Audi Hawthorne Reviews Summary

Customer Service

Pros:

• "The entire sales group was extremely cordial and professional."
• "Professional, friendly, and courteous."
• "The customer service rep Timothy explained everything thoroughly with the recall."
• "Service was fantastic from start to finish, morning to evening & I would highly recommend Audi Hawthorne."
• "The staff at Audi Hawthorne is professional and knowledgeable."
• "Excellent experience with service - Joe, the Service Advisor, was nothing short of amazing!"
• "The whole team at Hawthorne Audi are real nice people."

Cons:

• "Customer service is not their first priority."
• "I was told I had no scheduled appointment tomorrow."
• "Very unprofessional staff. In all areas. Sometimes hard to speak to a person."
• "I think this is unacceptable, moreover when we pay a lot of money for the service."
• "Unfortunately, I had a very bad experience again."
• "I just was not happy at all with the customer service."
• "The most disappointing experience I have ever had with a dealership."

Facility

Pros:

• "The dealership was warm, welcoming, and absolutely beautiful."
• "The facility is absolutely beautiful and the people there are the best."
• "Very clean facility, easy to schedule service, and friendly staff."
• "Spacious, clean and quiet place to get your dream car."
• "The waiting space was nice and clean."
• "First of all, it is a noticeably beautiful facility - easily the best of any dealership I have ever visited."
• "Walking into Audi Hawthorne was like walking into a spaceship."

Cons:

• "When I got there their car had undisclosed damage."
• "The used vehicle could've been cleaner, but in the end we are happy with it after having it professionally detailed."
• "Sunroof is damaged/broken and it's something that should have been corrected before selling the vehicle."

Sales Experience

Pros:

• "I very much enjoyed working with our salesman Rafael Rosario."
• "I highly recommend Julius and the dealership for their outstanding customer service and their ability to make long-distance purchases as smooth and effortless as possible."
• "Armaan made my wife and I very satisfied with our purchase from the beginning to end."
• "We really enjoyed working with Audi Hawthorne! Nic, Jason, Tim, and Rich were all a pleasure to work with."
• "Just purchased as car from Audi Hawthorne from Johanna and Aniello, and the experience was first class."
• "Such a great experience! I would definitely recommend coming here for your car purchase."
• "The sales associate Rafael Rosario was fantastic, very personable and knowledgeable."