Pristine Auto Group Reviews Summary

Category: Used car dealer

Address: 78 Bloomfield Ave, Bloomfield, NJ 07003, USA

Phone: +12015970760

Rating: 4.1
based on 129 reviews.

Customer Service

Pros:

  • "Maria was very helpful throughout the process & the communication between us was always prompt & informative."
  • "Billy helped me through the purchase process and I could not be more thankful for his honesty and accommodation."
  • "Staff is really helpful, no doubt about it, but Natasha blew my socks! Super helpful & friendly."
  • "Awesome customer service!"
  • "Very pleasant experience with Saul and Billy."
  • "Katherine the sales lady was an amazing salesperson... she made the process quick and easy and answered all my questions and concerns."
  • "Billy is an excellent salesman and an asset to Pristine Auto Group."

Cons:

  • "Dude didn't even tell me to come inside so that we can negotiate."
  • "So unfortunately these guys treat you extremely nice and respectfully until they actually get your money."
  • "Definitely getto would not recommend and be careful."
  • "Will not purchase a vehicle here, service is poor and too much run around."
  • "Shame on your business ethics in having pedestrians having to walk in the streets because your cars are ALWAYS ON THE SIDEWALKS."
  • "The rudeness definitely turned us off to looking there again."
  • "They lie they sell lemons among other things I won’t say except this review has been changed because the sales lady is nice but that doesn’t make anything right the owner is a fraud an imposter thief."

Car Quality

Pros:

  • "When it arrived, it was exactly as represented."
  • "Car was in identical condition to the pictures."
  • "Every single vehicle which has been bought has been extremely reliant and continue to run today with no issues."
  • "This 2016 Honda Accord Coupe EX-L is an IMMACULATE CAR IN OUTSTANDING CONDITION."
  • "Plus, the mechanics do everything they can to make their cars run like new."
  • "I love my new Toyota 4Runner! I would buy from Pristine again if I found a good deal like this one."
  • "I had a great experience buying my new Wrangler!"

Cons:

  • "First they lied that everything was good with the car."
  • "They don't fix up the cars before they place them for sell."
  • "The car I purchased has an airbag light and they said they couldn’t service it."
  • "I purchased a 2011 Hyundai I went to pick up the car it wouldn’t start second day I broke down less than 2 miles on the way home."
  • "Glad I didn't even see the car, I heard they cheaply fix the cars just for sale and they break shortly after sale."
  • "Every car on this lot has problems."
  • "Was sold a car that lasted a month before it broke down."

Financial Aspects

Pros:

  • "I would highly recommend this dealership to anyone who has bad credit and wants to fix it through a car loan."
  • "I recommend this dealership to anyone in the US, I bought 2012 Acura TSX 9 month ago no problem at all besides oil change."
  • "I traded in my jeep for a Hyundai."

Cons:

  • "They also beg you to give them 5-star review when you leave the place."
  • "I ended up spending almost $3000 out of pocket in fixing the car and the warranty paid like $1600."
  • "They never gave me payment back for the truck. Please reach out if this happened to you to take legal action."
  • "Bought a car at this dealership, ended up paying +$4000 in added fees."
  • "Absolutely over-paid for this vehicle."
  • "Stay away from this dealer They sold me a car that has a lot of problems."
  • "Purchased a car from them. They erased the check engine light so it doesn’t come on."

Post-Purchase Support

Pros:

  • "He even reached out a few months later and asked how the car was and if I enjoyed it."
  • "This dealership goes the extra mile to make sure you are happy with your purchase even after the deal is done, they definitely take care of you!!"
  • "They kept up with communication and made buying a car such a breeze."

Cons:

  • "This is your warning. Do not buy a car here... They refuse to give me back my deposit and tried to make me do multiple trips down to Jersey to try to correct it."
  • "I contacted the dealer repeatedly for over 12 months but they must have blocked my email and number because they eventually stopped responding."
  • "Long story short, be careful when shopping here, don't rely on their inspections and don't trust their warranty. Post sale support is non-existent."
  • "Once home, about 5 days later, the vehicles shifting cable snapped while driving the car."
  • "Had an appointment to see a specific vehicle... I got there for my appointment to find out the vehicle had been sold."
  • "Do not give them business! Super shady company."
  • "Called every day spoke to Jari, one of their reps, Darwin, and Billy the owner and none of them helped."

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