Bucherer Madison Ave and 53rd St Reviews Summary

Category: Watch store New York

Address: East 53rd Street, 510 Madison Ave, New York, 10022, USA

Phone: +12127585830

Rating: 3.9
based on 124 reviews.

Customer Service

Pros:

  • "I am writing to acknowledge Ingrid and Juan for exceptional unparalleled customer service."
  • "All I can say is Thank You Evelyn Obeng, I’ve been doing business with this Store for over a year and it’s all been positive energy, Great attitude, excellent product knowledge."
  • "Always happy, always smiling and always ready to help."
  • "Cindy is an amazing manager to this great team at this location."
  • "They are the consummate Bucherer associate catering to clientele disparate needs - from cutting edge timepieces to refreshment delicacies."
  • "Every interaction with her is very personalized."
  • "The customer service could not have been better. They are extremely attentive, professional and warm."

Cons:

  • "If you are looking for a watch and most importantly a positive experience from shopping, avoid this store because behavior like this shows enough about the management style."
  • "Don’t come in here if you don’t look wealthy. I came in looking to buy and couldn’t get a single one of the associates to give me their time."
  • "The staff are rude, they do not follow up, and they leave you feeling uncomfortable."
  • "Horrible customer service."
  • "Quite possibly the worst customer service I've ever encountered."
  • "Avoid this store. Their service people are rude, unprofessional and inefficient."
  • "The appalling lack of customer service and professionalism exhibited by the store, particularly by the store supervisor, Cindy."

Product Selection

Pros:

  • "Best watch dealer in town, unbelievable service, highly recommended."
  • "There’s always a great selection available."
  • "The store has a great selection of watches besides Rolex pieces."
  • "The selection is amazing."
  • "Bliss and the team at Bucherer Madison Ave and 53rd understand that and have created a wonderful environment with a great selection of brands (new and pre owned) and a low key, low pressure attitude that I really appreciate."
  • "Cindy and her colleagues genuinely care about you and will ensure you buy the correct piece with as many options to make that choice from."
  • "They really understood what I was looking for."

Cons:

  • "Unfortunately, current location only sells used or lower end watches."
  • "It's not that no one had the watch in stock nor that I needed to be on a 'waitlist', simply that no one had ever been allocated that watch from the manufacturer."
  • "Good job denying a discussion and having too many on a 'wait list... Was denied even putting a name down or showed any interest for a future customer."
  • "The supply shortage are causing a lot harder to get watches."
  • "Most, although not all of the employees that work in that department don’t know the difference between a timepiece and a potato."
  • "They are the most unfriendly, rude and uncaring group I have ever seen."
  • "Beware. What you buy may not be what they deliver."

Staff Professionalism

Pros:

  • "He was extremely Professional, courteous and friendly, made my buying experience too easy and Comfortable."
  • "I have dealt extensively with Evelyn and have been so impressed by her knowledge, trustworthiness, and professionalism."
  • "Kevin continues to provide great customer service even after the sale, patiently addressing my post-sales inquiries."
  • "Ms. Evelyn’s attention to detail is superb and she works tirelessly for her clients with amazing prowess."
  • "She has excellent customer service!"
  • "Absolutely wonderful experience with Damian! He is a fantastic employee who really knows his stuff."
  • "Semsa’s expertise, personalized guidance and enthusiasm made the process of working with her truly enjoyable."

Cons:

  • "Instead of the small scratch that I had, the whole crystal was smashed up."
  • "The service rep barely wanted to shake my hand or make eye contact with me as I tried to simply request information on a Tudor for my upcoming wedding."
  • "I'm disgusted at Mark's professionalism and his shady sales tactic used to make a sale."
  • "He used brutal language with me."
  • "Other than the security guard no one even said hello and when I asked for help the lady barked at me 'twenty years to get that watch.'"
  • "I guess places still judge people on appearance, The staff is condescending and pompous as well as not helpful at all... Today's experience was disgusting."
  • "Terrible experience. Bad customer service. Brought in my submariner for service. The whole process was not handled well."

Repair and Service Quality

Pros:

  • "A Tourneau Certified pre-owned watch has been given their certification because an actual watchmaker has taken the watch apart and cleaned it and restored the movement back to perfect condition."
  • "I had an incredible experience at Bucherer thanks to Semsa!"
  • "Blown away by the service of this store!"
  • "Semsa did everything possible to ensure that we would get this timepiece in time for this special occasion."
  • "Semsa is not just an excellent ambassador of the Rolex brand, but a lovely person, as well."
  • "Semsa is not only helpful and thoughtful, but she is able to get watches for her clients in a timely manner!"
  • "Evelyn is amazing. I really appreciate her help with my first rolex."

Thanks! Your review is awaiting moderation.