Burke Energy Reviews Summary

Category: Heating oil supplier

Address: 560 N Main St, Brewster, NY 10509, USA

Phone: +18558769165

Rating: 4.5
based on 134 reviews.

Customer Service

Pros:

  • "Great phone etiquette and professionalism from all departments including billing, annual service and general customer service."
  • "Burke's customer service center was able to set me up as a customer in the system in a very short amount of time."
  • "The service desk was helpful in setting up a same-day appointment."
  • "Always get prompt attention and excellent friendly service. My phone calls are always answered right away and follow up time is accurate."
  • "So far I like how Burke has handled my account. Customer service reps are excellent with their follow up."
  • "The promptness and professionalism of everyone from the customer service rep to the technician was just amazing."
  • "Excellent service, confirmed once again. Punctual on their schedule time which means to me that the company is reliable."

Cons:

  • "These guys used to be really great. Available for emergencies 24/7, and great for scheduling routine appointments. Earlier this year they 'went concierge.' Not only was it difficult to get a person on the line, but they always seemed to drop the ball."
  • "recommend: that the Burke voice answering system have the ability to record the customers name and return Tele number for a call back when hold times are longer than 5 minutes... On Monday Nov. 26th I hung on for over 20 minutes before my call was taken."
  • "Customer service is poor. I would not recommend."
  • "Had to call Burke multiple times and was left on hold for 10-20 min each time."
  • "Been trying to renew my contract for a month. No one answers the phone ever! They don't return messages."
  • "The customer service in Hawthorne ( Tinica ) she is awful, rude and full of attitude."
  • "Unfortunately, propane is a necessity. It is what it is. I’m not happy with Burke, they are unreliable and rude."

Technician Service

Pros:

  • "Mr. Bouton did an awesome job diagnosing problem and replacing the part that had burned out."
  • "Overall our experience was amazing! Jacob, the technician, who serviced our problem was very knowledgeable, efficient and friendly."
  • "Sean Ryan thoroughly and professionally checked out our burner, systematically checking all possible causes of it tripping out. He answered all my questions and concerns as well a recommending a fuel additive, which I had him install."
  • "Kevin and Don worked so hard to repair the excessive damage due to a lightening strike. They were amazing."
  • "Dan, the service man from Burke was extremely knowledgeable about the problem, called us to discuss and then fixed it and performed a yearly tune up on the furnace while there!"
  • "The service with Burke is amazing. We had a burst heating pipe on Sunday evening (during Super Bowl). We called Burke and a wonderful technician was at our door within an hour to isolate the problem and get our heating running again."
  • "George, the Burke technician, Immediately diagnosed the problem when he arrived."

Cons:

  • "Used them for 20 years. Prices exorbitant but service USED to be good. In past year, technician no-showed twice when we were without heat."
  • "Burke technicians were not able to resolve a heating problem. I had to call a plumber."
  • "As far as the A/C both times we was informed that they had no emergency response for A/C’s and were given a appointment a week from our call."
  • "Ran out of oil during a cold January; 2 degrees outside. House interior temp was 56 degrees. Tech came out to home as planned, provided 20 gallons of oil (albeit at a stupidly high price! $1 higher than pump price)."
  • "As a result of the tech having very limited info, the controller for the hot water heater was replaced with an outdated controller."
  • "I also don't think its professional to guess at the cause of the problem, then install outdated equipment and tell me, 'well, let's see what happens'."
  • "I called and explained the situation but it took 4 hours on the phone before they sent anyone out."

Pricing

Pros:

  • "Great company. And so much lower cost their competitor which was why I chose Burke."
  • "Their prices are always competitive."
  • "The budget pay option fits my family’s needs better than any other company."
  • "Burke has been wonderful. They stepped in when I needed a new boiler and came in WAY below the other quote I received."
  • "Needed to replace a failing boiler - Burke gave us a timely quote and good price."

Cons:

  • "Used them for 20 years. Prices exorbitant but service USED to be good. In past year, technician no-showed twice when we were without heat."
  • "This company is a rip off!!! They give you a good price when you begin deliveries with them and then jack up the prices on subsequent deliveries."
  • "The fuel pricing is totally not competitive and almost not affordable. Other competitors are offering better pricing."
  • "The price DID come down, but Burke says my price does not, even though the COD price right now is around $3.60 a gallon."
  • "They've let us run out of fuel several times."

Reliability

Pros:

  • "If I have a problem with my boiler they always send someone to take care of the issue."
  • "Deliveries on time, If I have a problem with my boiler they always send someone to take care of the issue."
  • "I have signed up for the auto delivery and have had a great experience. I don’t have to worry about calling for fuel."
  • "Our issue was resolved that night and best of all it was all covered under the service contract, including the late night visit."
  • "We are very happy with Burke. They came for our emergency in the time specified."

Cons:

  • "These guys used to be really great. Available for emergencies 24/7, and great for scheduling routine appointments. Earlier this year they 'went concierge.' Not only was it difficult to get a person on the line, but they always seemed to drop the ball."
  • "Worst Heating oil company, who can not serve their customers on time."
  • "After 40 years of service Burke cannot even get my 90 and 93 yo elderly parents home auto filled with heating oil in the winter."
  • "They've let us run out of fuel several times."
  • "I have been a customer for many years. Recently I ordered oil and it was never delivered resulting in no heat."

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