Prime Auto Imports Reviews Summary

Customer Service

Pros:

• "Gabe was very professional, friendly and sincere."
• "Went there today to look at a vehicle...drove 3.5 hrs to see it and wasn't exactly what I was looking for. Instead of being upset, I was blown away by the top notch customer service I received!"
• "They were always professional, very friendly, and extremely knowledgeable regarding price and the car’s value."
• "Adel who was helping us then was very patient, welcoming and comfortable talking with."
• "Gabe was upfront with what they had to offer, very kind about it, and checked in without at all being pushy."
• "Gabe and the rest of the Prime team were professional, courteous and just genuinely really nice people."
• "From the minute I arrived I received nothing but a warm and friendly welcome."

Cons:

• "I’ve never experienced such demeaning, aggressive behaviors from an owner & car salesman before."
• "Aggressively dismissive when politely asked about flexibility with price."
• "Attendant was not helpful at all. He couldn't be bothered."
• "Drove a hour away & told me they'd work with me & when I got their I was utterly lied to & completely disrespected."
• "So I drove from Philadelphia to prime auto imports a 2hr drive to see a car.... never have a ever experienced such rudeness and ignorant staff at a dealership before."
• "The sales rep became very aggressive in his tone and started frantically yelling at us, and told us to get off his lot."
• "Rude disrespectful and verbally aggressive, do not come here to buy a car, owner was very disrespectful and did not want to negotiate at all."

Vehicle Condition

Pros:

• "The car looked to be in good shape despite it's age and history."
• "The car was in perfect condition inside and out."
• "I’m really happy with my purchase (2014 Mini Cooper)."
• "Just want to let you know that the 2015 VW sports-wagon Diesel is still going strong."
• "The 2015 VW Passat SE TDI I purchased is in excellent condition and was well cared for at this dealer."
• "The vehicle was in excellent shape for its age."
• "This vehicle presented beautifully considering it's a 2008."

Cons:

• "Next morning back tail gate would not open."
• "something is severely wrong with this cars engine."
• "Told us there was no accident on the car and showed us a bogus car fax."
• "The sold me wife a car with a really bad rusted frame, it was nicely painted and 4 months later rust start over taking the paint now it's visible."
• "I purchased a 2006 Land Rover LR3 from Prime Auto... I’m certain they were aware of the extent of the damage to the car."
• "Found out my truck was a flooded vehicle."
• "Car had only 65k miles on it. Brought it to a mechanic who said it was in a flood."

Dealership Experience

Pros:

• "Easy transaction and 100% recommend!"
• "I most definitely would recommend anyone to visit Prime Auto Imports."
• "I love Prime Auto Imports in Bloomingdale cause they have an amazing selection of pre-owned vehicles with low miles."
• "I would highly recommend that you check out the great deals at this family business."
• "The actual transaction was quick and easy, and we are very happy with the car."
• "I absolutely recommend Prime Auto Imports for the easiest process and great quality."
• "THIS DEALERSHIP IS GREAT!! I had an amazing experience and would 1000% go back."

Cons:

• "Never again. Buyers beware."
• "I am literally losing sleep over my 20,000.00 loss with my recent purchase from them."
• "I don’t recommend anyone getting a car from such a hostile environment with people who lack professionalism."
• "Would not negotiate with me at all."
• "Would never buy a car from these people, very rude and overpriced compared to the kbb values."
• "Just plain horrible people."
• "These are scammers and con artist."

Post-Purchase Support

Pros:

• "They stayed with us until everything was repaired and they covered the cost."
• "Thank you very much to Ghobri and Mr Adel for making the purchase very pleasant and easy."
• "They treated us like family & did all the paperwork for us so we don’t have to go to Motor Vehicle to wait in long lines just to register our new car."
• "Gabriel even surprised us by letting us know the car still has about a year and/or some 34K miles of the original manufacturer warranty left on the engine and drive train."
• "Gabe personally delivered my car and I live an hour away and he gave us a Three month warranty on the car."
• "Even after sale they are supporting their customers with more than they can."
• "Gabriel, his father, and the whole team were so helpful with any questions I had and took the time to explain things."

Cons:

• "If they skimp on a tank of fuel I’m sure they cut lots of other corners."
• "I'm the stupid one though for not bringing to mechanic first."
• "Car photos conveniently missed the poorly done accident repair."
• "Beware they shut the engine light off right before your test drive."
• "May 10 salesperson claims 20 pages of paperwork be notarized."
• "P.s. update your vehicle's specifications online they don't match what's on your lot, not in a good way."
• "Dissatisfied because i had to rent a car because the tags took so long to arrive."