King of Prussia Reviews Summary

Shopping Experience

Pros:

• "Love this mall, it's massive and offers a wide variety of shopping experience."
• "This mall truly has everything for everyone."
• "It has one section in the middle with all the fancy expensive stores like Gucci Cartier but it also has value stores like primark and five below."
• "king of prussia has around 400 shops ranging anywhere from a lego shop to a tesla showroom and everything in between!"
• "The employees that work at this mall are 50/50. The one half are cordial, helpful, and very friendly."
• "Awesome shopping mall!!! A lot of high quality and brand name store with a lot of great deals, good prices, and high quality products!!!"
• "This mall offers an extensive range of stores, catering to every style."

Cons:

• "Very difficult to navigate, management rude, don't / wont provide paper maps for easy navigation."
• "However, their management is the worst empty stores all over the mall theft, running rampant and violence in the food court."
• "The mall is immaculate but far too hard to navigate and the workers aren't helpful."
• "Many stores are empty, it feels like the mall is in decline."
• "It's gotten very upscale in the past two decades or so and if you're not big on high-end clothes and women's products you may find your shopping choices limited."
• "Customer service was lacking in every store I went to."
• "Too many high end/expensive stores."

Food and Dining

Pros:

• "The mall was very nice and clean there’s is plenty of food options to eat."
• "Food prices are a little high priced but everything was worth the trip."
• "Massive mall. Food court was clean and food was good with a variety of options."
• "Delicious food! 😋"
• "Very big food court with lot of international cuisine options."
• "They have two different food courts so you have plenty of options to choose from."
• "The food court was clean and the food delicious, with a fireplace, tv, and great seating."

Cons:

• "Only complaint is that all of the Starbucks locations in the mall are closed."
• "What scared me was the mouse infestation in the food court."
• "Lunch options are poor, poor."
• "The only concern is that the food court is so far from one of the entrances and a lot of food stores are closed still."
• "Half the restaurants don’t open on time, and heaven forbid you’re there when they open, because they hold it against you for being hungry and waiting to order."
• "However I think there should be more fast food restaurants to choose from."
• "Minus one star because the main food court looks very dark and outdated."

Parking and Accessibility

Pros:

• "Well maintained and organized parking, wash rooms and family rooms."
• "The parking was easy to navigate with spacious spots and a feeling of safety."
• "Parking was easy and free."
• "KOP has PLENTY of free parking."
• "There was plenty of parking."
• "Parking could be better, hopefully they will focus on improving access next year."
• "5/5 stars! Easy to find parking, easy to navigate inside."

Cons:

• "Parking is always a hassle when you're doing self parking, because the mall is always busy!"
• "The parking lot can definitely be a bit difficult and overwhelming to navigate if you're unfamiliar."
• "Parking is ludicrous. The parking suggestion signs are completely wrong."
• "All of the parking garages are covered in trash everywhere and trash cans overflowing."
• "The mall is so huge that we kept getting lost even with the directional guide."
• "Plenty of free parking, but hardly any charging points for electric vehicles."
• "The mall is great once you get there but getting to the mall with a car is a nightmare."

Cleanliness and Maintenance

Pros:

• "The mall is nice and clean with adequate seating for tired shoppers."
• "Ultimately a very clean environment."
• "Very clean always."
• "It is very clean so we deal with the crowds if we have to."
• "Very clean inside and the bathrooms are super clean also."
• "The mall is very clean."
• "Floors are clean."

Cons:

• "Every single bathroom is empty of soap, mold growing in the sink, the stalls don't flush, Doors don't lock on toilet."
• "Great store selection combined with some of the dirtiest, non-function bathrooms I’ve ever encountered in retail."
• "90% of the bathrooms that are public to the consumers in the mall, are so stinking filthy, nauseating, and downright disgusting."
• "The bathrooms were not maintained."
• "Updating this review with more grossness- The restrooms are so horrendous."
• "Particularly egregious lack of maintenance and cleaning on the bathrooms located in the high-end corridor."
• "The bathrooms are not up to par with the rest of the mall. Bathrooms are not too clean with a slight smell as soon as you enter the long restroom corridor."

Safety and Security

Pros:

• "I feel safe in here, especially nowadays when safety anywhere is a bit iffy."
• "The environment seemed calm. Security officers were visual."
• "The security seems adequate and the parking garage takes you straight to Louis Vuitton and Tiffany's boutiques."
• "The mall staff and security guards were so accommodating and amiable to us."
• "Mall Security is very knowledgeable and friendly."
• "The total ambiance is chic and safe."
• "It's a good way to work off the calories if your gym is closed or you just haven’t bothered attending recently."

Cons:

• "I don’t see enough security roaming this place in the evening making it very easy."
• "There are no more printed maps. There is no one to direct you, not even security anywhere."
• "It's not safe anymore they have people come in with guns and people stealing."
• "This is a huge mall, is hard to believe they don’t have security outside of the mall."
• "Large mall security absolutely is horrible."
• "Did not shop here after 8. The mall closes and stores close and lock mall entrance. Mall security cannot be reached."
• "Absolutely Discriminatory against the handicapped. No genuine handicapped accommodations in this place at all."