The Soul Spot Reviews Summary

Food Quality

Pros:

• "The chicken was well seasoned, and the combination of oxtail gravy with rice made the food well worth it."
• "The sides were absolutely delicious, literally some of the best sweet potatoes I've ever had."
• "FIRST OF ALL!!!!!! THEM SMOTHERED TURKEY WINGS!!! Baybeee they were soooo good falling off the bone seasoned well not salty just right."
• "The food is delicious."
• "The food here is really good."
• "The food is consistently good."
• "The food was absolutely delicious."

Cons:

• "The cornbread was a bit lackluster."
• "The Mac a cheese was not. It was dry with zero taste."
• "The flavor wasn’t there."
• "The baked chicken seemed old, tough, and overcooked."
• "The rice was a bit dry and flavorless - possibly made without oil/butter/salt."
• "The turkey wings flavor was good but the meat itself was extremely tough."
• "The food was horrible. Not seasoned right."

Customer Service

Pros:

• "Oh, important: every time I come here, folks are consistently friendly! That means a lot for my experience as a customer."
• "All staff was nice and had masks and gloves on."
• "The staff was friendly and kind."
• "The service was very good."
• "Chef Yaya's attention to detail and kindness truly stood out."
• "The service is great- very friendly and welcoming."
• "Employees are very friendly and always welcoming."

Cons:

• "I stood at the counter for at least 5 minutes before I was sort of acknowledged."
• "The worker never greeted us and was not friendly."
• "She was very rude and bothered by us when we asked questions."
• "Customer service was very poor. I was not greeted by the staff."
• "Very bad customer service."
• "Customer service was at an all time WORST!!"
• "Horrible staff rushing customers out without no greeting WHAT do u want? Is NOT how u greet customers!"

Delivery & Takeout Experience

Pros:

• "The delivery from Brooklyn to Manhattan was punctual, and the food arrived fresh, hot, and expertly wrapped."
• "I ordered through DoorDash. And even though one of my drinks was missing. I didn’t even care. The food was so amazing and fulfilling."
• "No fuss, cheap and tasty, with generous portions."
• "This was my first time trying this restaurant I actually tried them Via doordash and had no complaints about the portion of food or anything."
• "The Soul Spot is a great choice for your upcoming event or for a quick lunch!"
• "Don't order food from here through an app. Just go to the store."
• "The process of booking our event was simple."

Cons:

• "I ordered my food using Uber eats. I placed my order around 3:00 and the app is saying I won’t revive my food until 4:25. That’s insane !!"
• "The Soul Spot is really small. I appreciate that there is tabling in there, but unless you're reallyyy hungry & don't have somewhere else to immediately eat your food, it's always better to take your food to go."
• "Also a bit pricey for the amount of food you get."
• "Who would do that to anyone. Highway robbery is what I call that."
• "The grubhub service was horrible."
• "This is very frustrating especially when it's late and you're hungry and waiting for your food that never comes."
• "I will not be ordering from them again. For 2nd time in about 2 weeks they canceled my order."

Atmosphere & Cleanliness

Pros:

• "Not for sit-down dining, limited seating. Perfect takeout spot."
• "The dining area is quaint for the mostly carryout and delivery spot."
• "It's a small spot but it's clean and the ppl are nice."
• "The place was very clean, food was fresh and warm. Tasted very much like home cooked meals."
• "The moment I stepped in I couldn't help but notice how clean the restaurant was even the back kitchen area was spotless."
• "A small, yet hospitable spot for a wonderful variety of Succulent Soul foods!"
• "Such a quaint little spot with delicious food."

Cons:

• "Limited seating; basically a take out spot."
• "There's nowhere to sit, which is needed."
• "Very small but just about able to pull 5 chairs together to eat."
• "I've been there a few times over the span of about two years, and they still haven't tried to optimized tabling in the space."
• "No one was necessarily rude and I don't expect people to just always have big smiles but their demeanour really doesn't create a great atmosphere."
• "We will never go back or recommend."
• "The food was good but staff sanitation could be better."