Planet Fitness Reviews Summary

Category: Gym New York

Address: 423 W 55th St, New York, NY 10019, USA

Phone: +12123360750

Rating: 4.0
based on 198 reviews.

Facility & Equipment

Pros:

  • "Great facility, well maintained, usually enough space for everyone."
  • "The gym has great hours and it’s the perfect size to come in for a good workout and leave in a timely manner."
  • "Well-maintained, spacious facility with plenty of newer equipment for cardio and strength training."
  • "The gym is clean and every time I've worked out here, members tend to clean up after themselves."
  • "It has everything you need."
  • "The equipment is much newer than the other PFs in the city, and it feels very nice."
  • "The cardio equipment is well maintained and clean."

Cons:

  • "Half the machines are broken, and it takes anywhere from 6-12 weeks to fix them."
  • "Many machines at this location don’t work, it’s always incredibly hot with no air conditioning and some of the massage chairs don’t work."
  • "They only have two squat racks so good luck getting one."
  • "Since they changed their layout and placement of certain machines, it feels so overwhelmingly crowded and small."
  • "The layout feels cramped, with equipment placed too closely together, hindering movement, especially during peak hours."
  • "There is not enough of some equipment especially for chest workout also there are only two sets of barbells machines."
  • "It's inadequate for weights though. Not enough free weights or cables. No bench press."

Cleanliness

Pros:

  • "Thank you for a clean and friendly environment to stay healthy in."
  • "The locker room is big and always clean when I come in to workout."
  • "I only used the shower which was fairly clean."
  • "Clean gym and friendly staff with locker rooms (some are in front of a security camera if you have very valuable items)."
  • "Always clean and bright. Nice bathrooms."
  • "The gym itself was good and clean."
  • "This Planet Fitness location is clean and well organized."

Cons:

  • "The bathrooms are the grossest I've ever seen."
  • "The ladies bathroom is GROSS. The toilets don’t even work."
  • "Showers are filthy. They do not get cleaned often."
  • "The men’s locker room is nasty man."
  • "The locker rooms smell horrible, the bathroom stalls are atrocious, there is accumulated dust and hair on the ground every single day."
  • "The dressing room floors are pretty grimy, and so are the floors of the women's locker room."
  • "Gross gross gross. Dirtiest gym I’ve ever been to. Constantly smells."

Staff & Customer Service

Pros:

  • "Customer service was good though."
  • "FINALLY!!! This gym has staff that smiles and are people friendly."
  • "Gym-goers and staff alike are friendly and aren't out to make you uncomfortable."
  • "The area manager Destiny Aponte told me not to worry we will get it all sorted out, and was incredibly nice and understanding."
  • "The gentleman that were working that morning were very pleasant and kind."
  • "I’m giving 5 stars for the staff. Always nice and friendly."
  • "Management has gone out of their way to hire the friendliest, most enthusiastic staff"

Cons:

  • "Staff?????!!!!!!! Let's just say if you go there after hours no-one likes to see you there especially vacuum boy's."
  • "The staff is rude and place is not kept well."
  • "Worst customer service ever I literally just called to ask when do you guys close today and the lady hung up on me."
  • "Ashley, the manager is unprofessional and disrespectful."
  • "Melody, the manager here, has to be the most discourteous manager I have ever met."
  • "Staff evidently aren't trained well and always seem so unhappy to be there."
  • "The receptionist are not that friendly compared to Blink fitness I used to go."

Security & Safety

Pros:

  • "Clean gym and friendly staff with locker rooms (some are in front of a security camera if you have very valuable items)."

Cons:

  • "Avoid like the Plague. Go there if you want to get robbed, if you want conflicts, if you want to risk your health and if you want to risk your safety."
  • "Yet ANOTHER locker room theft today. Cops called - nothing different or any precautions taken."
  • "The locker rooms are also not safe. There was another incident this week."
  • "Somebody just stole cash and my master lock from a locker in the man's locker-room."
  • "I was one of 10 other people who got their stuff stolen in the locker in one hour period. (literally all the locks were broke open)."
  • "Someone stole my friend and me in that place, my friend was robbed 80 dollars and they robbed me 400 dollars"
  • "I recently had my locker broken into and money taken out of my wallet while I was in the shower."

Accessibility & Hours

Pros:

  • "This gym is awesome. They are open 24 hours some days. The location is amazing."
  • "It's open 24 hours Monday through Thursday."
  • "The gym is open 24 hours 5 days a week is real treasure for me, but I would like to see some improvements."

Cons:

  • "Currently, there is NOT one single Planet Fitness in NYC that is 24-hrs any more."
  • "disappointing that they are no longer 24/4. they close at 11pm and that's a bummer."
  • "No longer a 24hr gym. Which makes no sense since the suburbs are still 24hr."
  • "THE ONLY, flaw in this gym is that starting next week they will no longer be 24 hours."

Thanks! Your review is awaiting moderation.