Porsche Brooklyn Reviews Summary

Category: Porsche dealer New York

Address: 3906 2nd Ave, Brooklyn, NY 11232, USA

Phone: +13475074500

Rating: 4.8
based on 94 reviews.

Customer Service

Pros:

  • "The staff was so kind and courteous as well help me in every way to get my car back on the road."
  • "Super welcoming, friendly, and professional staff made the whole experience a pleasure."
  • "Puja was a pleasure to work with and exceeded my expectations."
  • "Especially, I want to give special thanks to George Thomas because his professionalism, knowledge and care of customer was incredible which get me the car on the time."
  • "The entire staff's friendly demeanor and excellent customer service made my experience truly enjoyable."
  • "Manny took care of me and he went above and beyond to make sure my concerns and needs were answered."
  • "Everyone at this location was a pleasure to work with."

Cons:

  • "Since I threatened to cancel the deal and file a State Attorney General consumer complaint, all fees have been refunded to me EXCEPT the $595.00 'disposition fee'."
  • "The service dept employee said he was sympathetic, but would not do anything to help."
  • "Then I called him later again on April 3rd, multiple times, finally he picked it up, and he already forgot who I am."
  • "Not only was the car delayed by over a month, but the team at Porsche Brooklyn was never able to communicate a realistic delivery timeframe."
  • "Called at 9:59 Feb 21 2024, spoke to a service advisor 'pollen' had a nasty attitude."
  • "The reason for this negative review is the customer service (or lack thereof) provided by the management of Porsche Brooklyn."
  • "Came today at around 4pm, I was looking at cars when a man who works there came to me and said they were closing... So rude!!!"

Dealership Experience

Pros:

  • "I highly recommend Porsche Brooklyn."
  • "Definitely recommend Porsche Brooklyn and the team when you’re ready for a purchase."
  • "I just had the most incredible experience buying a car... because August Alpern works there."
  • "I wish I could give them ten stars! I started to bring my Porsche Cayenne here (for service) a little after the dealership opened, and it's been a fantastic experience!"
  • "The showroom was very welcoming."
  • "The entire team led by Sean is extremely helpful, informative, and enthusiastic."
  • "Hands down the best experience I’ve had purchasing a car!"

Cons:

  • "Not the experience I wanted buying a Porsche."
  • "Unfortunately, I knew more about the car than the sales rep, Evan."
  • "The team was kind enough to put me in a loaner but even after getting the car certified, they realized it needed a new windshield and the whole process in general took 3 weeks."
  • "The terms quoted to induce me to trade my 21 in early for a 24 model were unilaterally changed by the dealer to include un-quoted 'capital cost reductions' and fees, in excess of $2000.00 prior to vehicle pickup."
  • "This girl had no idea what she was talking about when I gave her full specs for wheel fitment."
  • "Very disappointing, typical Brooklyn trash!!!"
  • "Unfortunately, the dealership executives had no interest in leasing me the vehicle for the terms quoted by the salesperson."

Facilities & Atmosphere

Pros:

  • "The vibe inside is super cool and everyone is extremely helpful."
  • "The space itself is beautiful."
  • "The showroom and surrounding facilities are Class A."
  • "The design and aesthetic are elite. The combination of a showroom and lounge entwined is a brilliant idea, but the cherry on top is the art pieces carefully positioned throughout."
  • "The staff is beyond superior and professional, the showroom was so stunning that you’d want to spend the whole day there."
  • "The facilities are comfortable and upscale!"
  • "Very hospitable, accommodating, and family-like atmosphere."

Cons:

  • "The only difficult part was communication between PEC Atlanta and Brooklyn."

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