WATSON ELLIS Reviews Summary

Customer Service

Pros:

• "Melissa and Katherine were amazing to work with while they brought my vision to reality."
• "Melissa is a joy to work with and made the entire experience fun."
• "Melissa and her team... always makes me feel so welcome."
• "She listened to everything we had to say and was such a pleasure to work with."
• "Melissa was so helpful in partnering with me to design a piece that aligned with my vision."
• "Melissa and Katherine made us feel so welcome throughout the entire process."
• "Melissa was fantastic to work with, my suit is gorgeous, and I'm already looking forward to ordering my next one."

Cons:

• "When some unexpected fit issues arose, they went above and beyond to make sure my suit was perfectly tailored."

Quality of Product

Pros:

• "The suit came out fantastic! It fits very well and is a very well made suit."
• "The final result is definitely the most apt and best fitting suit I've ever owned."
• "The suit fits perfectly."
• "The quality and craftsmanship of the suit were outstanding."
• "Style and fit were perfect, the workmanship impeccable."
• "The materials that Melissa sources are not only great looking, but are soo breathable and comfortable."
• "It fits better than anything off the rack, is made of high-end fabric, and has the custom details you won't find anywhere else."

Cons:

• "The price is fairly expensive, but it's reasonable especially when compared to other custom makers, and especially considering the quality of the product you get for your money."

Design and Customization

Pros:

• "Melissa is an expert at fit and fabrics and knows how to make the best tweaks."
• "They helped me realize my tux dream and I have never felt more INCREDIBLE than I do in this tuxedo."
• "Her attention to the little details like the custom lining, buttons, stitching and pocket square, made it (and the suit) extra special."
• "Everything was exquisite and completely custom: we chose from a collection of top-of-the-line fabrics."
• "Together we created a conservative double breasted topcoat with a superfun, usually hidden, paisley lining."
• "She gave expert and professional advice and was incredibly knowledgeable about fabrics, prints and cuts."
• "This collaborative and conscientious approach to design results in uniquely tailored pieces that resonate with individuality and elegance."

Cons:

• "Went to Watson Ellis for a bamboo suit because I’m trying to avoid animal products."

Professionalism and Expertise

Pros:

• "Melissa is incredibly knowledgeable about what her clients are looking for and what will work best for them."
• "Melissa has tremendous expertise and experience, yet she always showed great humility as she worked with me."
• "Melissa is by far the most talented, kind, powerhouse woman I know!"
• "Melissa simply does incredible work and is an absolute pleasure to work with."
• "Melissa is very talented, professional, and personable."
• "Melissa is fantastic. The entire experience from start to finish is extremely professional and thorough."
• "Melissa is a true powerhouse woman... her eye for design and knowledge of how clothes should fit are beyond what I could even hope for."

Cons:

• "She handled some supplier surprises with grace and professionalism - and still managed to deliver on time."

Experience and Atmosphere

Pros:

• "The ultimate experience! Melissa and Katherine were amazing to work with while they brought my vision to reality."
• "As someone who hates shopping for clothes, this really was a fun experience."
• "Mel has a wonderful workspace and everything is so comfortable and inviting right from the start."
• "Visiting the studio was an extra treat! It's gorgeous with breathtaking views and Melissa made me feel comfortable from the start."
• "The experience is further enhanced by the shop’s modern, loft-like and inviting ambiance."
• "The experience was delightful - fun and fascinating."
• "Melissa and Katherine are paragons of white-glove treatment."

Cons:

• "It might seem pricey but it’s actually enormous value: I get so many compliments on my blazer and it is the only one in the world."

Inclusivity and Personalization

Pros:

• "Very queer friendly."
• "As a non-binary individual looking to get a suit with a more traditionally masculine shape, I felt respected and understood throughout the process."
• "The safe space that they create in their shop was felt the moment I walked in."
• "This woman took the time to not only give me a comfortable experience, but also made me feel like I mattered."
• "Melissa is incredible, she's very talented and knows how to treat you in a non-judgmental way."
• "Melissa and Katherine were incredibly thoughtful, gave great style guidance based on my profession and personality and made the process fun."
• "She made me feel comfortable from day one and was the easiest to work with and talk to, it was almost like working with a friend."

Cons:

• "I had dreamed of a vegan, bamboo suit for a long time, and Melissa made the dream come true."