Sky Zone Trampoline Park Reviews Summary

Customer Service

Pros:

• "The customer service was the very best I’ve had in the years of throwing parties in establishments."
• "I appreciated the 2 friendly security employees."
• "Staff was super friendly and the whole area was extremely clean."
• "Staff was friendly and helpful and made, it very easy to get in."
• "The staff are very kind and make sure you’re safe at all times."
• "Staff is super friendly and attentive, always kind and courteous."
• "The staff at this place are ridiculous. They are too busy flirting with one another to pay attention to the kids and ensure their safety."

Cons:

• "The employees could care less about doing their jobs."
• "The manager was very rude."
• "Rude staff members."
• "The customer service at check in so incredibly rude and the people that work at the stations are either texting on the phone or look redicliously miserable."
• "Some of the staff could care less about customer service and really have an attitude."
• "The staff argued with our Birthday Boy's father over things in front of the party goers."
• "She was short tempered, unfriendly, no smile, rude and uncaring and didn't care what the reason."

Safety and Rules

Pros:

• "Their focus was 100% on making sure everyone was safe and having a great time."
• "When there is any possible injury they are on it, sending an employee to tend to the customer."
• "The employees are friendly but discipline in enforcing rules and keeping everyone safe."
• "They control the crowds pretty well and do a good job of watching out for safety."
• "The team kept everyone on their own square when they started to wander into other peoples, they were super helpful with laying out how to do stuff."

Cons:

• "I have never been to a trampoline park with so many rules."
• "The staff was overly strict during toddler time in my opinion."
• "Staff was too strict. Safety is a priority but there's so many rules that nobody can have any fun."
• "Their adherence to their own rules is a joke."
• "Everyone noticed how horribly unorganized the party was."
• "There seems to be absolutely minimal to no supervision here."
• "The areas that toddlers were permitted could be marked more clearly."

Facility and Cleanliness

Pros:

• "The staff was very nice and the place was very well maintained."
• "Cool little spot for the kids! It’s really big on the inside and have things for all ages to play."
• "The place is clean, the employees are awesome and it is a place you'll want to buy a season pass to."
• "The facility is very clean.....everywhere."
• "Very nice trampoline park and climbing park. Clean and well-managed facility, with workers monitoring all areas of the park at all times."
• "Clean facility, friendly/helpful staff."
• "Everything seemed very clean!!"

Cons:

• "And let's not forget how nasty the bathrooms are."
• "The cleanliness wasn’t as nice as I would like it to be."
• "The place was super dirty."
• "Trash cans at the outside entrance were overflowing and trash was lying all around the parking lot."
• "There is trash laying everywhere. There was vomit smeared in an area of the inflatables."
• "Not too impressed with some of the cleanliness as I found gum and other trash in the facility."
• "The place was filthy. Looked like a bunch of teenagers running it."

Value and Pricing

Pros:

• "The price is reasonable and includes the special socks you need."
• "It was also cheap. I think she was 10$ and I was free."
• "Great price if you take in consideration that any other day all of this will costo you around over $100dlls."
• "Sky zone is a great place to drain your kids energy without draining your pockets."
• "Fun and reasonably priced. The facilities are cleaner than I would have expected, considering the number of active children in attendance."
• "If you don't have a membership, I recommend purchasing a Groupon which saved me $18 for 2 kids."
• "90 minutes of play is $25, but I can't believe I'm saying this...it was worth it for what was available!"

Cons:

• "I was embarrassed and then handed a $600 bill…."
• "The lack of accommodation forced us to spend an additional $200 that evening, as the coupon was not honored."
• "I paid the $16 each for 60 min. of jump (too expensive)."
• "It was a little pricey for a 90minutes jump for my son."
• "Be prepared for high prices at the snack bar...Hershey brand ice cream sandwich was close to $5."
• "The price is absolutely ridiculous for what the packages come with."
• "But the kicker was I would only get 30 mins of jump for the full hour price cause of glow jump... Complete disappointment."

Activities and Entertainment

Pros:

• "It's really fun to climb and jump there."
• "If you are looking for a fun place to take young and older kids too and enjoy yourself as well, this is the place."
• "We've been to a few kids' birthday parties here and my children always have a blast!"
• "They even have massage chairs for parents to relax in while their kids jump to their little hearts content, they also have a few arcade games as well."
• "Always fun! New climbing was great."
• "lots of fun games and good music for those of us who pop, hip hop, and r&b."
• "They have normal trampoline jumping, foam pits, basketball, rock climbing, dodge ball, a ginormous 'bouncy house' area, obstacle courses and more!"

Cons:

• "The 6 year old wanted to do the climbing and harnessed jumping...let's just say she fell to her knees and received brush burns."
• "I didn't feel like it was safe for my 4 year old to jump."
• "Very poor customer service. Was there for a birthday party. Kids only were allowed to Jump for 1 hour."
• "The only reason they get 4 stars is the staff wasn't properly trained at the registered which resulted in a pretty serious line forming."
• "The concession stand didn’t have any cooked food at all. Just some drinks."
• "The pizzas we ordered were put in late, so all the kids were waiting at the table to eat."
• "It would have been an overall great experience but they have to do something about there food service."