Audi Englewood Reviews Summary

Category: Audi dealer

Address: 400 S Dean St, Englewood, NJ 07631, USA

Phone: +12012276524

Rating: 4.8
based on 291 reviews.

Customer Service

Pros:

  • "They’re knowledgeable, transparent, and have outstanding customer service!"
  • "Everyone I spoke to there was a true professional and the price was right!"
  • "I am sincerely thrilled with this dealership. I worked specifically with Andrew, Rob and Peri who all explained everything to me step by step."
  • "Every time I come in for service or a problem Christopher always remembers me and my car is always finished on time."
  • "I feel so grateful James Bak reach out to us we made an appointment with him and sit down with a non-negotiable number! Happy wife! Happy life!"
  • "I've been a loyal customer of Audi of Englewood for several years now, and their service has consistently been top-notch."
  • "I received exceptional assistance from Mr. John and Jenu while leasing a car at the Englewood Audi dealership this time."

Cons:

  • "Never. Again."
  • "There seems to be a disconnect between what they promise and what they deliver, and the customer service leaves much to be desired."
  • "However, I am not as enthusiastic to recommend the dealership's service center."
  • "The finance managers are rude, condescending and not helpful."
  • "Did not feel the Service attendant was too empathetic. Bedside manner seemed dismissive."
  • "I personally would not recommend Audi Englewood to a friend."
  • "Unfriendly - when I drop off my vehicle, the gentleman who took my vehicle was very rude."

Sales Experience

Pros:

  • "It was the most smooth and easy car purchase I ever had."
  • "Lee Chin was absolutely exemplary in ensuring that we were able to locate the vehicle our hearts desired!"
  • "Sales experience was amazing. Vehicle & Customer service are severely lacking."
  • "Your driver that delivered my new vehicle, was very respectful, courteous, and always made sure that all my questions were answered!!!"
  • "This is my third purchase from Audi Englewood, and each experience has been exceptional!"
  • "Manny was AMAZING. He stayed late during negotiations and even completed items for my CPO purchase after 10pm to make sure the sale and delivery of my vehicle were smooth for me."
  • "I am extremely happy with the experience, and our new Audi."

Cons:

  • "BIG EDIT! These guys are thieves! Somehow they tried to scam a 2x returning customer."
  • "I felt like they could have been more caring and responsive to a really good customer."
  • "We went to another sales person that didn't help us either, it was giving us bad vibes."
  • "DO NOT GO TO ZACH, he doesn’t know what he is doing at all."
  • "The finance team showed me a 6.99% rate (72 months) when we closed the deal and then tried to switch for a 7.59% rate (0.6% higher) the next day, stating that the rate we agreed to wasn’t firm."
  • "Unfortunately, the repair process took several attempts, and the technicians didn't properly adjust the window's position."
  • "This place has horrible customer service and our sales rep Stefan was even worse! Never returned our calls when we just had a few questions about how the app would/should work."

Vehicle Service

Pros:

  • "Great, efficient service!! Easy to get an appointment within a couple of days, access to a nice loaner car (with ezpass), convenient and timely text updates."
  • "I also was very satisfied with the video that was sent to me showing me the work that was performed on my car."
  • "Jeremy my service person was wonderful, thorough in communication and efficient."
  • "They are efficient and do quality work."
  • "My technician found the issue, explained the situation clearly and problem solved."
  • "Got to use the lounge and have some coffee, and wifi for my laptop."
  • "They did a great job cleaning up the mess, changed the oil and did an inspection."

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