Address: 78 Bloomfield Ave, Bloomfield, NJ 07003, USA
Phone: +12015970760
Rating: 4.1
based on 129 reviews.
Customer Service
Pros:
"Maria was very helpful throughout the process & the communication between us was always prompt & informative."
"Billy helped me through the purchase process and I could not be more thankful for his honesty and accommodation."
"Staff is really helpful, no doubt about it, but Natasha blew my socks! Super helpful & friendly."
"Awesome customer service!"
"Very pleasant experience with Saul and Billy."
"Katherine the sales lady was an amazing salesperson... she made the process quick and easy and answered all my questions and concerns."
"Billy is an excellent salesman and an asset to Pristine Auto Group."
Cons:
"Dude didn't even tell me to come inside so that we can negotiate."
"So unfortunately these guys treat you extremely nice and respectfully until they actually get your money."
"Definitely getto would not recommend and be careful."
"Will not purchase a vehicle here, service is poor and too much run around."
"Shame on your business ethics in having pedestrians having to walk in the streets because your cars are ALWAYS ON THE SIDEWALKS."
"The rudeness definitely turned us off to looking there again."
"They lie they sell lemons among other things I won’t say except this review has been changed because the sales lady is nice but that doesn’t make anything right the owner is a fraud an imposter thief."
Car Quality
Pros:
"When it arrived, it was exactly as represented."
"Car was in identical condition to the pictures."
"Every single vehicle which has been bought has been extremely reliant and continue to run today with no issues."
"This 2016 Honda Accord Coupe EX-L is an IMMACULATE CAR IN OUTSTANDING CONDITION."
"Plus, the mechanics do everything they can to make their cars run like new."
"I love my new Toyota 4Runner! I would buy from Pristine again if I found a good deal like this one."
"I had a great experience buying my new Wrangler!"
Cons:
"First they lied that everything was good with the car."
"They don't fix up the cars before they place them for sell."
"The car I purchased has an airbag light and they said they couldn’t service it."
"I purchased a 2011 Hyundai I went to pick up the car it wouldn’t start second day I broke down less than 2 miles on the way home."
"Glad I didn't even see the car, I heard they cheaply fix the cars just for sale and they break shortly after sale."
"Every car on this lot has problems."
"Was sold a car that lasted a month before it broke down."
Financial Aspects
Pros:
"I would highly recommend this dealership to anyone who has bad credit and wants to fix it through a car loan."
"I recommend this dealership to anyone in the US, I bought 2012 Acura TSX 9 month ago no problem at all besides oil change."
"I traded in my jeep for a Hyundai."
Cons:
"They also beg you to give them 5-star review when you leave the place."
"I ended up spending almost $3000 out of pocket in fixing the car and the warranty paid like $1600."
"They never gave me payment back for the truck. Please reach out if this happened to you to take legal action."
"Bought a car at this dealership, ended up paying +$4000 in added fees."
"Absolutely over-paid for this vehicle."
"Stay away from this dealer They sold me a car that has a lot of problems."
"Purchased a car from them. They erased the check engine light so it doesn’t come on."
Post-Purchase Support
Pros:
"He even reached out a few months later and asked how the car was and if I enjoyed it."
"This dealership goes the extra mile to make sure you are happy with your purchase even after the deal is done, they definitely take care of you!!"
"They kept up with communication and made buying a car such a breeze."
Cons:
"This is your warning. Do not buy a car here... They refuse to give me back my deposit and tried to make me do multiple trips down to Jersey to try to correct it."
"I contacted the dealer repeatedly for over 12 months but they must have blocked my email and number because they eventually stopped responding."
"Long story short, be careful when shopping here, don't rely on their inspections and don't trust their warranty. Post sale support is non-existent."
"Once home, about 5 days later, the vehicles shifting cable snapped while driving the car."
"Had an appointment to see a specific vehicle... I got there for my appointment to find out the vehicle had been sold."
"Do not give them business! Super shady company."
"Called every day spoke to Jari, one of their reps, Darwin, and Billy the owner and none of them helped."