $169 for diagnosis fee."
• "WARNING! They sold us a FLOOD VEHICLE, DO NOT BUY, I have pictures below and mechanics testimonials."
• "I still don't have a title. I have been unable to register my car or legally drive my car."
• "Very good dealership. ***Update: I don't understand what happens to this dealership. I purchased a car over a month but my license plate hasn't arrived yet."
• "I'm very disappointed to know that my car was serviced and ready to go BUT the rep I trusted with my time did not communicate with me that my car was finished after I waited in the lobby for 45 minutes."

Sales Experience

Pros:

• "Hands down, the best car buying experience I have had in 25 years!"
• "Best car buying experience thus far!"
• "I had the best buying experience here ! ZENA DEMIRCEVIREN is the best !"
• "We had a great experience working with Joe Laurito at Lexus."
• "Wonderful experience start to finish."
• "I'd buy another vehicle from them without hesitation."
• "Awesome car buying experience! The entire process was seamless."

Cons:

• "Refusing to provide the necessary documentation in order for me to obtain a permanent license plate myself."
• "Complete waste of time don’t recommend."
• "It was a terrible experience. A person should reasonably expect more especially when spending 70k."
• "The worst. Don’t purchase/finance a car in this dealership."
• "I offered to wire them the full amount. They said the only option was to come the next morning (6 hours away) and that there was still a risk of it being sold while I was on my way."
• "Wasted my time driving all the way out there not to tell me prior the car I was interested sold."
• "My only conclusion is they don’t care once they make the sale."