Address: East 53rd Street, 510 Madison Ave, New York, 10022, USA
Phone: +12127585830
Rating: 3.9
based on 124 reviews.
Customer Service
Pros:
"I am writing to acknowledge Ingrid and Juan for exceptional unparalleled customer service."
"All I can say is Thank You Evelyn Obeng, I’ve been doing business with this Store for over a year and it’s all been positive energy, Great attitude, excellent product knowledge."
"Always happy, always smiling and always ready to help."
"Cindy is an amazing manager to this great team at this location."
"They are the consummate Bucherer associate catering to clientele disparate needs - from cutting edge timepieces to refreshment delicacies."
"Every interaction with her is very personalized."
"The customer service could not have been better. They are extremely attentive, professional and warm."
Cons:
"If you are looking for a watch and most importantly a positive experience from shopping, avoid this store because behavior like this shows enough about the management style."
"Don’t come in here if you don’t look wealthy. I came in looking to buy and couldn’t get a single one of the associates to give me their time."
"The staff are rude, they do not follow up, and they leave you feeling uncomfortable."
"Horrible customer service."
"Quite possibly the worst customer service I've ever encountered."
"Avoid this store. Their service people are rude, unprofessional and inefficient."
"The appalling lack of customer service and professionalism exhibited by the store, particularly by the store supervisor, Cindy."
Product Selection
Pros:
"Best watch dealer in town, unbelievable service, highly recommended."
"There’s always a great selection available."
"The store has a great selection of watches besides Rolex pieces."
"The selection is amazing."
"Bliss and the team at Bucherer Madison Ave and 53rd understand that and have created a wonderful environment with a great selection of brands (new and pre owned) and a low key, low pressure attitude that I really appreciate."
"Cindy and her colleagues genuinely care about you and will ensure you buy the correct piece with as many options to make that choice from."
"They really understood what I was looking for."
Cons:
"Unfortunately, current location only sells used or lower end watches."
"It's not that no one had the watch in stock nor that I needed to be on a 'waitlist', simply that no one had ever been allocated that watch from the manufacturer."
"Good job denying a discussion and having too many on a 'wait list... Was denied even putting a name down or showed any interest for a future customer."
"The supply shortage are causing a lot harder to get watches."
"Most, although not all of the employees that work in that department don’t know the difference between a timepiece and a potato."
"They are the most unfriendly, rude and uncaring group I have ever seen."
"Beware. What you buy may not be what they deliver."
Staff Professionalism
Pros:
"He was extremely Professional, courteous and friendly, made my buying experience too easy and Comfortable."
"I have dealt extensively with Evelyn and have been so impressed by her knowledge, trustworthiness, and professionalism."
"Kevin continues to provide great customer service even after the sale, patiently addressing my post-sales inquiries."
"Ms. Evelyn’s attention to detail is superb and she works tirelessly for her clients with amazing prowess."
"She has excellent customer service!"
"Absolutely wonderful experience with Damian! He is a fantastic employee who really knows his stuff."
"Semsa’s expertise, personalized guidance and enthusiasm made the process of working with her truly enjoyable."
Cons:
"Instead of the small scratch that I had, the whole crystal was smashed up."
"The service rep barely wanted to shake my hand or make eye contact with me as I tried to simply request information on a Tudor for my upcoming wedding."
"I'm disgusted at Mark's professionalism and his shady sales tactic used to make a sale."
"He used brutal language with me."
"Other than the security guard no one even said hello and when I asked for help the lady barked at me 'twenty years to get that watch.'"
"I guess places still judge people on appearance, The staff is condescending and pompous as well as not helpful at all... Today's experience was disgusting."
"Terrible experience. Bad customer service. Brought in my submariner for service. The whole process was not handled well."
Repair and Service Quality
Pros:
"A Tourneau Certified pre-owned watch has been given their certification because an actual watchmaker has taken the watch apart and cleaned it and restored the movement back to perfect condition."
"I had an incredible experience at Bucherer thanks to Semsa!"
"Blown away by the service of this store!"
"Semsa did everything possible to ensure that we would get this timepiece in time for this special occasion."
"Semsa is not just an excellent ambassador of the Rolex brand, but a lovely person, as well."
"Semsa is not only helpful and thoughtful, but she is able to get watches for her clients in a timely manner!"
"Evelyn is amazing. I really appreciate her help with my first rolex."