"From the time I purchased the car up to and including last weeks' inspection, the customer service EXCELS in every area."
"The entire staff was extremely pleasant to work with."
"The customer service at Wind Gap is above and beyond any other dealership and I highly recommend their services."
"Everyone at the dealership was so polite and helpful."
"The entire dealership will go above and beyond to help you get what you are looking for!"
"Everyone I spoke to there was really nice."
"The entire staff that I had interacted with was very helpful and 100% professional."
Cons:
"This dealership's communication is very poor in my experience."
"I would NEVER recommend this dealer to any customer based on my poor experience."
"Communication was weak."
"After multiple calls to customer service and their sales team, they became totally unresponsive."
"Didn't receive a phone call back when my wife called about her car."
"She called and left a message but no one returned her phone call."
"Called the service center multiple times. Never could get an answer. Left a message and never got a call back."
Sales Experience
Pros:
"Steve was an amazing car salesman, very patient and kind!"
"If you're looking to buy a car, definitely visit Wind gap Chevrolet!"
"I would definitely recommend Bob if anyone needs a new car."
"I highly recommend Wind Gap Chevy to anyone who is looking to buy a car, new or used!"
"Our salesperson Dylan, although relatively new, was very helpful and cordial throughout our entire process."
"Doug was very easy to work with throughout the entire process."
"The finance manager, JR, did a great job of explaining things without making us feel pressured."
Cons:
"Overall bad experience we will never be back."
"I would NEVER recommend this dealer to any customer based on my poor experience."
"Dylan Gray was the worst salesman we have purchased with in 50 years of buying vehicles."
"They refuse to own up to their mistakes, and will tell you 'I’m sorry but can’t help you' when you ask for so help repairing an issue that emerged from Their Technicians Negligence!!"
"I felt talked down to like I was an idiot for not knowing there was a diagnostic fee."
"Once we arrived they 'did not remember' that we had a lease that we were trading in so then the finances changed big time, we left."
"Salesman called with a price of $31,900 and I showed up to a vehicle that was now $34,000?"
Service Department
Pros:
"Just serviced my 2019 Buick Encore and the service department was very helpful, friendly, and generous."
"Been utilizing the great techs in service department to take great care of our vehicles."
"The service department is great. They cover all the bases from the moment I pulled into their new covered service entrance!"
"Troy in service is great and really takes the time to understand what’s going on and really cares about client safety."
"The service team at Wind Gap Chevy is great. They are always accommodating and keep you informed of any service needs for your vehicle."
"The service staff is always accommodating."
"Out of towner here, woke up to a flat tire notification and found a nail in it. Even though the service department was packed, they understood the need to get a quick fix."
Cons:
"Who wants to drive with loud squeaky brakes?!"
"Two problems with my 2023 Corvette. Neither one was corrected."
"Took my Jeep here for inspection in July 2022, I was told I needed new brake pads, but the rotors were ‘ok’. The car started to shimmy a lot, at speeds above 50 mph... The new mechanic couldn’t believe any reputable mechanic would call them ‘ok’."
"They claimed to have fixed the heat shield (which is still rattling like she's dragging tin cans under her car)."
"It took 1 hour and 45 minutes to complete. This is way too long to wait for an oil change and tire rotation."
"The price for an oil change is ridiculous."
"Plus when you call service no one ever answers the phone."