Lexus of Cherry Hill Reviews Summary

Customer Service

Pros:

• "Great customer service from Christopher R. Really helped me get my newly bought IS into shape."
• "As always Jamie takes care of all me and Leo (my suv’s) needs."
• "Service Advisor Ginger Ruby was excellent. She was pleasant knowledgeable and a true professional."
• "Very happy with the service department."
• "Jamie was incredibly helpful."
• "Excellent service from the Lexus Service Dept, specifically my favorite customer representative John Joseph."
• "Service representative John Joseph is excellent to work with. Always ready to listen and explain if service is needed."

Cons:

• "The day arrived and they called to tell me they would need to cancel because the same valet driver from the first experience was the only person available that day."
• "Also, lately they have been recommending unnecessary services to make extra money."
• "The call with the general manager Tony was even stranger."
• "Called general manager left a message received no response or call back."
• "They have a culture of ‘not my problem’. No one picks up the phone."
• "Calling the dealership proved fruitless several times."
• "NOONE SEEMS TO PICK UP THE CALL AFTER you buy the vehicle."

Sales Experience

Pros:

• "I've purchased many cars in my lifetime, this experience was one of the smoothest."
• "Damion P.- sales associate also deserves 5 stars!"
• "I am in love with the car and look forward to continuing the relationship for years to come."
• "Michael Foose is a very nice salesman, was very patient, and did a great job."
• "Ron Dargenio is an awesome salesman."
• "Cole did a wonderful job making the sale. He was thorough and personable throughout."
• "Mitch was a very knowledgeable and patient salesman. He was kind and extremely personable."

Cons:

• "Their sales department is another story. If you like to haggle/ negotiate price don't brother."
• "I recently had an experience with a salesman who couldn’t even remember my name even after writing it down."
• "This whole nightmare started when I was looking for a premium model 2024TX."
• "If you like to haggle/ negotiate price don't brother. Try another Lexus such as Wilkie or Thompson (they negotiate)."
• "Joe Zalaf the Sales Manager agreed with us on a price 'all in' in his words, and I asked, including doc fee, and he said yes. Later we came to finance and the doc fee was being charged."
• "Upon arrival there I discovered that they had actually sold me a base model with no sunroof, no cooled seats, and no power third row either."
• "Lexus of CH used to be a buyer friendly place to buy a car. However, my most recent experience was far from it."

Facility & Amenities

Pros:

• "The waiting area is clean with plenty of hot and cold drinks and snacks."
• "Pick up my car as scheduled, left me a loaner, and the driver showed me how to start and use options on the loaner."
• "The service is really great."
• "Lexus of Cherry Hill (in Mt. Laurel 😂) has excellent customer service."
• "Lexus Cherry Hill definitely makes their customers feel comfortable and makes things easy for them."
• "There was a private room for small children and a quiet room for computer use."
• "There are snacks, beverages and even a playroom for children."

Cons:

• "Now each time I get in this car I am angered and reminded at the lack of morales that this dealership has."
• "The crew was friendly like before but receptionist were not much of educated."
• "They did not detail my car as promised- in fact there was bird droppings all over my car."
• "The guest lounge is smaller than I anticipated it would be."
• "After they washed my car without my permission it came back with a film what would not come off until I took it to the car wash."
• "So, your call just goes to voicemail, then good luck waiting for a call-back."
• "There was a bit of a wait in the service drive."