Rib Shack Reviews Summary

Food Quality

Pros:

• "The Ribs, Chopped Ribs and Fish are always tender."
• "All I can say is this is real SOUL Food."
• "Nice Food and great portions."
• "The Mac and cheese was delicious!"
• "The fish was as fresh as it could be and flavorful."
• "The food is Excellent."
• "The food is usually pretty good from here."

Cons:

• "The food is canned food."
• "The fish was bland and not fried properly."
• "The food was just outright nasty. Fried chicken was greasy and unflavored."
• "Potato salad was just mush and soft like pudding."
• "The ribs THEY WAS DRY WITH BARELY ANY MEET ON THE BONES!!!!"
• "The food doesn't have that down home taste and the place not run by southerners or Caribbean."
• "The food at the rib shack was flavorless with no southern comfort."

Service

Pros:

• "Service was good. The people were nice."
• "The owners should be proud of their restaurant. The food is always so delicious and the staff I’ve worked with are so polite."
• "Customer service was quick and attentive, I will go back."
• "The staff is very friendly and willing to help you."
• "The staff were very polite and helpful."
• "Great customer service tonight too. One of my favorite guys there and a very kind Lady...keep up the great work folks and God bless."
• "Very professional staff the smooth experience how they work together helping customers and we like how they fried the fish fresh per order."

Cons:

• "They told me there was nothing they could do, I also work in food service industry so I know for a fact they could’ve done a lot more to help."
• "The service was horrible."
• "Some of the employees are rude."
• "Staffs are very unprofessional No manner at all."
• "I waited over an hour not to be served. The staff is unorganized, incompetent, and they lie to customers."
• "Some of the staff acts as if they're doing the customers favors, by taking their orders."
• "It was extremely hot in there and most of the servers had horrible attitudes as though we were disturbing them."

Accessibility

Pros:

• "I'm disabled & going inside with my scooter was easy."
• "This is a very clean and organized place."
• "This is a very clean and organized place and the food is very good."

Cons:

• "but the exit has a step - a small concrete ramp would've been wonderful addition."
• "However there are literally only two very small tables."

Value for Money

Pros:

• "The food is plenty and the prices are reasonable."
• "The prices was pretty decent."
• "Quality & taste are excellent. Prices are reasonable & staff are very friendly and fast."
• "The cost per person is up to you. But the ribs are huge in flavor and size, falling off of the bone good."
• "The portions are generous and the prices are very reasonable."
• "One of my favorite soul food(take out) restaurants in Queens. Food is nicely season, flavorful. Good portion for the money."
• "If you are hungry and just want something to eat then its okay. But expect to spend up to $14 to $17 for a meal."