"However, the owner reached out to me explaining they had some issues with the booking system which I really appreciate."
"She even offered to clean up the face framing from a haircut I had gotten elsewhere because she noticed it wasn’t perfectly even."
"Mari offered excellent customer service and even offered wine, coffee or water."
"Her assistant Anthony was also super helpful, welcoming, and provided positivity and humor."
"Joan the receptionist is so sweet and kind, answering all my questions."
"The salon was very accommodating with my appointment."
"Rachell and everyone at the salon was great at commutation and made rescheduling a breeze when we were not able to keep my original appointment."
Cons:
"A bit weird experience last time: there was one other client at the salon that sounded like they were coming down with cold, soar throat symptoms, that made me feel very uncomfortable."
"Haven’t gotten a chance to meet with the stylists and I’m sure they are really good but I didn’t have the best experience trying to schedule my first appointment."
"I called their customer service line to which they said the stylists were on their way, but why wouldn’t they already be there if the salon was supposed to open an hour earlier?"
"I booked with Pulsd but unfortunately they charged me extra $65 for toner."
"The hair blowout I received did not stay for even an hour."
"The hair gloss color I asked for did not match the photo I showed."
"I went to this salon for a bang trim and hair trim in late October and not only did the stylist trim my bangs incorrectly, she didn’t texture them and cut them completely different than how they appeared in a picture I showed her for reference."
Salon Atmosphere
Pros:
"The salon itself is so cute and beautifully decorated."
"A spectacular, intimate, great energy, and inviting salon in the East Village."
"Exceptional experience at the salon! The clean and chic atmosphere sets the tone."
"Rogue's new digs are beautiful and inviting!"
"The salon is very cute, brightly lit and CLEAN and all of the staff I encountered friendly and welcoming."
"It’s immaculate, and I love the interior— it’s retro and tasteful, not stuffy and boring."
"Such a great salon experience and overall vibe."
Cons:
"Need to book an appointment quite in advance though because they get busy!"
"This place is so tiny and cute...you really don't have a choice but to make friends with everyone in the room."
Stylist Expertise
Pros:
"Mari did such a wonderful job with my color! I have dark hair - I wanted to lighten the ends a bit but keep it low maintenance as it grows out."
"Rachell is the absolute best! I have been going to her for about 3 years. She’s done it all."
"Janeiry really knows how to cut and care for curly hair - it's nearly impossible to find someone who knows how to do that, so I'm very glad I did!"
"Rosalia for partial highlights was hands down the best I’ve ever had!"
"Janeiry Is a true artist !, her technique is amazing and unique from any other stylist I went too."
"Paula executed the balayage flawlessly."
"Devin is absolutely amazing!!! He actually brought my hair back to life and now there are no traces of the horrible dye job that happened at the other salon."
Cons:
"I don’t know where to begin. I went and had my hair done at a salon I had been going to for yearsss. This time it came out horrendous, so I ended up going back to said salon to have them fix it, as if it were possible it came out even worse then the 1st time."
"I had highlights put in, and after rinsing and processing the toner, I had to go back in the super uncomfortable chair for another 20 minutes because the toner was apparently too much and made my hair locks look gray, so it had to be redone."
"The first cut with her was good, the second was fast and cut very choppy and uneven, and after she fixed it, was an inch shorter than I wanted."
"Giving this poor experience 3 stars because I had great experience before this most recent one, but I'll definitely think twice before going back."