Porsche Larchmont Reviews Summary

Customer Service

Pros:

• "Elisa was very professional, knowledgeable and helpful."
• "Impeccable Customer service. I was in and out."
• "Ross is not only a kind salesperson but a thoughtful man."
• "Ross has been extremely helpful."
• "Jenna is so friendly and helpful in all she does."
• "Service Advisor and Service Manager take the time to explain clearly the issue."
• "The staff always treats me great!"

Cons:

• "I had serviced my vehicle for oil leak and paid $3700 for the repair. It seems the leak is still not fixed."
• "He left my vehicle in a driveway that didn’t belong to me and to top it off left the keys inside of the vehicle and left!!!"
• "We did not have a good experience with service area, communication, very disappointing on our first visit to this Porsche site."
• "Not a company I would trust in the future!"
• "This is $1000 dollars more than a dealership I already thought was expensive."
• "It took me an hour to get someone to return my calls."
• "The staff seemed to ignore my presence and interest in the cars as I was generally shrugged off when I asked questions."

Sales Experience

Pros:

• "Once we made a purchase, he spent extra time teaching us all the features on our new car."
• "I had a great experience with this dealership and with Ross Lubell."
• "Ross was my Porsche brand specialist. He was awesome and so easy to talk with I would recommend him to all my friends and family."
• "Anthony Shudy as a salesperson had a wonderful experience with him."
• "I bought two vehicles from Porsche of Larchmont. They are straight forward, efficient and professional."
• "Had a great experience buying my dream car with Pedro."
• "Gary Minsky was very helpful with putting together a wonderful build for the new Panamera Sport Turismo."

Cons:

• "I later found out that they had a more lucrative local buyer lined up and were doing everything they could to get me to go away without saying it, up to and including breaching the contract that we had jointly signed."
• "DO NOT GO HERE!"
• "The general sales manager was outright rude during the negotiations."
• "If you insist to buy a Porche, I recommend not to get it from Larchmont office."
• "I had the worst experience with the service department."
• "Their service falls to a level that would be better described as criminal/extortion."
• "Not a trustworthy dealership."

Vehicle Service Quality

Pros:

• "Technicians there always get the work done in a timely manner."
• "Resolved my issue with my 97 Boxster."
• "The service techs are very helpful in explaining the work and answering questions."
• "The Porsche loaners are brand new, always clean, always ready to go."
• "Every time I bring him my car it’s returned clean and tuned up."
• "The technicians are wizards."
• "I had a couple of recalls on my cayenne and the team at Porsche Larchmont were very professional and efficient."

Cons:

• "Im sitting with an oil leak with fumes engulfing the car when I drive."
• "However, the inspector at Porsche Larchmont has his licence expired."
• "The bill was outrageously expensive."
• "The problem I had was a noise in the front end when I turned... The mechanic heard it in the ride along and still did not fix it."
• "Loaner did not have navigation."
• "I was told the engine would need to be pulled so that they could further diagnose the 'engine problem'."
• "the repair work done at the Larchmont Porsche was done improperly and parts were put into the engine in reverse."

Communication & Responsiveness

Pros:

• "Anthony Verrico at Porsche of Larchmont has by far been the most professional and helpful of all of the sales professionals."
• "Gary took the time to thoroughly understand our needs as a family and provided a detailed comparison of the two vehicles."
• "I always feel welcomed when I come here."
• "Jenna will always get you on the schedule with a loaner set aside for you."
• "I was greeted by a friendly service representative, who took care of all paperwork while a technician analyzed my car."
• "Jose came right up to me to see what he can assist with. He was very friendly, accommodating, and very responsive with any questions I had after I left the dealership."
• "John Anthony was wonderful to work with. He was so professional and patient."

Cons:

• "Keep getting put on hold. Would love to know what is going on."
• "They don’t call with updates or a status on what needs to be repaired and how much it’s going to cost."
• "I have never experienced such incompetent and utterly careless and indifferent service."
• "This had to be one of the worst customer service experiences I’ve encountered."
• "No consideration of their clients time and poor communication about delays."
• "It took me months to get a response from sales team."
• "Lazy staff in the parts dept. Keep you on hold for long periods, will take your info. and never follow up on parts you're looking for."