"William Ortega has been very helpful since day 1 in getting me signed up."
"The entire staff is friendly, knowledgeable, and accommodating."
"The staff is always friendly and welcomes you with a smile."
"Alfredo at the front desk is extremely helpful and is always greeting you with great energy!"
"Great location and even better staff! Jane and Eric were both super helpful."
"All of the staff is incredibly accommodating."
Cons:
"Staff are not very helpful when asked questions, very poor to get back, more concerned with sales than anything else."
"Management unaccountable and unwilling to admit fault or deception."
"Communication from management about this issue has been terrible, almost no weekly or bi-weekly updates about when it could be reopened."
"I've also seen management watch as a staff member openly berate and threaten a patron."
"Sometimes there is a worker in the spa but she just sits there looking down at her phone the whole time not actually cleaning anything."
"Terrible experience with management- was charged for a trial that I cancelled per their instructions correctly."
"No towels at the 'spa'. Insane."
Facilities and Equipment
Pros:
"The gym is extremely clean, amenities are top tier, and the price is absolutely worth it."
"TMPL gym 53st Lexington have very wide open space."
"The fitness/group classes are super good, best trainers."
"The facilities, equipment, and sauna are great."
"The gym features spacious workout areas, elegant locker rooms, and premium amenities like saunas and whirlpools."
"The equipment is state of the art and always clean."
"TMPL Lexington is a modern gym with a wide selection of equipment, including weight machines, cardio machines, and free weights."
Cons:
"Gym is nice but extremely congested and good luck at getting a locker as they all seem to be locked for rental."
"Space was way too small for the price as well."
"The locker situations are dreadful."
"There’s not a lot of space. No free lockers either, so you can’t lock your things to use the sauna."
"The gym is packed as well, they’re definitely oversubscribed."
"It’s always really messy with free weights scattered around the gym, empty bottles around the machines, wipes in the pockets of the weight matched, elliptical and treadmills."
"The HK location hasn't had hot water or fully working showers for over six months."
Spa and Wellness Amenities
Pros:
"The spa provides tranquility and relaxation."
"I am actually incentivized to go to the gym since I love not only the workout equipment but the amazing spa amenities at this location."
"The sauna and steam room are also great features to utilize."
"Good vibes, basically no wait for any equipment in the afternoon before 5 PM, and the sauna + steam room + hot tub + cold plunge was awesome before they were closed for renovation."
"Amazing place, with a great spa (We especially enjoy the Hot and Cold tubs)."
"The spa area is one of the most beautiful and relaxing spas in town."
"The Spa is flawless and if you enjoy steam, sauna, hot and cold tubs its a must after your workout!"
Cons:
"Why the membership is expensive for this location specifically is the SPA and it’s been closed for 3+ months."
"The disappointment lies in the spa – joined with the expectation it would be available in 1-2 weeks, but it's still unavailable in the new year."
"Joined primarily because of the spa, which has been closed for months. No updates from management, it’s really outrageous."
"3 full months the management and staff purposely deceived customers that the spa would be open 'any week'."
"For the past 2 months, the spa has been closed for a 'permit renewal' without warning, a time estimate on when the permit will be renewed, or any concessions offered to members."
"Spa has also been closed for over 3 weeks now."
"Cold plunge is also broken so don’t expect things you pay for to actually work when you come."
Personal Training and Classes
Pros:
"Lucas Ortiz as a personal trainer and the TMPL gym for its top-notch equipment and fantastic atmosphere."
"I've also been training with Hunter Weber there since November last year. He's a wonderful personal trainer."
"As a plus-size person who gets anxious working out in public spaces, my personal trainer, Trevor, has gone above and beyond to make me feel comfortable and motivated during our sessions."
"I train with Trevor who is a fantastic trainer, always changing it up and keeping it fun."
"I've also particularly enjoyed Kara's barre classes on a Tuesday and vinyasa yoga with Robert - really special classes and not to be missed!"
"Been training with Sam who has given me an easy-to-follow, but flexible routine."
"I highly recommend Hunter for personal training. He was really patient, detail oriented and his advice was always on point."
Cons:
"I do hope they add more yoga classes after work hours or weekends."
"The trainer team that’s another case (I refused to join his training class, after that they are giving attitude or something)."
"I was then told the gym doesn’t permit 'private training'."
"No cons mentioned regarding personal training and classes."