Soul Food Factory Reviews Summary

Food Quality

Pros:

• "The food was perfectly cooked and seasoned."
• "The fried chicken was fried fresh and very delicious.. and the turkey wings were tender and nicely seasoned."
• "The whiting was fried to perfection, the chicken and waffle was tasty, and the black eyed peas reminded me of home."
• "The food reminded me of home (south)."
• "The food was really really good."
• "The food is fantastic."
• "The food was freshly cooked to perfection."

Cons:

• "The chicken had NO flavor, mac and cheese was alright and the yellow rice was disgusting."
• "The greens were too dry."
• "Everything I ordered was disgusting."
• "The Mac and cheese had burnt pieces in it and wasn’t fresh."
• "Hands down the nastiest food I've ever had in my life."
• "The yellow rice was not good neither was the yams."
• "The chicken taste burnt and like the oil was old."

Service

Pros:

• "The staff have always been friendly and are very respectful."
• "The staff and service are excellent."
• "The service was prompt and very courteous."
• "The wait staff and owner were so personable and it shows that they love what they do."
• "The staff is well dressed and courteous."
• "Service was top notched."
• "The server was outstanding and he wowed me with his customer service skills."

Cons:

• "We waited over 30 minutes with no explanation."
• "The biggest issue was the service."
• "Service was extremely slow but it was well worth the wait."
• "The staff was extremely unorganized at the Food Truck Festival in Union on 10/9/2021."
• "The waitress was quite rude in seating us."
• "Service was absolutely horrible."
• "The server was sweeping while we were still having dinner."

Ambiance

Pros:

• "I love the ambiance."
• "Great ambiance."
• "The atmosphere is quaint but perfect for enjoying all this place has to offer."
• "Professional atmosphere & ambiance."
• "Great ambience I enjoyed it."
• "The atmosphere is very homey."
• "Pleasant atmosphere reminded me of the 70's."

Cons:

• "The music was entirely too loud."
• "Looking at peeling paint and rusted marks are not appealing."
• "The decor of the place is horrible with liquid stained tables."
• "Decor leaves ALOT to be desired."
• "It looks like a little hole in the wall from the outside, but don't let the cover fool you."
• "Lost stars caught a male almost trying to hump another Male waiter without him knowing he was behind him. Very unprofessional."
• "The place needs a MAJOR deep clean it smells like piss in the foyer."