"Great phone etiquette and professionalism from all departments including billing, annual service and general customer service."
"Burke's customer service center was able to set me up as a customer in the system in a very short amount of time."
"The service desk was helpful in setting up a same-day appointment."
"Always get prompt attention and excellent friendly service. My phone calls are always answered right away and follow up time is accurate."
"So far I like how Burke has handled my account. Customer service reps are excellent with their follow up."
"The promptness and professionalism of everyone from the customer service rep to the technician was just amazing."
"Excellent service, confirmed once again. Punctual on their schedule time which means to me that the company is reliable."
Cons:
"These guys used to be really great. Available for emergencies 24/7, and great for scheduling routine appointments. Earlier this year they 'went concierge.' Not only was it difficult to get a person on the line, but they always seemed to drop the ball."
"recommend: that the Burke voice answering system have the ability to record the customers name and return Tele number for a call back when hold times are longer than 5 minutes... On Monday Nov. 26th I hung on for over 20 minutes before my call was taken."
"Customer service is poor. I would not recommend."
"Had to call Burke multiple times and was left on hold for 10-20 min each time."
"Been trying to renew my contract for a month. No one answers the phone ever! They don't return messages."
"The customer service in Hawthorne ( Tinica ) she is awful, rude and full of attitude."
"Unfortunately, propane is a necessity. It is what it is. I’m not happy with Burke, they are unreliable and rude."
Technician Service
Pros:
"Mr. Bouton did an awesome job diagnosing problem and replacing the part that had burned out."
"Overall our experience was amazing! Jacob, the technician, who serviced our problem was very knowledgeable, efficient and friendly."
"Sean Ryan thoroughly and professionally checked out our burner, systematically checking all possible causes of it tripping out. He answered all my questions and concerns as well a recommending a fuel additive, which I had him install."
"Kevin and Don worked so hard to repair the excessive damage due to a lightening strike. They were amazing."
"Dan, the service man from Burke was extremely knowledgeable about the problem, called us to discuss and then fixed it and performed a yearly tune up on the furnace while there!"
"The service with Burke is amazing. We had a burst heating pipe on Sunday evening (during Super Bowl). We called Burke and a wonderful technician was at our door within an hour to isolate the problem and get our heating running again."
"George, the Burke technician, Immediately diagnosed the problem when he arrived."
Cons:
"Used them for 20 years. Prices exorbitant but service USED to be good. In past year, technician no-showed twice when we were without heat."
"Burke technicians were not able to resolve a heating problem. I had to call a plumber."
"As far as the A/C both times we was informed that they had no emergency response for A/C’s and were given a appointment a week from our call."
"Ran out of oil during a cold January; 2 degrees outside. House interior temp was 56 degrees. Tech came out to home as planned, provided 20 gallons of oil (albeit at a stupidly high price! $1 higher than pump price)."
"As a result of the tech having very limited info, the controller for the hot water heater was replaced with an outdated controller."
"I also don't think its professional to guess at the cause of the problem, then install outdated equipment and tell me, 'well, let's see what happens'."
"I called and explained the situation but it took 4 hours on the phone before they sent anyone out."
Pricing
Pros:
"Great company. And so much lower cost their competitor which was why I chose Burke."
"Their prices are always competitive."
"The budget pay option fits my family’s needs better than any other company."
"Burke has been wonderful. They stepped in when I needed a new boiler and came in WAY below the other quote I received."
"Needed to replace a failing boiler - Burke gave us a timely quote and good price."
Cons:
"Used them for 20 years. Prices exorbitant but service USED to be good. In past year, technician no-showed twice when we were without heat."
"This company is a rip off!!! They give you a good price when you begin deliveries with them and then jack up the prices on subsequent deliveries."
"The fuel pricing is totally not competitive and almost not affordable. Other competitors are offering better pricing."
"The price DID come down, but Burke says my price does not, even though the COD price right now is around $3.60 a gallon."
"They've let us run out of fuel several times."
Reliability
Pros:
"If I have a problem with my boiler they always send someone to take care of the issue."
"Deliveries on time, If I have a problem with my boiler they always send someone to take care of the issue."
"I have signed up for the auto delivery and have had a great experience. I don’t have to worry about calling for fuel."
"Our issue was resolved that night and best of all it was all covered under the service contract, including the late night visit."
"We are very happy with Burke. They came for our emergency in the time specified."
Cons:
"These guys used to be really great. Available for emergencies 24/7, and great for scheduling routine appointments. Earlier this year they 'went concierge.' Not only was it difficult to get a person on the line, but they always seemed to drop the ball."
"Worst Heating oil company, who can not serve their customers on time."
"After 40 years of service Burke cannot even get my 90 and 93 yo elderly parents home auto filled with heating oil in the winter."
"They've let us run out of fuel several times."
"I have been a customer for many years. Recently I ordered oil and it was never delivered resulting in no heat."