"The guy who helped me was really nice told me my exact size and found it right away!"
"Our salesperson was very helpful and even suggested an item that wasn't out and it was the perfect color option."
"I was welcomed immediately by John Lee who helped me to find the handbag I had seen online. Extremely friendly and professional."
"I bought a Gucci Garden ring while I was in Milan on a whim and realized that I didn’t get the right size. Stopped by earlier to see if I’d be able to exchange it and Clarise immediately came up to me for assistance."
"You will not find a more welcoming store with more helpful people than you will here on 5th Ave."
"I was assisted by Tim, who was very helpful and patient with me."
Cons:
"Staff are super super busy so to trying to get someone attention is extremely difficult."
"This store only care about the sale, and not the customer which is horrible!"
"Not only was I completely ignored... one of the rudest, most condescending sales associates I've ever encountered."
"Very judge mental hated visiting this store. I came in with full intent to buy ans they way these people look you up and down is ridiculous."
"The service was terrible. Had to order shoes from another location and the employee told me that it would be faster than getting it shipped to the actual Gucci store, but sadly took almost 2 weeks to get these shoes."
"Staff is very unhelpful. I called to inquire about monogramming services and the staff refused to provide any kind of feedback/confirmation without physically seeing the product instead of virtual."
"Sales associate was rude and not helpful."
Product Quality
Pros:
"Items shipped online will be brand new and often include more than the store items."
"I purchase Gucci ankle boots, because they stand up to a beating due to the quality of the boot."
"The leather is very smooth, and quality is good!"
"The bags in the stores are just amazing!"
"The products are super luxurious."
"This Gucci store got some of the best Gucci Gear I've seen in a store."
"I bought brown suede horse bit loafers from Bergdorf Goodman and they are exquisite in every way."
Cons:
"I needed to have a bag mended and it's been months now. I'm still struggling to reach someone to have it sent back to me."
"A month and a half ago while on holiday I purchased several pieces from the Barcelona location, one of them being a pair of crystal embellished cat eye sunglasses... Then after 3 wears, I noticed one of the stones fell off without me causing any physical damage."
"However you spent over $1,000 on this brand. Yet, zero assistance with any quality issue or dissatisfaction."
"And the fact that the one I received seemed like it was already worn showed how much they don't truly care at all as long as they make a sales."
"Very nice people but they sold me a belt with a bunch of scratches (some pretty deep most aren't) little all over the buckle like it was dragged on the ground."
"Don't even bother having your bag cleaned or repaired here."
"New Gucci shoes less than a month purchased for my birthday. Wore them max 3 times if that. Honestly probably twice."
Store Experience
Pros:
"one of the best stores in nyc, must go and experience the amazing services they provide for the guest."
"I had a wonderful time there!"
"The store staffs here are very helpful too."
"The gucci store on 5th ave is so dazzling! It is located in the trump tower. The whole look of the store is golden."
"Such a beautiful location!"
"This Gucci store is really nice. It's two floors so they have everything: furniture, houseware, shoes, fine jewellery, accessories, and clothing."
"Love the flagship Gucci store of NYC! I always have an excellent experience shopping here and truly enjoy each of my visits."
Cons:
"I approached a woman and she helped me for like 3 minutes then said 'You can look around'."
"I expected things to be more clean from a high end store and more staff."
"The place it’s well kept and clean but 2 stars because their sales rep are rude."
"While the store is beautiful, I took away two stars for the terrible customer service."
"The store is okay, however they didn't want to exchange a pair of sunglasses that I bought from them."
"The 5th Ave store is friendly and lively upon entering."