Urban Kitchen Reviews Summary

Atmosphere

Pros:

• "Atmosphere was great."
• "The atmosphere is so welcoming and warm."
• "It was well lit and had a very lively atmosphere, but not noisy."
• "The atmosphere is always happy and relaxing."
• "Big city feel with small town vibe."
• "The atmosphere of urban kitchen, it was bright and delightful and welcoming people greeted you smiling the service was Top Notch!"
• "The atmosphere is like a modern take on a diner, with a bar in the back."

Cons:

• "The overhead music was a bit loud and 'jumpy', like modern disco-hiphop."
• "The music was loud and it was hard to have a conversation."
• "The music was a tad bit loud, I could barely hear the person at my table, or the people next to me."
• "The dining space was cramped and a little too crowed for my liking."
• "I do not like how it’s so small and there’s no waiting area to wait in."
• "The only issue was the aisle room. The place is very small."
• "We did sit at a table that had some condensation learning from the air conditioner that hit me a few times."

Service

Pros:

• "The staff is very friendly and accommodating even though they are so busy."
• "Service was not only professional but fun."
• "Service has always been quick, even when they have been busy."
• "Service was fast and very friendly."
• "The server Sabrina was so nice and made great recommendations."
• "Our server was Mike. He was very friendly, upbeat, on point with our order."
• "Our waitress was very friendly and we didn't wait long for our food."

Cons:

• "We watched people come in, be seated and eating before our drinks got there."
• "First the server got my order wrong and the food took a really long time."
• "I was too unnerved to even complain to the waitress because she was already being mean towards me."
• "Experienced bad service ordering take out. The man helping us helped 2 customers before helping us, even though we came in first."
• "Service can be better. We have tell our waitress to give us napkins and plates when the appetizer arrive."
• "The service was absolutely horrible for a Saturday afternoon visit, we waited about 10 minutes after being seated to have someone take a drink order."
• "Also, my mom ate in and waited for 15 minutes for waitress to get them drinks."

Food Quality

Pros:

• "Highly recommend this place. Best breakfast food in DE."
• "The food came out hot and was well prepared."
• "Outstanding breakfast, and great hospitality. These guys are serious about food, and the restaurant has fun vibe."
• "The eggs Benedict and the omelet (onion, mushroom, and cheese) were delicious."
• "The Belgian waffle was outstanding, the dollop of whipped butter and hot syrup just made the entire ensemble melt in my mouth."
• "The egg skillets are so delicious."
• "The food was great I mean really great service was top-notch."

Cons:

• "Everything was just flavorless except that strawberry lemonade and frozen berry drink those were excellent."
• "First takeout order n so unhappy! The sandwich was a mess! Poor presentation!"
• "The owner had just removed a bunch of items that were 'just not selling'."
• "Everything was good, except the eggs. Nothing worse then under cooked scrambled eggs."
• "Big-size burger, but was undercooked for medium rare."
• "My spaghetti sauce was not very good."
• "The bang bang shrimp was soggy."

Value

Pros:

• "Urban Kitchen has embodied as their business model a very simple ethic, 'good food, friendly service and fair pricing'."
• "A lunch visit yielded a club sandwich and gyro that were outstanding."
• "The prices were really low for the amount of food that I got."
• "Food is excellent, price is reasonable for the portions."
• "Prices were fantastic. Very happy with quantity/quality of food for value."
• "It comes with lettuce, tomato and a side dish for $15 which I think is a great value."
• "The Big Fish bagel was very well presented and a great value."