"Can’t say enough great things about one of their salesman - Wyatt Cohen. Made the experience of buying my first luxury watch a memorable one."
"The staff here are all top-class."
"Amber Zhang went far beyond anyone I have ever met and was able to locate a rare Cartier watch."
"She is courteous, knowledgeable, transparent and definitely accommodating."
"Jenny Lei at the Bucherer boutique in Manhattan was amazing throughout the process of waiting for the watch to become available for purchase."
"Anyone looking for fine jewelry and time pieces should consider Boucherer Time Machine as a first choice for their unrivaled selection and unparalleled customer service."
"Wyatt is enthusiastic and very knowledgeable."
Cons:
"I have been consistently disappointed with the service I've received at this specific Bucherer."
"They practically scammed me into paying an extra $4,500 for a Rolex."
"The saleswoman... left and told me 'she was busy' with another client, RIGHT AFTER MAKING THE SALE WITH ME."
"I felt humiliated and non valued as a customer."
"Went in to inquire about purchasing a timepiece and was told that I'll never be able to buy one and I should look into the gray market."
"No one greeted us, waited 25 minutes, no one helped us."
"We waited over an hour while they kept helping others that had just came in."
Store Experience
Pros:
"The store is stunning and the staff here are all top-class."
"Buying my first Rolex at Bucherer TimeMachine was absolutely amazing. The store is gorgeous with numerous watches and a courtesy bar for refreshments."
"Will never forget my experience, the perfect cup of latte, and seeing so many beautiful watches."
"The ambience in the store makes the customer welcome."
"Bucherer TimeMachine is a magnificent Watch store. From the moment you walk in, you are greeted and helped."
"The showroom is very nice and includes a bar area and lounge."
"The customer service = top notch. The ambience of the entire store = immaculate."
Cons:
"The customers who frequent jewelers are not knowledgeable about jewelry especially time pieces."
"Although I still go there and make my purchases, I think the place has lost its bizaz. It is hard to get service, but once you do they treat you with respect."
"Upon entering, I was disappointed to find that the salesperson did not extend the courtesy of offering me a seat."
"I visited the store after watching Teddy and Kevin Oleary’s video where Kevin could not stop talking about their amazing collection. I have to say I was deeply disappointed with their collection."
"Went to buy a Rolex after being sent there from another store and I was told they had no Rolexes to try on and they only had base Models available for purchase."
"Forget the collection they didn’t even have a sales person to talk to."
"I have never seen such an atrocious and unacceptable lack of service."
Product Satisfaction
Pros:
"I truly love & will cherish this timepiece for years."
"The watch seems to be keeping perfect time and the bezel is like-new, so the mechanical servicing was done well."
"Buying my first Rolex could not have gone any better!"
"I will be returning for future jewelry and timepiece purchases, I couldn’t recommend them enough!"
"Highly recommend this store, as you can see by my review & Can’t wait to buy my next watch from this location… SALUD !!!!!"
"Jenny Lei is my lucky Rolly star."
"Thank you once again for such a beautiful and meaningful timepiece."