Enterprise Rent-A-Car Reviews Summary

Customer Service

Pros:

• "Jasmine's quality customer service is the ONLY reason I'm giving 4 stars."
• "stephen, dan, taleah and whomever else i forgot you guys rock"
• "Very professional and the employee Chris went on and beyond with customer service came to pick me and my disabled mother up and was very polite and professional and made sure we had the best experience possible."
• "The staff is always very friendly and eager to assist."
• "Amanda was beyond helpful and was on the ball with following up with the rental."
• "Their location was clean, sanitized and their staff was professional."
• "The staff quickly and efficiently goes through the rental process with you."

Cons:

• "Absolutely rude, unprofessional manager and customer service, we booked a rental online for $50 extra fee on different drop off location and got call from them saying there was glitch in the system and the actual price is $200."
• "It’s absolutely horrible!!! The sales people has no idea what they were talking about."
• "Despite my attempts to explain that my nationality is Taiwanese, the attendant insisted on recording my nationality as China in the system."
• "Once I was seen the attendant was rude and dismissive."
• "Utterly rude female worker. She calls me asking for a payment for my protection plan."
• "Customer service could not be reached over the phone."
• "Poor initial customer service."

Vehicle Condition

Pros:

• "The car was a nice Hyundai Sonata in great shape."
• "The staff was professional and the car was clean and comfortable."
• "Rented a cargo van to pick up some furniture. Check-in and check-out was fast and efficient."
• "The car was clean."
• "Rented a small pickup which was ready when I needed it to be. Vehicle was clean and had gas, made it easy to hit the road."
• "The cars are very fuel efficient and well maintained."
• "Maurice was awesome... The car was clean and the service was great."

Cons:

• "The car had the strongest smoke smell."
• "Lastly, this was the filthiest car I have ever received."
• "The car I rented clearly had a bad transmission."
• "It seems as if this rental place does not write or mark on paper if there's marks on the vehicle that they rent, you must video."
• "This inconsistency in the assessment of the car's condition raises concerns about the accuracy and transparency of your car rental services."
• "I rented a Black Chevrolet Traverse which had old scuffs and a crack on one of the mirror led lights."
• "The worst part that pushed me to write this review was that the car had no jack so when we got flat tire we had to get a towing truck."

Rental Process

Pros:

• "All options were explained in great detail about the rental."
• "As a Enterprise plus member I rent from this location frequently, thanks to Neil and the rest of the staff I always had a pleasant experience."
• "Thank you so much to all the staff at Enterprise in South Plainfield... Everyone I’ve talked to especially Ashley have made me feel at ease with the whole rental process."
• "Easiest rental experience ever."
• "Great service! The staff call insurance company several times and finally coordinated with the insurance company to accept the invoices."
• "Making reservation was pretty easy online."
• "Easy pick up, filled the gas before I left and such easy communication about extending my insurance paid for rental."

Cons:

• "Reserved a month in advance… Tried to call and reconfirm the details of what I needed, no one answers the phone."
• "This company doesn't like taking responsibility!"
• "There was no organization in terms of the order in which customer were helped, so knowing who was next was unclear."
• "I’ve been trying to downsize my car for several days and every time I speak with someone at this location I’m told there should be a vehicle available same day and then I never receive a call back."
• "Overall renting from this location was not a great experience."
• "Unorganized. Booked a reservation a week ago and the cleaning staff locked the keys in an office room they did not have a spare key for."
• "When i turned it on, there was a dashboard light stating that there was a problem with the backup camera and take it to a dealer."

Staff and Management

Pros:

• "Most of the times I’m taking the car from this location. I really appreciate agent IMRAN he was awesome."
• "This location hosts some of the best staff I've ever dealt with at any enterprise location."
• "Chris was very helpful and the entire Staff was polite both on the phone and in the office."
• "Jasmine was very pleasant and engaging."
• "The South Plainfield location in New Jersey is a marvelous organization everything is on time the people have to put everything in place and just a great experience over."
• "they have the best customer service i am always greeted with a hello and a smile"
• "More impressive was the service - spoke to two different employees and from their care to their delivery, they are the best car rental experience I've had in ages."

Cons:

• "Worst experience at an enterprise that I have ever seen. Horrible customer service and only had one vehicle to rent after my accident."
• "This company doesn't like taking responsibility!"
• "They don’t have enough space for anything"
• "It seems as if this rental place does not write or mark on paper if there's marks on the vehicle that they rent, you must video."
• "customer service very poor. Manager named Ashley with no humanity treats customers screaming and threatening."
• "They are worse than a mom n pop rental you can find locally."
• "The manager Jasmine didn’t have the courtesy to speak to me directly."