"The gentleman in the service department kept in touch each step of the way during the sensor repair and gave us a great loaner."
"Thank you, Tim, for such a pleasant and hassle-free experience!"
"We can't give enough compliments about our sales rep, Artem. He was not pushy. He worked with us and understood we had a budget."
"Joseph was an absolute pleasure to work with! Exceptionally well versed, charismatic, and a well mannered individual."
"Selim helped me to get my dream car. He is a great person that tried his best to get me to an affordable price and he did that."
"The staff and personnel were very friendly and welcoming."
"The service department at 21 century auto group was exceptional from start to finish."
Cons:
"The staff is horrible and don't have basic customer service skills."
"Very disappointing and unprofessional of them."
"The manager Diego was sitting at his desk and refused to walk 15 feet from his desk to where we were standing with our 2 kids."
"This is the absolute worst company to do business with."
"Most unprofessional experience with 21st Century Auto Group."
"They are a bunch of liars. Don’t waste your time to go there."
"Although they have a lot of beautiful cars, their customer service is extremely horrible."
Car Buying Experience
Pros:
"I am absolutely delighted with my recent car purchase from 21st Century."
"His extensive knowledge of the Tesla Model 3 was evident as he walked me through its features, answering all my questions with patience and expertise."
"I love this place!! I bought my first car here 2 weeks ago (a 2023 camero brand new and wasn’t expensive) with a salesmen named Bellah."
"We financed a beautiful Mercedes-Benz and worked with us as far as price!"
"The entire experience was nothing short of exceptional. The staff was incredibly attentive, patient, and well-informed about their vehicles."
"This place was fantastic! Smoother car-buying experience we’ve had."
"I would recommend this dealership to anyone looking to purchase a used or new vehicle."
Cons:
"I asked them why they did not tell me when I called and they had no response. Clearly a bait and switch."
"He proceeded to show me two other cars, one of which that he said was stock and was definitely not."
"Typical shady bait and switch dealership."
"Called about 3 trucks... Classic bait and switch. Buyer beware!!!!"
"Just seems like this dealership likes collecting their cars more than selling them."
"Upon insisting on seeing the car, the salesperson summoned his manager, who brazenly claimed the online price was incorrect due to undisclosed rebates."
"Classic 'bait & switch' tactics. DO NOT WASTE YOUR TIME!"
Honesty and Transparency
Pros:
"Josep is a good upfront sale man that is honest."
"I would definitely recommend him if you are unsure with finding a car! He will make sure you will leave happy."
"Transparency builds trust, and avoiding such discrepancies would have made for a much smoother experience."
"The purchasing process was seamless, and the transparency regarding pricing and financing options was greatly appreciated."
"I would refer you directly to Joseph to have a knowledgeable and kind person to assist you with your next car purchase!"
"The entire purchase process went smoothly, and I felt Armando was receptive to what I wanted and didn't push me to get more."
"I recently had the pleasure of working with Dan at the car dealership, and I must say, his professionalism, humility, intelligence, and honesty stood out."
Cons:
"Everything they said was one lie on top of another."
"Not recommending this place as it’s not an honest place of business."
"They even have the audacity to text and asked how my experience was and after I messaged back and told them how unhappy about this establishment I was, no answer back."
"They are a bunch of liars. Don’t waste your time to go there."
"To add insult to injury, the 'owner' comes on here and calls me a liar."
"They post fake pics just to get you in the door."
"This dealership wasted my time, gas, and was especially deceitful."