Wingstop Reviews Summary

Customer Service

Pros:

• "I think the lightskin with the cornrows is the manager? I'm not sure what his name is, but he is always really nice and willing to help."
• "Glad we did, some of the best wings and only 1 employee (wish I got his name) was working and he was on top of everything."
• "Just want to definitely say thank you to Bryant the employee working night shift because he was definitely doing a great job getting orders out on time.. to mention he was by himself and still getting the work done on time! Hats off!!"
• "I had a great experience with this location. Employees where very helpful with menu and the food was great."
• "Never ever thought i would give a restaurant a 5 star review but I order from here a lot and i’ve never had a bad experience. The food is always fresh and delicious and as far as i know the restaurant is clean."

Cons:

• "The manager so-called manager refused numerous times to provide her name or the name of the franchise."
• "The manager was a unprofessional kid maybe in his 20's."
• "Get rid of Mark he's terrible at customer service."
• "Their staff is really unprofessional they leave clients waiting for more than 20min to take their order."
• "The customer service is the worst I have ever experienced in my life."
• "The employees are so unprofessional. They keep telling me the food would be up in 10 mins it took 50 minutes before I got my food."
• "Very rude customer service. The woman who answered the phone today 10:11 PM January the 3rd was very rude to the point where I hung up the phone and just went to McDonald's they will not getting my Money!!!"

Food Quality

Pros:

• "I can’t stop craving this chicken!! I order Korean spicy Q flavor or something like that but it’s good!!!"
• "Their wings are so good, lemon pepper and Hickory smoke bbq chicken is so good! Fries are lit!"
• "The French fries really are good and compliment the wings, a must try item."
• "Wings were rockin'. Here the portion sizes were great. Them wings were THACK!! Serena Wings."
• "The wings are very good. I had the garlic parmesan and they were excellent."
• "Got the Mango Habanero and Louisiana Rub wings, really liked the rub. Wasn't crazy about the fact that my ranch dipping sauce was not included with my wings."
• "The Louisiana Rub was the best wing I've ever had from a restaurant."

Cons:

• "Waited for almost an hour for the food, didn’t receive all our items and the food was cold."
• "The wings were okay, not great."
• "It was a terrible experience and will definitely not be back. What an embarrassment and waste of time!"
• "The food taste like it was from yesterday and it was cold."
• "The wrong order arrived and we can’t get through to the restaurant to report it."
• "One star because the wings are good, but it’s just dirty in there. The employees don’t wear gloves or hair nets."
• "The wings were awful all they did was dump the seasoning on top of the wings."

Cleanliness & Safety

Pros:

• "Restaurant typically appears clean."
• "Every time we order for pickup, the food is hot and crispy."

Cons:

• "Nobody washed their hands the entire time I waited."
• "The staff in the kitchen making your food does not wear gloves or hair nets and that is not sanitary at all."
• "The lids for cups are on the wall in a filthy dirty dispenser."
• "I went to yesterday for lunch when I arrived I almost slipped because the floor was very slippery."
• "The floor was slippery."
• "Restaurant was dirty with sticky floors and fruit flies everywhere though they don't serve any kind of fruit."
• "There are bugs."

Order Accuracy & Wait Time

Pros:

• "I am so impressed with not only the size of the wings but also the amount of time it took to make them."
• "I've had really great experiences where my order is ready promptly and is correct."
• "My order is always correct even when I get delivery and the fries are always fresh."