Liccardi Chrysler Dodge RAM Reviews Summary

Customer Service

Pros:

• "Rafael made our purchase quick and easy."
• "Tony was so helpful and very patient with me and my family."
• "Mike our salesperson did his very best to make the deal happen."
• "Tony Matos is great salesman, he makes sure everything is all set and updates you frequently during the process of buying a vehicle."
• "I'm so happy I decided to stop in Liccardi. From the moment I walked into and even after I left, the staff was so great!"
• "Sales rep. Rafael was amazing at communicating and working for our benefit! You don’t see that often at dealerships!!!"
• "I want to thank Johanna Berrio and Scott for the amazing service."

Cons:

• "The manner he spoke I found to be insulting."
• "Between 8:40 AM and 2:15 PM, I called Liccardi a total of 11 times and sent 4 emails to the manager. I did not get a phone call, or an email back."
• "How can I trust this dealership after three back to back terrible experiences."
• "Its a waste of time, there are plenty of options in the area, stay far away from this place."
• "I will never recommend 'LICCARDI CHRYSLER DODGE RAM' very mendacious behavior."
• "We have never experienced the lack of communication and arrogance by a sales manager."
• "This store scamming people."

Vehicle Quality

Pros:

• "I purchased a 2019 Audi S3 with low mileage. The car is in mint condition."
• "Just bought a 2018 Nissan Rogue SV here and the process went well with affordable pricing especially during the national shortage."
• "We bought a 2023 Ram Promaster 2500."
• "Before purchase, I brought the car to my local BMW dealership for a multi-point inspection. The car passed on all points and the dealership's service representative added that the techs informed him that the car was 'Perfect - like new!'."
• "I just bought a beautiful lightly used Jeep Cherokee."
• "I had the best first car buying experience here!!!"
• "Traded in my truck for a GMC Sierra last week. Excellent experience."

Cons:

• "bought 2018 Dodge Caravan 56000 Miles.. after 3 weeks car stalls while driving on highway.. back to service they couldn't find out the problem.."
• "The truck broke down on the first day, I have bumper to bumper insurance, it's been 1 month since the towing dropped in the service!"
• "Last year we were looking for a car. They tried to sell us one with bad tires and brakes with other service issues."
• "Now this same car was sold buy this dealership but for some reason the accident report was removed from this dealer."
• "I got a 2016 dodge Ram 1500 After 3 years I decided to sell the truck to CarMax .the CarMax employee told me that when it got sold to me they rollback the miles."
• "Tell me how the car I bought from them had a clean carfax with 32,000 miles but when I brought it to an authorized brand dealer for the first oil change there new type of vin reader came up with heavy front end damage with an odometer reading of 58,876 miles??????"
• "I bought a jeep at this dealership in January 2021... and the check engine light went on."

Pricing and Financial Experience

Pros:

• "Their pricing is pretty decent. That's what got me in."
• "They valued my trade above all other offers."
• "The best part – he stayed in touch with me the entire time which only made the buying experience even more enjoyable."
• "We got a great value for our trade & as a bonus, they have an office dog Enzo, the great dane that's very friendly."
• "Financing was great no unexpected fees or ploys."
• "Brian King... will give you the best possible deals or he can work around your budget to get you what you want for an affordable price."
• "Anthony and Justin worked together to get me the best deal."