TMPL - Lexington Reviews Summary

Category: Gym New York

Address: 155 E 53rd St, New York, NY 10022, USA

Phone: +13322092000

Rating: 4.5
based on 238 reviews.

Staff and Service

Pros:

  • "All the staff are helpful and friendly."
  • "William Ortega has been very helpful since day 1 in getting me signed up."
  • "The entire staff is friendly, knowledgeable, and accommodating."
  • "The staff is always friendly and welcomes you with a smile."
  • "Alfredo at the front desk is extremely helpful and is always greeting you with great energy!"
  • "Great location and even better staff! Jane and Eric were both super helpful."
  • "All of the staff is incredibly accommodating."

Cons:

  • "Staff are not very helpful when asked questions, very poor to get back, more concerned with sales than anything else."
  • "Management unaccountable and unwilling to admit fault or deception."
  • "Communication from management about this issue has been terrible, almost no weekly or bi-weekly updates about when it could be reopened."
  • "I've also seen management watch as a staff member openly berate and threaten a patron."
  • "Sometimes there is a worker in the spa but she just sits there looking down at her phone the whole time not actually cleaning anything."
  • "Terrible experience with management- was charged for a trial that I cancelled per their instructions correctly."
  • "No towels at the 'spa'. Insane."

Facilities and Equipment

Pros:

  • "The gym is extremely clean, amenities are top tier, and the price is absolutely worth it."
  • "TMPL gym 53st Lexington have very wide open space."
  • "The fitness/group classes are super good, best trainers."
  • "The facilities, equipment, and sauna are great."
  • "The gym features spacious workout areas, elegant locker rooms, and premium amenities like saunas and whirlpools."
  • "The equipment is state of the art and always clean."
  • "TMPL Lexington is a modern gym with a wide selection of equipment, including weight machines, cardio machines, and free weights."

Cons:

  • "Gym is nice but extremely congested and good luck at getting a locker as they all seem to be locked for rental."
  • "Space was way too small for the price as well."
  • "The locker situations are dreadful."
  • "There’s not a lot of space. No free lockers either, so you can’t lock your things to use the sauna."
  • "The gym is packed as well, they’re definitely oversubscribed."
  • "It’s always really messy with free weights scattered around the gym, empty bottles around the machines, wipes in the pockets of the weight matched, elliptical and treadmills."
  • "The HK location hasn't had hot water or fully working showers for over six months."

Spa and Wellness Amenities

Pros:

  • "The spa provides tranquility and relaxation."
  • "I am actually incentivized to go to the gym since I love not only the workout equipment but the amazing spa amenities at this location."
  • "The sauna and steam room are also great features to utilize."
  • "Good vibes, basically no wait for any equipment in the afternoon before 5 PM, and the sauna + steam room + hot tub + cold plunge was awesome before they were closed for renovation."
  • "Amazing place, with a great spa (We especially enjoy the Hot and Cold tubs)."
  • "The spa area is one of the most beautiful and relaxing spas in town."
  • "The Spa is flawless and if you enjoy steam, sauna, hot and cold tubs its a must after your workout!"

Cons:

  • "Why the membership is expensive for this location specifically is the SPA and it’s been closed for 3+ months."
  • "The disappointment lies in the spa – joined with the expectation it would be available in 1-2 weeks, but it's still unavailable in the new year."
  • "Joined primarily because of the spa, which has been closed for months. No updates from management, it’s really outrageous."
  • "3 full months the management and staff purposely deceived customers that the spa would be open 'any week'."
  • "For the past 2 months, the spa has been closed for a 'permit renewal' without warning, a time estimate on when the permit will be renewed, or any concessions offered to members."
  • "Spa has also been closed for over 3 weeks now."
  • "Cold plunge is also broken so don’t expect things you pay for to actually work when you come."

Personal Training and Classes

Pros:

  • "Lucas Ortiz as a personal trainer and the TMPL gym for its top-notch equipment and fantastic atmosphere."
  • "I've also been training with Hunter Weber there since November last year. He's a wonderful personal trainer."
  • "As a plus-size person who gets anxious working out in public spaces, my personal trainer, Trevor, has gone above and beyond to make me feel comfortable and motivated during our sessions."
  • "I train with Trevor who is a fantastic trainer, always changing it up and keeping it fun."
  • "I've also particularly enjoyed Kara's barre classes on a Tuesday and vinyasa yoga with Robert - really special classes and not to be missed!"
  • "Been training with Sam who has given me an easy-to-follow, but flexible routine."
  • "I highly recommend Hunter for personal training. He was really patient, detail oriented and his advice was always on point."

Cons:

  • "I do hope they add more yoga classes after work hours or weekends."
  • "The trainer team that’s another case (I refused to join his training class, after that they are giving attitude or something)."
  • "I was then told the gym doesn’t permit 'private training'."
  • "No cons mentioned regarding personal training and classes."

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