Chili's Grill & Bar Reviews Summary

Food Quality

Pros:

• "Quality and taste of the food was 100%!"
• "Everything was hot, plated well, and was delicious."
• "The food was so delicious, I had gotten the trio appetizer where you pick 3 things and they bring about 2 of each depending on what you pick, and the Cajun shrimp Alfredo."
• "The chicken enchilada soup was very meaty and delicious."
• "The mozzarella was good! Very cheesy and melty."
• "The food was great."
• "The food came out quickly and tasted great."

Cons:

• "I also order the Cajun Pasta. Plenty of chicken but no sauce or even a hint of Cajun flavor. It was very dry."
• "The fries were good at first, until they got cold, they were stiff and starchy."
• "It was obvious that the kids mac n cheese wasn’t 'homemade.'"
• "The chicken tenders were stiff, hard, and overcooked bit dry even.. They tasted like they were sitting out."
• "The boneless buffalo chicken I had ordered was under cooked."
• "The burgers were burnt to a crisp and pretty gross."
• "The boneless chicken was cold and super hard couldn't even bite.. mac n cheese had no cheese just noodles... Fries were dried out... Sandwich was cold and hard.. basically nothing was edible..."

Service

Pros:

• "We were seated quickly, the place was quiet and clean."
• "Quick, and curteous service."
• "Heaven was our waitress and we received excellent service."
• "Good food and good service."
• "I did curbside pickup and I arrived and within two minutes someone came to drop by the food. excellent service!"
• "After we were seated we received exceptional service from our server Rob."
• "The server was helpful and attentive. We can always count on Chilli's for a consistent, satisfying experience."

Cons:

• "I was disappointed in our service last night they sat us in a corner for one."
• "Arrived sat down ordered a drink.... for some reason getting a drink from the bar from the waitress took 15 minutes to receive."
• "Servers shouldn’t have to be educated on not placing a severely hot plate in front of a baby."
• "We sat at the bar where we were ignored for 15 minutes."
• "The service was really bad. We were starving and then were forgotten about when it came time to place our order."
• "The bartender would not acknowledge myself or cousin. Once she did we were given attitude for no apparent reason."
• "The host was awful, on his phone, chatting with other workers."

Cleanliness

Pros:

• "We were seated quickly, the place was quiet and clean."
• "Chili's which is located at the Christiana Fashion Center in Newark, Delaware, is a fantastic restaurant. It's clean and the restaurant has a contemporary interior and relaxed and casual ambiance."
• "The restaurant was attractive and seating was comfortable."
• "Love the new venue. New decor is modern and not dark."
• "Everyone was nice, the table was clean."
• "The shopping area that this chili's was in was very nice."
• "It's very big and spacious."

Cons:

• "There was trash outside and it was nasty!!!"
• "Even though the table had been wiped, it was sticky with age."
• "First we were seated among four dirty tables."
• "The floor was covered in food. The restaurant looked dirty."
• "The disgusting and highly disorganized entrance and dining room areas were an immediate turnoff."
• "The booth fabric was ripped."
• "Bathrooms were disgusting & not stocked with soap, paper towels, or toilet paper."