Watches of Switzerland Reviews Summary

Customer Service

Pros:

• "During my recent visit to Watches of Switzerland at Hudson Yards, I was truly impressed by the exceptional service provided by one of their sales associates, Peter."
• "We had an amazing and memorable experience. Upon walking in, we were warmly greeted by Peter."
• "Jordan's knowledge, passion, and attention to detail has made my experience truly memorable."
• "Such a wonderful service every time we stop by. Amazing! Amazing! Amazing!"
• "His knowledge of Rolex timepieces was impressive, and he took the time to understand my preferences to help me find the perfect watch."
• "Each team member made me feel appreciated and they all listened and helped me determine the right watch for me."
• "Visit with complete confidence as you are in the best of hands with Stephanie R. and the team."

Cons:

• "The service and respect we got today was the complete opposite of what we expected."
• "If you walk into this store be sure to avoid Jordan Lopez at all costs."
• "If I could leave zero stars I would."
• "Not only were we not greeted but when we were, we were given a very rude attitude."
• "While looking at timepieces it seems like she was more interested in her phone rather than assisting customers."
• "It felt like she didn’t want to assist us in any way."
• "No personality or salesmanship. Horrible experience."

Product Selection

Pros:

• "They have a diverse selection of pieces, and Stephanie is great to work with and talk to."
• "The store had an impressive collection of watches, ranging from luxury brands to more affordable options."
• "Huge variety of timepiece in boutique Rolex, Omega, Breitling, Grand Seiko, Patek Philippe etc."
• "Watches of Switzerland’s selection of pre-owned and new is unparalleled."
• "The collection on display was exceptional."
• "This particular location seems to have good inventory and they've been willing to accommodate bringing in pieces to try on."
• "The store is gorgeous and has all top watch brands."

Cons:

• "The selection of watches from most of the featured maisons/horologists is limited."
• "When trying to register my interests I was told that these pieces are usually reserved for top clients."

Staff Knowledge & Expertise

Pros:

• "Alan Lai... was extremely knowledgeable and made me feel very valued as a client."
• "His professionalism, politeness, and knowledge made our visit enjoyable."
• "He was incredibly knowledgeable, guiding me through the Rolex models with genuine enthusiasm."
• "I cannot think of another sales professional as genuine, sincere and honest as Jordan."
• "Their passion for watches was immediately apparent, and Kenny kindly introduced me to Rae who took the time to understand my preferences."
• "The experts at Watches of Switzerland are wonderful and truly go above and beyond to earn your business."
• "Rae's professionalism, knowledge, and genuine passion for watches shone through."

Cons:

• "After he makes his quick commission he will ghost you."
• "This store does not represent any of these brands well and I hope that nobody ever experiences the type of treatment me and my significant other experienced."