Boutique River Falls Reviews Summary

Customer Service

Pros:

• "Customer service was 10/10. Very respectful, attentive, and fast."
• "Bryant was very attentive, friendly and through...Every suggestion he made to us about our meal was very very good with no complaints."
• "Our waitress was Brittany and she was fabulous."
• "Service was super friendly & quick!"
• "The manager, Jade, came to check on us numerous times throughout service."
• "Our server Ahyana was super sweet and attentive."
• "Bryan our server was on it! His service was impeccable and he had a great sense of humor!"

Cons:

• "The service was horrible. When we arrived- there were only 3 families at the restaurant including us... and the time from when we ordered food till we received the food was entirely too long."
• "Service was terrible waited 30 mins to be seated they took our drinks and never came back until 15 mins later."
• "Service was slow but Brittany was very sweet and good."
• "no one brought water or took drink orders for 25 min. (They weren’t busy)"
• "Waited for 30 minutes before flagging down a server and asking if we had someone assigned to our table."
• "The service was horrible!!!"
• "We waited 40 minutes for water after asking twice for our drinks."

Food Quality

Pros:

• "The food was delicious.... period!"
• "Seriously good food. Literally every morsel on my plate tasted like mana from heaven."
• "The Benedict was perfectly seasoned and the slice of ham was substantial and tender."
• "The omelette was delicious. Stuffed with the items we ordered."
• "The Cinnamon swirl pancakes are bomb, best I've had outside of Vermont."
• "The Southern fried fish platter was delicious the grits with the feta cheese cornbread and the eggs were right on point."
• "The food is truly out of this world & the drinks are magnificent!"

Cons:

• "I’ve never in my life would go back to this place!!! $12 for BLT which had two pieces of thinly sliced turkey bacon barely any lettuce."
• "both our eggs Benedict didn’t taste like anything. Not even ham or egg flavors came through."
• "The eggs Judy was the worse poached eggs as it looks like it was boiled by the time I got it."
• "Grits was hard and cold."
• "One bite of the end was ok but no meat. Took another bite and immediately realized the fish was spoiled."
• "The only downsides for me was that the grits although good we're cold n had some lumps."
• "Pancakes were hard and chewy like they were microwaved."

Ambiance

Pros:

• "What a quaint restaurant."
• "I love the art work."
• "It feels classy and they have beautiful art on the walls."
• "The environment had such a home feeling to it."
• "The atmosphere was beautiful."
• "Extremely relaxed atmosphere, beautifully lit and there's a great view of he Schuylkill."
• "The atmosphere was family friendly."

Cons:

• "It’s very hot and stuffy."
• "The atmosphere was a bit dry and unfriendly and it also seemed very under staffed."
• "The outdoor seating terrible. The area smells like a dumpster and it not cleaned properly for an outdoor patio."
• "The decor was cool and it’s a great location."
• "the music is loud and intrusive like a bar instead of a cafe"
• "There was flies, floor was dirty, sticky tables, and poor service overall."
• "It is a vibe, spacious, and welcoming."

Management

Pros:

• "I also appreciate the manager coming out and checking on us a couple to see if we need anything how are we doing and if the food was great and it was absolutely."
• "Management kindly offered of 50% off because of our previous experience."
• "Management did respond appropriately."
• "The manager, Jade was so sweet and helpful."
• "Jade the manager was such a blessing! She was sweet and helpful."
• "The owner came out and talk to each table which we love 💕."
• "The owner and her team were attentive and polite."

Cons:

• "When we asked to speak to the manager we were told it would be just a minute. 20 minutes later we left."
• "They need better management and organizational skills."
• "Management is a complete joke, if you feel like a complete headache with you meal by all mean this is your spot."
• "The manger was very lackadaisical."
• "There is either a disconnect in management or low staff yet it def needs to be improved."
• "No manager or anyone, came out to apologize."
• "We were told that the next seating would be in 30 minutes, which we agreed to. 35 minutes later, I went to check back with the hostess and she told us that there was 3 people before us."

Value

Pros:

• "Food is very good here!"
• "The prices are also reasonable."
• "When I tell you the food tasted as if I was in my kitchen on a Sunday morning cooking for my family; I mean it!"
• "Do yourself a favor and order the whiting, fried chicken wings, cornbread and red velvet waffle."
• "Food was also amazing full of flavor and plating was beautiful."
• "Our entire meal was the epitome of soul food, yet we did not feel bloated or tired after."
• "The food was immaculate! So many different options."

Cons:

• "Long wait times for ordering and receiving food even though the restaurant was only half full on a Sunday afternoon."
• "Waited 45 mins to be seated with a reservation for 1."
• "Drove 45min today to try them out only for them to be closed. Myself and several other ppl, who arrived as I was pulling on the closed door with a flashing open sign, were very disappointed."
• "First time here, will be my last, service was less than stellar and food did not meet expectations at all."
• "Food was okay. Service was awful."
• "I realized that my friend and I had been charged $12 dollars for coffee!"
• "Please update your Google when you’re going to be closed this is the second time I’ve been to your restaurant and it’s been closed without any notification."