"The owner and employees are very friendly and helpful, and there is such a large selection of styles and colors to suit everyone."
"The workers there are very hospitable, truly I had a really pleasant experience."
"The entire staff are awesome and very hands on."
"The girls at the register, Sandy and Mariam, were a great help and provided excellent customer service."
"The staff was friendly and professional we laughed and had small talk."
"Amal the manager has superb customer service."
"The ladies were super sweet and welcoming."
Cons:
"Ordered a dress since the 16th of April, it was scheduled to be delivered on the 23rd and It was never shipped much less receiving it."
"They recieved the items back and still did not contact me I had to keep calling."
"I made an order 5.5 months ago and still did not get it and they are refusing to refund me."
"Service is trash and manager seems to act like she is a teenager."
"Clothes have arrived dirty and broken multiple times."
"After weeks of them not sending it or responding I requested a refund and to not even send it."
"Dont ever order online they are straight up unprofessional and would rather ignore you then solve the issue."
Product Selection
Pros:
"There's a huge selection of dresses in different colors and sizes."
"The dresses and abayas are beautiful, you can wear them for casual wear, Ramadhan, Eid and a special occasion!!!"
"They have such a variety of styles, the most COMFORTABLE and versatile hijabs, and very friendly staff."
"Urban Modesty has a great selection of dresses in all styles and sizes."
"Right away I noticed the cute social media backdrop and the store was clean and well maintained."
"Urban Modesty got a variety of Modest dresses at reasonable prices."
"The shop has a good selection of modest wear ranging from evening dresses to casual wear."
Cons:
"But seriously they gotta remove some of the dummies or clear up the space so that 'shopping' can be easy."
"Yea they are one of the only store who caters to Muslim women in NY but the quality of clothes always is horrendous in comparison to what we are paying."
"Make use of the changing rooms because dresses are long and can be tighter than expected."
"I’m normally a 2xl but some of the dresses didn’t fit in 4xl because of how they were sized but the others fit perfectly!!"
"Sellers response is trying to control the narrative with thinly veiled attacking the validity of my opinion."
"just save yourself the time & go shop at any other modest store in town."
"The clothing isn't worth the price at all, I bought a dress a few weeks ago and I wore it out once, and next thing I know the zipper was already stuck and most of the dress was basically unwearable and ruined for some reason."
Online Shopping Experience
Pros:
"I love urban modesty and have been coming here for years and highly recommend all the locations!"
"Their website is well-designed, easy to navigate, and there was a sale too so I wasted no time picking out stuff!"
"I’ll be ordering plenty more in the future from their online store now that I know their quality."
"Thank you thank you!! I ordered a bunch of clothes from them to canada and I absolutely fell in love with them!"
"I had such a great experience! I found my engagement dress right away which never happens for me."
"I recommend this 100% definitely will shop here again."
"I had an excellent online/in-person shopping experience with Urban Modesty."
Cons:
"I reached out to online customer service, the contact form on your site, messenger, text, phone... I was told today the item is on backorder."
"They don’t answer emails and are ghetto when they do."
"No one notified me the items were on backorder."
"I have tried all ways to contact them about my order I placed 6 days ago, with no correspondence."
"I am still waiting on my order that I ordered on September 24, 2021 online."
"I called so many times and emailed no luck nobody responded."
"Sold me a dress that was NOT in stock paid for expedited shipping but worker forgot :) , received my dress late AND with a hole, zipper is very fragile."