Address: 600 5th Avenue, Rockefeller Center, New York, NY 10020, USA
Phone: +12127717200
Rating: 4.5
based on 167 reviews.
Skating Experience
Pros:
"Ice skating was Amazing during Christmas! It was a dream come true!"
"The best skating rink I've ever been to in Manhattan. My childhood dream came true."
"Had great fun trying ice skating for the first time! The experience was exhilarating, and I can't wait to visit again."
"The ice skating experience was just fabulous."
"Nothing says Christmas more than skating here! I did the VIP experience which includes your own entry, a place to leave your belongings, an attendant to size your skates, and cookies/water/hot chocolate."
"Dream coming true! A movie scenario rink! Its not huge but perfect size for a nice skating!"
"Such a magical experience ! We ice skated here on Christmas Eve 2021 with tickets bought online in advance a month or two before."
Cons:
"Charge $40 a person just so that you can get awful ice skates that hurt your feet and put a hole in my brand new pair of socks."
"Skates were terrible and we barely got to skate our feet were killing us so we went back to get a refund and they didn't give us a refund."
"The atmosphere and the Christmas decor are great. The ice surface is terrible."
"I soon went to the rink to skate and realized that the rink sucked."
"It's a chaotic confusion to figure out getting to the correct area once at the Rink."
"The rink was overcrowded and terrible quality. Crowd control was poor."
"The ice gets so choppy in such short time because the rink is so small and people keep skating the same small circle over and over."
Staff and Management
Pros:
"And they are very organized and friendly!"
"What an amazing experience! First the staff was friendly, attentive, and made you feel comfortable."
"In particular, Alex, the manager was super helpful-she helped my family and I get settled and skating!"
"The staff are super supportive and helpful."
"The staff; the rink attendants were sincerely joyful, helpful, attentive, playful, and super slinky on the ice."
"The ones on the ice were helpful and I saw them go towards kiddos who’ve slipped and needed help up."
"Manager I think your name was Chen you provided great customer service in the VIP area and were very pleasant and showed that you cared about your guest."
Cons:
"Staff are Rude and not helpful once you arrive and it's a money racket."
"However, the staff was rude and unprofessional."
"Very rude staff, the tall skinny guy working today at the return/exchange in the back of the locker at 8am was very rude."
"Of course my daughter loved the skating, but many members of the staff were ill prepared and rude."
"Also the old timers treated the non-whites like they should not be on the ice."
"The employees did not communicate and half of them were extremely rude."
"The woman we dealt with was so rude to us when scanning our tickets."
Value and Pricing
Pros:
"The lockers are included in your purchase."
"We purchased tickets in advance for the very first slot on a Monday morning, and the crowds were low."
"Got cheaper last skate tickets(10:30pm~) and rentals; about half price in total."
"The price is very fair and the time you get here is unlimited."
"It was $25 to skate, but you'll also have to pay to rent your skates. Two people could easily cost you almost $75 to skate and rent skates."
"Great atmosphere, decent rentals and free storage."
"It was easy to rent skates, lockers available to put your personal items in while skating."
Cons:
"However, it is very expensive and very poorly managed."
"This place has bad customer service.... waste of money."
"It costs 50$ per person along with skates but it was worth it."
"It does feel slightly like cattle as there are so many people."
"I heard that there were other rinks that were way cheaper and bigger - this was a once in a lifetime thing."
"Overpriced tourist trap. We paid >$100 for two and left after 15 minutes."
"That's all that is free, because for the three of us to skate for an hour cost just over $150, they have you over a barrel, and it hurt."