Walmart Supercenter Reviews Summary

Store Stock and Product Availability

Pros:

• "This place has everything you may need. Well stocked and some deep discounted items on a daily basis."
• "It's a very large store, it has almost everything."
• "The store has been totally updated, so for the most part, the facility itself is very clean."
• "The store is in stock of a lot of holiday clothing and decorations now."
• "They have much more items and of course food items at this super Walmart! great prices on food, cat food n supplies for pets, household items n cleaning products and health n beauty departments!"
• "They are always well stocked and generally have everything I am looking for."
• "The store is fully stocked, organized and kept clean for the most part."

Cons:

• "Many of the items were out of stock which was frustrating."
• "It an absolute disgrace, products thrown all over, the place, empty shelves, very unsanitary."
• "This Walmart has fallen off since the pandemic. Especially with the raw foods."
• "These shelves were pretty bare when it comes to cat and dog food."
• "The produce is either unavailable or in bad shape (moldy strawberries, etc)."
• "So basically Walmart carries nothing and is always out of stock and any assistance you need is unavailable."
• "Even before COVID the shelves in some departments were barely stocked."

Customer Service and Staff

Pros:

• "Workers are helpful and polite."
• "The employees were professional and nice."
• "Everyone was very friendly & helpful, there was a bit of a wait for one of those Rascal scooter things."
• "A special shout out to Mohammed in product. He is never too busy to stop and help a customer."
• "The people on the floor are always willing to go out of there way, no matter how busy they are to help you find something."
• "Cashmere, in customer service. She is a beautiful young woman who always has a smile, willing to go the extra mile."
• "Staff was friendly, ready and available on the floor."

Cons:

• "Customer service could be better, store associates are never around when you need someone."
• "Staff seems annoyed when asked a question and the door personnel are done right rude."
• "I used to like shopping here, but not so much anymore. Employees don't want to do their jobs and most of them look miserable."
• "Every time I order for pickup at this particular location they NEVER have the items ready on time."
• "Service are so bad."
• "The employees who were 'helping' me with this were looking at me like they just scraped me from the bottom of their shoe."
• "The staff as of recently is extremely rude and disrespectful."

Checkout and Payment Experience

Pros:

• "But was surprised to see that the checkout lane moved quite fast for once."
• "Check out is quick."
• "Eileen, in self checkout. She knows her job and gets it done efficiently."
• "There are plenty of self checkouts and I don’t think I ever stood in an actual line."
• "Found everything. Employees friendly & cashier stands are not long."

Cons:

• "Sometimes the customers can be a pain in the neck in the checkout lines."
• "when the store gets busy(on any day) there's never enough cashiers, which causes long lines."
• "store is a mess all the time - nobody working at the registers & everybody standing around on their phones talking / texting."
• "They need more cashiers! The lines were slow moving and long. Even the self checkout line was long."
• "There are only ever 3 lines open regardless of how busy it is and it’s always backed up."
• "It's impossible to check out they never have enough cashiers and cashiers are slow and seem unhappy."
• "There are barely any registers open as lines wrap around the store."

Cleanliness and Store Condition

Pros:

• "The store has been totally updated, so for the most part, the facility itself is very clean."
• "Very nice and clean friendly atmosphere."
• "Pretty clean here. Very organized and usually stocked up."
• "Had everything I needed for X-mas holiday. Clean and organize."
• "Parking is hard to find and shopping carts on weekends are basically non existent. However, the food is fresh and it's clean inside and aisles are well organized."

Cons:

• "Completely disappointed about how this store has fallen to shambles."
• "Trashy atmosphere."
• "It an absolute disgrace, products thrown all over, the place, empty shelves, very unsanitary."
• "store is a mess all the time - nobody working at the registers & everybody standing around on their phones talking / texting."
• "The store is old, needs remodeling, and they sell bad and old vegetables and meat."
• "Dirty, disorganized. The workers mostly rude and unhelpful."
• "Store was dirty and very messy."