Shogun Japanese Hibachi & Sushi Reviews Summary

Service

Pros:

• "Service is good."
• "The staff is friendly and accommodating."
• "The manager is wonderful and accommodating."
• "Staff are pleasant and accommodating."
• "The staff is friendly and are very patient in explaining the items on the menu."
• "The waiting staff was quick and very polite."
• "Our server was excellent and it was nice to finally find a place that cared about guest service."

Cons:

• "Wait staff was terribly rude and the food wasn't even good anymore."
• "The lady waitress yell at my son because he said he didn’t like the soup."
• "Horrible experience from the minute in the door."
• "The waitress did not understand personal space AT ALL."
• "There is a rude male waiter who is disrespectful and unapologetic about his attitude."
• "Our server, Nelson I believe, was rude and rushed us."
• "Our waitress was clearly annoyed that we were dining in."

Food Quality

Pros:

• "The food was delicious and we loved the coconut sorbet in the half shell!"
• "Hibachi is a show so get into it and enjoy yourself the food is great the atmosphere is nice and you can make it nicer!"
• "The sushi prices are excellent."
• "Great food, very tasty."
• "The food was delicious."
• "The sushi is always fantastic and fresh."
• "The food was well presented and absolutely delicious!!!"

Cons:

• "The floors were extremely sticky."
• "The sushi just did not taste good/wasnt fresh."
• "The rice and noodles were over cooked."
• "He drown everything in soil sauce which ruined the taste."
• "The spicy tuna roll was absolutely disgusting."
• "The food had no seasoning. Only more and more soy sauce."
• "The food was extremely mediocre."

Ambiance

Pros:

• "It's dimly lit which creates a nice atmosphere and it's BYOB."
• "The ambiance is great for dates, which is nice because Bensalem has like no intimate date spots."
• "Nice place for date night or family meal."
• "Shogun has an awesome environment."
• "It looked elegant inside."
• "The restaurant atmosphere, ambiance and decor could use some updating that would have made my rating higher."
• "Great place to meet up and have fun with your friends or go on a laid-back date."

Cons:

• "The entire place was not air conditioned and was 90 degrees inside."
• "This was a huge disappointment and NOT ONCE did we get an apology for their poor service."
• "Running and screaming, it's a restaurant not a playground."
• "People at other end of place let their kids run wild."
• "Presentation was entertaining, loud and difficult to hold a conversation."
• "It was so hot (approx 85 degrees inside) that me and my kids couldn't even eat."
• "The atmosphere was clean."

Pricing

Pros:

• "Good size menu with fair pricing."
• "The prices are very affordable compared to other Japanese restaurants and the quality + quantity is great."
• "This place has friendly staff and delicious food at reasonable prices."
• "The sushi prices are excellent."
• "Sushi is reasonably priced and very good."
• "Prices can't be beat."
• "The prices are reasonable."

Cons:

• "Don't see a reason to advertise 50% off sushi only to mark up the sushi prices."
• "Very pricey and the food I did not enjoy either."
• "Ridiculous... this restaurant offers 50% off hibachi Monday - Thur... it's 1/2 the portion."
• "They have the nerve to automatically add 18% gratuity to my bill."
• "The portions were extremely cheap."
• "I love this place but the fact that you cannot order more than $100 worth of food for delivery is absurd."
• "Food was trash customer service was trash what made it even worse was when the waitress BEGGED me and I mean BEGGED for MORE of a tip."

Cleanliness

Pros:

• "The bathrooms were nice & clean."
• "They take your temp on entry and when patrons leave they spray the table and seats."
• "The place is always clean."
• "The i side is very well keep, and up to date."

Cons:

• "Bathroom, disgusting."
• "The cleanliness can also vary."
• "Then when you walk to get seated the tile floors are disgustingly slippery."
• "Ordered take out from shogun. my family & i were eating a rainbow roll when a small roach came out of the roll."