Audi Warrington Reviews Summary

Customer Service

Pros:

• "Those guys were super helpful even though i wasn't buying right away they answer all the questions needed to hear thoses audi and Porsche and unreal."
• "Doing business with Audi Warrington was easy and enjoyable!"
• "The service is always exceptional and the staff are friendly and welcoming."
• "Everyone who sees my car thinks that it's brand new based on the interior and exterior."
• "They took care of all my vehicles needs in one day and kept me up to speed throughout the day."
• "Ive been here for service and always a positive experience."
• "The team there, especially Chad and Conor, have my highest recommendation."

Cons:

• "Awful attitude and customer service!"
• "Seems like since they renovated the place, they are trying to recoup cost from charging ridiculous amounts!"
• "I have been calling since last week to get quote on work I need done. I have yet to get a call back."
• "Couple that with being massively low-balled on the values of my trade-in vehicles, and it's safe to say we won't consider this dealership for our future Audi purchases or service."
• "Once they get the sale, they’re impossible to get a hold of to rectify issues."
• "Because of my interactions with Luis, I will not be returning to Audi Warrington for service or to purchase a vehicle."
• "Everyone at this dealership is incompetent."

Sales Experience

Pros:

• "I am now loyal to Audi and I will be coming back once it’s time for my next car."
• "Fantastic service, professionalism and knowledge- John Burns knew his stuff, made our test drive and pricing experience easy and enjoyable."
• "Use and trust David Ryan at Audi Warrinton."
• "The staff were friendly and willing to help. Their vehicles are well maintain and in great conditions."
• "John Burns provided... outstanding customer service."
• "I left with a gorgeous Mini that day."
• "I specifically appreciated how less time I had to spend on negotiations and a true 'brass tacks' attitude from Jim Raab to ensure we can make the deal happen (or not happen) without wasting each other's time."

Cons:

• "Overall bad experience from the minute we sat down with the salesman."
• "The one area I felt a bit bummed was around the vehicle quote which the salesperson stated was 'out the door' pricing; however, it was not until post-purchase that I realized the bottom-line vehicle price was NOT 'out the door'."
• "They intentionally wasted my time! I am a previous Audi owner and this was a horrible experience."
• "Poor buying experience - not honest and transparent. They made an offer considerably less on my trade-in when I was there in-person than what the dealership themselves offered me on the online portal."
• "Came to this dealership fully intending to buy a car all cash. Went there two days ago to see a CPO Q3, the dash had a huge gash in it... sales team didn't seem to care."
• "Worst experience ever with a car dealership."
• "Unbelievably, the dealership was only willing to show this car to me but RUDELY REFUSED TO LET ME TEST DRIVE IT."

Facilities & Amenities

Pros:

• "Warrington Audi's facilities are lovely."
• "The waiting room has a pretty cool video board showing you your car's status."
• "Audi Warrington needs to consider installing pay per use charging stations where a customer can charge their e-tron."
• "Very well run and beautiful premises with VERY upgraded technology."
• "Great seeing the Covid clean/spray service upon drop-off."
• "The place itself was very clean the rest of the staff was awesome great conversation i will be seeing them soon."
• "I love every aspect, the plexiglass the stripes on the floor, everything!"

Cons:

• "Water travelled to the underside of the headliner area, and it's pouring into the light/control panel of the sunroof, growth of mold and mildew."
• "The guys sit behind the computer and just look at you through the glass door and make no effort to come out and assist you, the last time I visited them I wasted 20 minutes standing at the desk and being looked at by their parts salesmen."
• "The dud in finance refuses to contact me back to drop gap since I realized I already pay it through insurance."
• "Still not polished after reorganization but getting there don't like the fact that there are new prices in the certified car section sometimes there are and sometimes there's not why can't they just put the price on everything."
• "Upon entering, my wife and I were greeted with stone, unsmiling faces from almost every desk that was staffed."
• "Although the people at the front desk are rather professional, the quality of the provided repair service is suboptimal."
• "For some reason, they have one of the most customer unfriendly service managers working there now."

Value & Pricing

Pros:

• "The additional service packages are very well thought out and are good value for the money."
• "I got a great deal from the very friendly staff."
• "Professional, easy to do business with, straight forward, made buying process simple and quick."
• "Bill Fretz and his staff provided exemplary service and didn't push any additional services or add-ons."
• "I've had a lot of service done at Audi Warrington and even on the expensive jobs the pricing is fair."
• "My wife's car is running better than ever. Very pleased."
• "In this current auto market, loved the way Audi Warrington is among few doing business with integrity and honesty."