Benihana Reviews Summary

Food Quality

Pros:

• "The food was flavorful and the experience was fun."
• "Steak, chicken, shrimp that absolutely melted in your mouth."
• "The food was prepared well and he went out of his way to accommodate my mom’s special requests."
• "The steak was cooked to perfection, the shrimp was tasty & seasoned well."
• "The food was delicious and his skills were amazing."
• "The food was very flavorful, his opening show was great along with the end of the show with the big volcano."
• "The food was EVERYTHING!!! If you haven't been....GO!!!"

Cons:

• "Food poisoning! Ordered through door dash, crunchy shrimp roll, rice and noodles. I instantly smelled a sour smell from my rice and noticed the chicken wasn’t fresh."
• "Why are my egg rolls 60 degrees cold and it’s cold to touch like fridge cold not even room temperature cold on the inside and outside."
• "He burnt most everything and literally had my filet mignon on the grill first... It tasted like leather."
• "Hard Rice with 2 shrimp cut into small pieces, lettuce with shredded carrots and tasteless noodles."
• "The food was nasty and dry."
• "The food only tasted like black pepper."
• "The food was mediocre at best."

Service

Pros:

• "Our server was also very attentive."
• "Jenny is an amazing writer and our chef aaron has a lot of personality and cares about everyone at the table!"
• "Our bartenders Stephanie and Lisa were absolutely phenomenal."
• "Our waiter Josh was completely understanding and helpful."
• "Our server Alanya was very attentive replacing our drinks and responding to all of our requests."
• "Chef Orlando was hilarious and made the night memorable."
• "The male host was awesome!! He was great with the kids and had such a positive attitude!!"

Cons:

• "Customer service here is absolutely terrible from management on down, the lack of care shows and it’s unfair to paying guests."
• "It took the managers too long to call the police and you get no cell service in the restaurant so I couldn't even call."
• "The service was poor. If you wanted a drink, you had to go find the waitress."
• "Customer service was terrible."
• "The staff at the front/host were very unprofessional, cursed out someone over the phone, cleanliness was lacking."
• "The service is very hands-on and friendly!"
• "The management didn’t give us the feeling that we were a priority of theirs."

Cleanliness

Pros:

• "Our chef Kyle was great and made sure to sanitize and wipe down the entire cooking area before our meal."
• "This place was very clean as well. Would recommend 100%!!!"
• "Bathrooms were clean."

Cons:

• "The bathrooms are dirty, it smells bad throughout the restaurant most likely due to poor ventilation, and the floors are sticky."
• "The outside is dark and there’s trash all over the property."
• "The ceiling inside is black and greasy, the plates and grill were dirty."
• "The hibachi table was filthy and still had food on it."
• "The grill had food on it obviously from last night!!!! And the floor where the chef stands horrible."
• "The restaurant was filthy."
• "The small women’s bathroom was dirty."

Management

Pros:

• "And the manager was very involved! He made himself aware and was very kind."
• "The top asset of this location is the GM, who was everywhere. Finding seats, cleaning up, setting tables, greeting and smiling."
• "Dave took care of the issues we had and he gave great customer service."

Cons:

• "We give all this information to the manager and he just condoned the behaviors."
• "I asked to speak to the manager who’s name is Sherrette, and he had no sympathy for us as customers."
• "The manager Sherette made me feel important in front of my date."
• "This place needs completely new staff. Including management."
• "The GM. Attitude was horrible! Customer service should never involve arguing with a paying customer."
• "The staff was completely rude; especially Sherette."
• "Speaking to the manger was just as good as speaking to the cashier."