White House Bride Reviews Summary

Category: Bridal shop

Address: 667 US-22 Unit 348, Whitehouse Station, NJ 08889, USA

Phone: +19085263134

Rating: 4.8
based on 196 reviews.

Customer Service

Pros:

  • "Stacie and her team were extremely helpful! They listened to my likes and dislikes and with their creativity they gave me options that resulted in finding the dress of my dreams for my special day!"
  • "I highly recommend shopping for your dress at White House Bride! The service, knowledge, professionalism, and care from their associates cannot be paralleled."
  • "Elaina went above and beyond to help me find my dream dress."
  • "Stacie gracious welcomed us and accommodated us without disrupting the bridal party she was working with."
  • "We worked with Kris who was super supportive and 100% team bride."
  • "Irene was AMAZING, she was so helpful and attentive during my consultation."
  • "Tammy was SO nice and helpful. Really made me feel comfortable and was giving honest opinions."

Cons:

  • "When I arrived, she didn't remember who I was or why I was there."
  • "I received no help putting dresses on, and was just handed them to figure out myself."
  • "The woman who helped me did not introduce herself and I threw out her card immediately after the appointment."
  • "When I asked Stacie for help finding a specific style of dress for the bridesmaids, she said she didn't remember what they had and I'd need to look myself."
  • "Our 'Personal Senior Stylist' had no idea we were there for a two hour appointment."
  • "She was on the phone while working our appointment (rude) and after an hour she told us she had no more dresses to show and the appointment was over."
  • "Once my dress came in there was absolutely no customer service. I called and left messages multiple times and emailed several times to schedule my fitting. I never heard back."

Dress Selection and Quality

Pros:

  • "She carefully selects her designers and carries a wide range of simple to very extravagant gowns, which is hard to find!"
  • "The building is beautiful and the staff is wonderful- from start to finish my experience was perfect!"
  • "It doesn’t matter that this place is tiny, the dresses she has are beautiful."
  • "White House Bride is the only bridal shop in NJ that is able to source Monique gowns."
  • "The salon is gorgeous with an amazing dress selection—my mom, future mother-in-law, sister, and I were so comfortable the entire afternoon."
  • "They have such a beautiful selection of couture gowns, and an array of styles and silhouettes."
  • "The selection of gowns they have is impressive, they had everything I went in looking for and so much more."

Cons:

  • "The bridal gown selection was small and limited."
  • "I was also handed dresses that were thousands of dollars out of my price range."
  • "After letting my consultant (Irene) know my budget, right off the bat I was shown dresses that were almost double my budget."
  • "The price tag of $3,500.00 was jaw-dropping for the simplicity of it."
  • "Lots of selections but I thought their dresses looked a little outdated."
  • "They also kept pushing for me to try on dresses that I didn’t even like and at almost double my price range."
  • "On the day of, they didn’t have any dresses that fit me, which was embarrassing."

Price and Value

Pros:

  • "Stacie even gave me an EXTREMELY good discount since she knew it was the second gown I was purchasing."
  • "They had a lot of dresses to choose from, with different price ranges."
  • "Highly highly recommend them, as they are wonderful ladies with so many options to worth within anyone’s budget!"
  • "Unlike most Bridal shops, Sara’s does not charge a flat rate for alterations... the alteration prices are as needed and it’s $25 for a bustle."
  • "Pricing is competitive but not over the top and they listen and stay within your budget!"
  • "Their selection of dresses is unbeatable in New Jersey!"
  • "I also was extremely satisfied with the alterations that were done to my dress and veil."

Cons:

  • "It's disheartening to think that we were almost subjected to paying almost double the price for the same dress had we not done our due diligence."
  • "I had to pay $100 for pinning. Took my dress to another dress shop $250 for alterations!"
  • "The women that helped me was great love my dress but BE CAREFUL if you need alteration !! They wanted$750.00 to alter."
  • "The same dress was $1700 CHEAPER than the same dress at Whitehouse Brides."
  • "When I go for my first dress fitting they surprised me and my family by saying the entire alterations need to be in cash. Then on top of that the alterations prices were extremely high."
  • "I spoke with the owner who verbally gave me a price but when I asked her for a written contract before I paid for the dress in full with no refund she (1) increased the price on the contract even though she admitted to me that we had agreed on another cheaper price (2) was not able to guarantee in writing delivery of dress by a certain date and (3) inability to confirm in writing that designer is able to make custom changes that I was paying for until AFTER order is placed and they have payment in full that is no refundable."
  • "They kept insisting that a 1500-2000 dress was already very affordable as far as bridal dresses go."

Overall Experience

Pros:

  • "I'm soo happy I found White House Bride and didn't settle for the second best gown."
  • "The entire time we were comfortable, had snacks, and a private room."
  • "Thank you, Whitehouse Bridal, for such an amazing find and a wonderful experience!"
  • "I had the most special day with my mom and felt so taken care of!!!"
  • "I am so glad I went to White House Bride to find my dream dress. I could go on, but all the positive reviews truly speak for themself."
  • "Irene and Stacie were so sweet and caring and really made my experience spectacular!"
  • "Stacie and her team were with us every step of the way and made this experience unforgettable and unsurpassed for my best friend."

Cons:

  • "It was a waste of a 30 minute commute, my time, and gas..just to turn around and drive home."
  • "Incredibly disappointing experience for a number of reasons."
  • "After I finally had my dress and was leaving the store the owner didn’t say thank you or wish me a happy wedding. It was a very cold experience."
  • "This was one of four shops I tried and was by far the worst experience."
  • "This was the first time I was treated like my time wasn't important."
  • "I felt humiliated and discouraged from bridal dress shopping after this experience."
  • "I would not recommend White House bride to my worst enemy."

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