Bucherer TimeMachine Reviews Summary

Category: Watch store New York

Address: 12 E 57th St, New York, NY 10022, USA

Phone: +12127587300

Rating: 4.3
based on 367 reviews.

Customer Service

Pros:

  • "Can’t say enough great things about one of their salesman - Wyatt Cohen. Made the experience of buying my first luxury watch a memorable one."
  • "The staff here are all top-class."
  • "Amber Zhang went far beyond anyone I have ever met and was able to locate a rare Cartier watch."
  • "She is courteous, knowledgeable, transparent and definitely accommodating."
  • "Jenny Lei at the Bucherer boutique in Manhattan was amazing throughout the process of waiting for the watch to become available for purchase."
  • "Anyone looking for fine jewelry and time pieces should consider Boucherer Time Machine as a first choice for their unrivaled selection and unparalleled customer service."
  • "Wyatt is enthusiastic and very knowledgeable."

Cons:

  • "I have been consistently disappointed with the service I've received at this specific Bucherer."
  • "They practically scammed me into paying an extra $4,500 for a Rolex."
  • "The saleswoman... left and told me 'she was busy' with another client, RIGHT AFTER MAKING THE SALE WITH ME."
  • "I felt humiliated and non valued as a customer."
  • "Went in to inquire about purchasing a timepiece and was told that I'll never be able to buy one and I should look into the gray market."
  • "No one greeted us, waited 25 minutes, no one helped us."
  • "We waited over an hour while they kept helping others that had just came in."

Store Experience

Pros:

  • "The store is stunning and the staff here are all top-class."
  • "Buying my first Rolex at Bucherer TimeMachine was absolutely amazing. The store is gorgeous with numerous watches and a courtesy bar for refreshments."
  • "Will never forget my experience, the perfect cup of latte, and seeing so many beautiful watches."
  • "The ambience in the store makes the customer welcome."
  • "Bucherer TimeMachine is a magnificent Watch store. From the moment you walk in, you are greeted and helped."
  • "The showroom is very nice and includes a bar area and lounge."
  • "The customer service = top notch. The ambience of the entire store = immaculate."

Cons:

  • "The customers who frequent jewelers are not knowledgeable about jewelry especially time pieces."
  • "Although I still go there and make my purchases, I think the place has lost its bizaz. It is hard to get service, but once you do they treat you with respect."
  • "Upon entering, I was disappointed to find that the salesperson did not extend the courtesy of offering me a seat."
  • "I visited the store after watching Teddy and Kevin Oleary’s video where Kevin could not stop talking about their amazing collection. I have to say I was deeply disappointed with their collection."
  • "Went to buy a Rolex after being sent there from another store and I was told they had no Rolexes to try on and they only had base Models available for purchase."
  • "Forget the collection they didn’t even have a sales person to talk to."
  • "I have never seen such an atrocious and unacceptable lack of service."

Product Satisfaction

Pros:

  • "I truly love & will cherish this timepiece for years."
  • "The watch seems to be keeping perfect time and the bezel is like-new, so the mechanical servicing was done well."
  • "Buying my first Rolex could not have gone any better!"
  • "I will be returning for future jewelry and timepiece purchases, I couldn’t recommend them enough!"
  • "Highly recommend this store, as you can see by my review & Can’t wait to buy my next watch from this location… SALUD !!!!!"
  • "Jenny Lei is my lucky Rolly star."
  • "Thank you once again for such a beautiful and meaningful timepiece."

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