Red Robin Gourmet Burgers and Brews Reviews Summary

Service

Pros:

• "They still managed to take care of us in a timely manner, and open up that closed section for us because we were a party of six."
• "Lawrence was our waiter and he was on top of it 100%."
• "Starting with Sebastian who sat us through Donna-Jean & Crystal who served us, and finally Liam the supervisor…the employees here are exceptionally friendly!"
• "Even though there were a couple mistakes, they remedied it immediately and were nothing but nice about it."
• "Staff was friendly and attentive."
• "The server was very nice and kind."
• "Staff was super friendly!! Our waitress definitely deserves a raise! Super attentive and very nice every time she came to the table."

Cons:

• "Waited about 10 minutes or better just to get a knife."
• "The service here is so slow."
• "We sat for 20 mins before getting silverware and then another 10 minutes before leaving after being told multiple times by the waitress she would be right with us."
• "The service was horrible. Slow waitress, that mumbled & walked by tables looking in the air in obvious attempt to avoid eye contact."
• "It's a shame how bad the service has gotten."
• "The service was even worse. Our server was also bartending and had maybe 2 other tables and 2 at the bar."
• "Service is horrible."

Food Quality

Pros:

• "Food was good, went for lunch on a Sunday."
• "I really love the food it came nice and hot the burgers are nice and juicy and fresh and hot I got onion rings onion rings came nice and crunchy and they are very big the place is clean."
• "Great food. Great customer service. Good teamwork. And very professional manager."
• "Burgers are pretty good, and sweet potato fries are even better."
• "The food at Red Robin was delicious. Unlimited fries and beverage."
• "Really good food, their broccoli is to die for."
• "Awesome place to visit if you have a desire to eat a juicy, mouthwatering and just an amazing American burger."

Cons:

• "Food was undercooked and sloppy. My soda was flat."
• "I feel that their quality of cooking has went down hill."
• "Greasy, overpriced food."
• "The appetizer we got was the chips, salsa and guacamole. The chips had a funky, stale taste to them."
• "The cheese and bacon fondue seemed really watery and different from the last time we were there, it didn't even coat the fries."
• "Everyone's burger was super thin, and tasted like burnt dirty grill."
• "Worse lunch there was hair in my food and they didn’t even bother taking any money off of our bill or anything!"

Atmosphere & Cleanliness

Pros:

• "My family and I love this place. 2 of us have Celiac and have been able to eat here worry-free for years."
• "Can't complain, everything is red in Red Robins, my favorite color."
• "The manager came to our table and was very nice and very friendly and made sure we were enjoying our dinner!"
• "I really love the atmosphere and the people that work there they treat us with the most highly respect."
• "Will definitely be coming back for the great atmosphere and service."
• "This is the only Red Robin I visit any more -- all the others have sadly gone downhill in quality of food and service."
• "Service is always good, last time I was there, waitress was very attentive and fast."