"The staff was so kind and courteous as well help me in every way to get my car back on the road."
"Super welcoming, friendly, and professional staff made the whole experience a pleasure."
"Puja was a pleasure to work with and exceeded my expectations."
"Especially, I want to give special thanks to George Thomas because his professionalism, knowledge and care of customer was incredible which get me the car on the time."
"The entire staff's friendly demeanor and excellent customer service made my experience truly enjoyable."
"Manny took care of me and he went above and beyond to make sure my concerns and needs were answered."
"Everyone at this location was a pleasure to work with."
Cons:
"Since I threatened to cancel the deal and file a State Attorney General consumer complaint, all fees have been refunded to me EXCEPT the $595.00 'disposition fee'."
"The service dept employee said he was sympathetic, but would not do anything to help."
"Then I called him later again on April 3rd, multiple times, finally he picked it up, and he already forgot who I am."
"Not only was the car delayed by over a month, but the team at Porsche Brooklyn was never able to communicate a realistic delivery timeframe."
"Called at 9:59 Feb 21 2024, spoke to a service advisor 'pollen' had a nasty attitude."
"The reason for this negative review is the customer service (or lack thereof) provided by the management of Porsche Brooklyn."
"Came today at around 4pm, I was looking at cars when a man who works there came to me and said they were closing... So rude!!!"
Dealership Experience
Pros:
"I highly recommend Porsche Brooklyn."
"Definitely recommend Porsche Brooklyn and the team when you’re ready for a purchase."
"I just had the most incredible experience buying a car... because August Alpern works there."
"I wish I could give them ten stars! I started to bring my Porsche Cayenne here (for service) a little after the dealership opened, and it's been a fantastic experience!"
"The showroom was very welcoming."
"The entire team led by Sean is extremely helpful, informative, and enthusiastic."
"Hands down the best experience I’ve had purchasing a car!"
Cons:
"Not the experience I wanted buying a Porsche."
"Unfortunately, I knew more about the car than the sales rep, Evan."
"The team was kind enough to put me in a loaner but even after getting the car certified, they realized it needed a new windshield and the whole process in general took 3 weeks."
"The terms quoted to induce me to trade my 21 in early for a 24 model were unilaterally changed by the dealer to include un-quoted 'capital cost reductions' and fees, in excess of $2000.00 prior to vehicle pickup."
"This girl had no idea what she was talking about when I gave her full specs for wheel fitment."
"Very disappointing, typical Brooklyn trash!!!"
"Unfortunately, the dealership executives had no interest in leasing me the vehicle for the terms quoted by the salesperson."
Facilities & Atmosphere
Pros:
"The vibe inside is super cool and everyone is extremely helpful."
"The space itself is beautiful."
"The showroom and surrounding facilities are Class A."
"The design and aesthetic are elite. The combination of a showroom and lounge entwined is a brilliant idea, but the cherry on top is the art pieces carefully positioned throughout."
"The staff is beyond superior and professional, the showroom was so stunning that you’d want to spend the whole day there."
"The facilities are comfortable and upscale!"
"Very hospitable, accommodating, and family-like atmosphere."
Cons:
"The only difficult part was communication between PEC Atlanta and Brooklyn."