Penstock Coffee Shop & Roastery Reviews Summary

Coffee Quality

Pros:

• "Their espresso is at the higher end of the anti-starbucks craft roaster movement: it is light to medium in roast while producing an immensely strong coffee that caffeinates you for hours to come."
• "The coffee is just ...wow."
• "Coffee was delicious and they offer oat milk."
• "The best coffee in the area. If you are a coffee lover, you never regret to have a coffee in this store."
• "The espresso turned out delicious. Sweetness and acidity well balanced. Quite fruity and a lingering mild aftertaste of milk chocolate."
• "Coffee - The best I have had. These guys take very good care to every detail of the coffee making experience."
• "Had the batch brew, medium roast? Light body, easy to drink, floral, tad slightly fruity. Way above any chain coffee."

Cons:

• "Not the same quality as OQ Coffee, the previous storefront. Beans do not hold great flavor."
• "Although the customer service is fantastic the coffee is absolutely terrible. My friends and I visited and each got different coffees. All of which tasted gross, especially for 7 dollars a cup."
• "This was the worst dirty chai I've ever had."
• "Meh coffee, extremely expensive."
• "The sample coffee I drank was weak."
• "FAIL. This is the worst coffee I ever had."
• "The 16 oz coffee was undrinkable."

Ambience & Space

Pros:

• "The overall ambience is very bright and ventilated. Perfect to read a book or work."
• "Such a relaxing atmosphere inside and out."
• "The decor and environment is really quite nice."
• "Very nice natural lighting and atmosphere."
• "The ambiance is great."
• "It’s located slightly away from the busy road so one can avoid all the noises. The ambience is warm and friendly."
• "Inside is bright and spacious but if you like the outdoors, there is ample seating options there too."

Cons:

• "Lots of laptop people, not very inviting if you want to have some coffee and talk."
• "It's hard to navigate the place because of the weird rows of tables and the seating split into two rooms."
• "It's just a little hard to find a seats sometimes because it's a small place."
• "The music is always blasting from a blown out speaker that literally shakes the bar seating area, and there’s uneven lighting throughout that makes the ambience overall less worthwhile than it used to be."
• "The place is filthy dirty! Awkward vibe once you walk in."
• "The inside is really nice, but it felt crammed and confined due to the arrangement of everything."
• "Barely enough room to maneuver around."

Customer Service

Pros:

• "The barista Amber was super sweet and helpful because i can never decide what i want."
• "This is really amazing coffee and i love the bakery as well, everyone is super friendly and nice."
• "The staff are very inviting and I think that their motto is even 'start a conversation.'"
• "Always enjoy each visit here. The baristas are so talented and kind!"
• "The service is excellent - just what you would expect from a local coffee shop."
• "The employees are always incredibly nice."
• "The servers are kind! Definitely coming back here."

Cons:

• "Girls gave me an attitude because I left a tip less than 1$ it took forever for them to make my cappuccino lead was broken and cup was not full coffee itself tasted very sour I had to throw it away."
• "Aspects of the employees behavior was weirdly distracted so they didn’t actually make what I asked for."
• "Today was particularly aggravating because they forgot my order two separate times."
• "However, what I did not like was the customer service, or lack thereof. There was a child sitting next to me that spilled his hot drink on himself and was crying and got the milk all over the floor, and the baristas did nothing."
• "Instead of offering to make me another one, she just said 'sorry about that, we usually put a coaster underneath. you can just move to that table over there.'"
• "I will not be returning due to my service experience."
• "It will cost you though. Prepare to feel totally awkward."

Price & Value

Pros:

• "They have house made kombucha, freshly roasted beans, a beautiful setting, everything a coffee lover could ask for!"
• "Although the pastries are limited, I loved that each one was just fresh and delicious!"
• "They roast their own coffee and have fantastically descriptive labels to help you pick just the right acidity, body and flavor to suit your tastes."
• "Really high end coffee, far superior to any chain, at comparable prices for a drip cup."
• "While a little pricy, their food is really good, and I love that they sell bags of coffee beans/grounds for home brewing."
• "Great coffee and high quality nibbles, including gluten free cookies and in-house made filled croissants."
• "They have really great coffee here and the vegan ginger snaps are the best!"

Cons:

• "The items are expensive."
• "If you are in search of VEGAN options... the options are limited."
• "Meh coffee, extremely expensive."
• "FAIL. This is the worst coffee I ever had... Plus, it cost over $8 for a medium."
• "Food - I think their baked goods are well done but a bit expensive."
• "The biscuit I ordered was so small, and can only be described as hard tack…. For $4.50 you would expect something a little different than a 2x2 lump."
• "Not the same quality as OQ Coffee, the previous storefront... and the price is higher now."