Trax Car Wash Reviews Summary

Category: Car wash

Address: 17 NJ-18, New Brunswick, NJ 08901, USA

Phone: +17322490203

Rating: 3.8
based on 174 reviews.

Customer Service

Pros:

  • "I got an immediate response from the owner. He was very responsive to my complaint."
  • "Robby was incredible very personable! Took the time out of his day to go above and beyond for to help me even at the close of business."
  • "When I report any concerns it was immediately taken care."
  • "Management is great in responding to any questions or concerns that I had on premise or via email."
  • "The manager, Raudy, was so nice and helpful."
  • "They provided thorough follow-up and addressed all of my concerns diligently."
  • "The entire staff and management go above and beyond for their customers."

Cons:

  • "The owner will lie to you."
  • "I asked to speak with you before and was told you weren’t available, but apparently you have time for the internet."
  • "I asked for the manager he was busy couldn’t get a hold of him."
  • "The carwash employees gave my cousin a really hard time to pay for the damages that they cause to his rear bumper."
  • "I hope those people learn or the manager teach them how to treat a client."
  • "Some of your employee are not polite and have no education for treat people."
  • "I would recommend that you respond to reviews in a more professional manner, you can't assume everyone is a 'Karen' or 'running to the internet' because they wouldn't say something. Kinda rude sir."

Cleanliness and Quality of Wash

Pros:

  • "Staff are friendly, Facility is extremely neat, and most importantly the machines work really good!"
  • "The guys drying off wipe each spoke of my wheels which seems unheard of nowadays."
  • "I was impressed with the speed and the tremendous amount of car wax and rain-x poured on my car."
  • "Car was super cleaned on the inside, shiny on the out."
  • "The paint on my truck brilliantly shines even after the rain."
  • "The thorough cleaning left my car spotless, and the attention to detail was impressive."
  • "Their use of advanced equipment and high-quality cleaning materials revitalized my car's appearance inside and out."

Cons:

  • "Your attention to detail needs improvement."
  • "Had to point out at least 5 different areas that needed cleaning."
  • "For almost $40 for the WORKS it came out looking like a cheap $5 car wash."
  • "The top of my car was still dirty, the inside was not well vacuumed."
  • "They are inconsistent. My biggest issue with them is they sometimes leave streaks on the mirrors and windshield."
  • "The outside was not all that clean either."
  • "The vacuuming of the inside of your vehicle is a hit or miss."

Value for Money

Pros:

  • "Plus the price for the service is fantastic!"
  • "I recommend the Unlimited Works wash package."
  • "The Unlimited Monthly Wash Club is a great value."
  • "Take advantage of the monthly deal. It's Truly a Steal of a deal."
  • "Got the basic $9 wash. I am happy with how my car came out, best of all NO scratches!!"
  • "For $20 I got an amazing service!! Got a detailed inside cleaning."
  • "I paid $14 plus tax and then left a large tip after I saw the time, attention, and results that I got."

Cons:

  • "It's expensive for a basic wash and I could give a little leeway if it was busy but it wasn't."
  • "I spent $30 for a platinum wash. What a waste."
  • "I'm just disappointed because I paid close to $30 for the platinum service (second highest offered) and they didn't bother wiping out any of the cup holders, side pockets or even the middle console."
  • "$32 for their premium “the works” package took under 10 minutes and wasn’t worth $15."
  • "I brought the most expensive package and they did the most basic cleaning to my car possible."
  • "So I paid for the best one they had $30.00 when I get to the car the inside wasn't even wiped down."
  • "Very expensive for the service that I got. I get a better wash at the 10 spot down the highway."

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