CVS Reviews Summary

Customer Service

Pros:

• "A store employee name( Star ) helped me find the products i was looking. A perfect example of customer service."
• "EVERYONE IS ALWAYS HELPFUL. For nearly a year I have been picking up meds approximately 3 times a month. Not ONCE have the employees been rude or impatient."
• "The staff here are nice and helpful, although this is the worst CVS I’ve been to."
• "The people I’ve met who work here are all really nice."
• "From the moment, I walked in-- I was greeted very nicely and politely and I was checked out the exact same way. I love quality customer service."
• "Once leaving the store I picked up some groceries got on line cashier greeted me with a smile more prompt service quick check out great improvement for this store simply love it."
• "Kareem is absolutely an amazing employee, great customer service and very professional… Kareem is what customer service looks like and he deserves a raise honestly."

Cons:

• "Just go somewhere else. They will not take calls from prescribers or insurance or you."
• "Pharmacy Department is horrible. You stand online for 30-45 waiting, just waiting... the register workers cares nothing for the customers."
• "The staff displayed was so unprofessional, my medication was handed to me so fast it was practically thrown at me."
• "Would not pick up phone. No operator, no phone tree, and no way to leave a message."
• "Customer service was extremely poor."
• "They give attitudes and they are slow."
• "The worst pharmacy EVER!!! Horrible customer service! They don’t answer the phone and when you go in person, the staffs are rude and slow."

Pharmacy Efficiency

Pros:

• "The lines can get a bit slow but it doesn't stop the feel of the environment no matter how Hectic it can get so I say A+ CVS Pharmacy On Nostrand Keep it Up!"
• "They have stepped from behind the counter to identify products. Filled orders on the spot. Helped their colleagues when the line gets long etc."
• "The pharmacist was very helpful is filling a Rx for us as we are visiting."
• "For what it's worth, the pharmacist was able to remedy the issue today, and that was appreciated."
• "Tonight I visited a CVS store I was so overwhelmed I started at pharmacy the pharmacists was prompt informative and meds were ready when I got there."
• "After having spoken to the pharmacists and the cashiers, I’m of the opinion that the pharmacy staff is very good."
• "The pharmacy workers are doing the best they can."

Cons:

• "The pharmacy counter feels understaffed despite 3 people working the pharmacy at all times."
• "The pharmacy has literally never answered the phone."
• "Pharmacy is the worst. Long lines, terrible customer service, and apparently the automated system that notifies you when your prescription is ready for pickup is wrong."
• "The pharmacy is a chaotic mess and you have to wait at least 30 minutes even if your Dr called in your RX."
• "The waiting line to pick up prescription is about 30 minutes, after that you must wait for another 15 to 20 until they get ready your medicine."
• "The worst pharmacy I’ve ever been to. You can’t simply get a prescription in under an hour between the extreme lines, no staff, slow staff, them missing faxes."
• "The pharmacy never picks up their phone and doesn't fill prescriptions unless you call them and ask them to fill it."

Store Management

Pros:

• "I had read the reviews about this store and was happy to find the store neat and clean and all the staff pleasant and helpful."
• "I Just Love This Location For CVS Pharmacy!..It's just Amazing Never Had A Bad Experience..The staff always Greet me well which I like when I shop certain places..Pleasant all round 😊"
• "The Avenue U store is always well stocked no matter when I shop."

Cons:

• "The website doesn't accurately reflect what is in stock."
• "The shelves are always half stocked - looks like the store is closing down! Messy place."
• "This store is severely understaffed and the shelves are always bare."
• "The store appearance is the only thing that has improved but shelves are still empty."
• "Desperately in need of new management. The store itself is always understocked, and full of expired items."
• "This place is always a mess and the lines are long and overall, this location is mismanaged."
• "Whoever is managing the store or whoever is calling the shots at corporate is incompetent."