Manhattan Buyers Inc. Rolex Buyer, Diamond Buyer, Gold Buyer, Sell Watch Reviews Summary

Customer Service

Pros:

• "The two gentlemen working behind the desk are very welcoming, respectful and honest!"
• "The office staff is very pleasant. They are welcoming and always offer customers water."
• "The customer service was excellent, as I was easily able to make an appointment AND his receptionist called to confirm."
• "The young ladies at the front desk were very friendly."
• "Everyone at Manhattan Buyers was welcoming, friendly, and unpretentious."
• "Receptionist was very welcoming and courteous."
• "Thank you Margaret for your amazing customer service."

Cons:

• "Received call from Manhattan Jewelry in regards to my review. Still feel visit was waste of time. They should have made an offer on line."
• "Had an appointment waited longer than expected however I was pleasantly surprised at the down to earth nature of Aba."
• "Took it for repairs multiple times eventually stopped returning my calls."

Transaction Experience

Pros:

• "I was in and out within 20 min and he was able to take care of everything I needed."
• "Albert offered me a good price on my pieces (which had previously been appraised by another reputable buyer), and they paid cash on the spot."
• "The entire transaction was smooth and fast."
• "The transaction was extremely easy and I felt comfortable doing business here the minute I walked in."
• "The transaction was very smooth."
• "The transaction was incredibly quick and easy - made an appointment, did not have to wait at all, and the deal was done in less than 5 minutes."
• "Really nice experience - fair assessment and painless process. I highly recommend this place."

Cons:

• "They tell you off the bat that they don't pay for the precious expensive stones in the rings, bracelets or pendants which are valuable."
• "Buyer beware."
• "Avoid this place."
• "Sold me a broken watch knowingly."

Staff Professionalism and Knowledge

Pros:

• "Albert Jonah is the best! He is knowledgeable, professional and courteous."
• "Albert couldn’t have been nicer and knowledgeable."
• "Their team, particularly Mr. Yunayev was professional, thorough, very honest, and extremely accommodating."
• "Albert is fair, friendly and extremely knowledgeable about watches."
• "I found professional, honest, knowledgeable service with Arthur and Albert."
• "Arthur who was very professional, knowledgeable, and neutral."
• "Albert was extremely knowledgable and direct, which I definitely appreciated."

Cons:

• "Unfortunately there were some imperfections and it was an older diamond."