Broadway Supercars Reviews Summary

Customer Service

Pros:

• "Everyone at Broadway Supercars is there to help, and make the rental and driving experience as easy as possible."
• "They are very professional and cater to your needs. Easy to get in touch with and lots of choices of some exotic beauties!"
• "The team at the shop were so friendly and accommodating and answered all the questions I had."
• "A+ Customer Service!"
• "They prioritize customer service, and I personally can say that they go above and beyond."
• "The staff is more than pleasant to deal with, and make every effort to make every aspect of the rental to work out."
• "Customer service really is second to none and anyone renting a car won't be disappointed dealing with them."

Cons:

• "Highly suggest a different rental company don’t waste your time."
• "They gave us the runaround for about 2 weeks."
• "Tried to guilt trip me to pay for the damages."
• "this guy is completely unprofessional irresponsible and immature."
• "Never have experienced such terrible service and unprofessionalism in my life."
• "Stay away from this company. They are crooks and liars."
• "They blackmailed us into giving them a better rating and review!!!"

Pricing

Pros:

• "The price was so good, we rented both Lamborghini’s for two days!"
• "The prices you really can’t beat."
• "His pricing was more than fair."
• "The cost is everything very cheap and worth it."
• "Pricing and packages were also super reasonable compared to much more expensive New York City prices."
• "Price - simply unbeatable compared to competitors."
• "The prices are extremely fair."

Cons:

• "Also they charge for additional drivers, but they don't tell you that upfront and it isn't listed on site."
• "They charged me hundreds of dollars claiming there was a small chip in the paint."
• "First of all i want to say you do not get your full deposit back."
• "On top of that they lie nonstop."

Vehicle Condition

Pros:

• "The car was in pristine condition."
• "The vehicle was very clean inside, and it was the color we asked for."
• "The RR phantom I rented was in immaculate condition."
• "The cars are pristine and extremely well kept."
• "Although they are rentals, car was well maintained and taken care of and it shows."
• "I've driven their Nissan GTR, Jaguar F-type, Audi R8, and Ferrari - all well-maintained, drove and smelled like new, and no problems."
• "The greatest car ever. Was absolutely clean and perfect!!!"

Cons:

• "Cars have lots of dings and dents in them."
• "Arrived with a car that was chipped, scratched, not vacuumed."
• "There was multiple things wrong with the car yet with my guy being a car guy he was still beyond happy to receive this for his birthday."

Professionalism

Pros:

• "Very professional I believe the guys name was Eric. Very down to earth and reasonable."
• "John is the owner and all the calls get directed to him so he’s hands on and has a very cool personality."
• "John and his staff very friendly and informative when we got the car."
• "The owner was very respectful and get stuff done very fast!"
• "The owner John is a true enthusiast who values providing the service people are looking for."
• "John Nouri and staff are top notch professionals always looking to give their customers the ultimate consumer experience."
• "Front desk and owner are super friendly."

Cons:

• "The owner started shenanigans saying the Bentley would be leaving at 2 PM (it left at 130 without us being told)."
• "Highly unprofessional people."