Watch My Diamonds Reviews Summary

Customer Service

Pros:

• "They were very informative and would keep me update on the process."
• "I wanted to leave positive feedback about the excellent service Alyssa gave me."
• "A big shoutout to WatchMyDiamonds' Jeannie and Mary, and especially to Daniel, who were there making sure I was satisfied at all times."
• "Jenny was quick to respond to me with all of the answers to my questions."
• "I called on a weekend, and they actually picked up the phone! I was very happy with the time that was spent discussing what I was looking for."
• "Daniel was very knowledgeable and extremely helpful when we were trying to track down a specific watch model."
• "I’ve purchased over 6 watches from Daniel so far. Have never met him but since my first purchase I felt I can trust this guy 100 percent."

Cons:

• "The date and day were not working. Only the time was working."
• "I had to make time in my schedule to deal with UPS for about 2 hours and disguise what I was doing to my family."
• "The only reason I am giving 4 stars is that I bought this item on December 7th... They didn’t ship it until 12/20."
• "Moreover, the watch failed its pressure test, needed new seal kit, was not serviced, needed a full service."

Product Quality

Pros:

• "The watch had been previously owned, but just as they promised, it was in mint condition."
• "They custom made my fiancé's engagement AND wedding rings, and both were better than we could have ever expected."
• "The quality of the Rolex was just as expected, and I felt comfortable every step of the way."
• "Then the custom bezel they crafted was utterly brilliant. The stones they used exceeded anything I could have imagined."
• "The watch was 'used' but it looked brand new."
• "The Diamond bezel they created is absolutely the best bezel I’ve seen on a watch."
• "The watch looked like it was brand new even though it was slightly used."

Cons:

• "Purchased a Rolex Ladies Date Just for a birthday present. Upon arrival the watch face colour was substantially different."
• "The watch was valued at less than 50% of the amount paid due to its condition."

Value and Pricing

Pros:

• "The price of their watches is very competitive."
• "Good pricing, fast responses, shipping was efficient."
• "They are professional, trustworthy and offer very competitive prices."
• "Not only did he find me two options (I opted for new) - he beat the second lowest price by over $10K."
• "I got a great watch at the best price possible."
• "It’s also worth mentioning that my pricing comparison showed Watch my Diamonds to be particularly competitive."
• "Nobody in the world can offer better prices on watches."

Cons:

• "I would not hesitate for a sec to shop and Watch my Diomonds. I know I will be buying all my future watches from them."