Ground Central Coffee Company Reviews Summary

Accessibility

Pros:

• "Note a ramp is available for the disabled to wheel into the room."
• "The library is wheelchair accessible."

Cons:

• "I asked multiple times where was it located and where they said it was it wasn't there but they didn't even attempt to come and assist me they just ignored me."

Coffee Quality

Pros:

• "Staff was nice. Coffee was decent."
• "Coffee was good."
• "The coffee tastes good, and pastries good."
• "The coffee is nice and strong, pastries are good but on the pricier side which include croissants and muffins."
• "The latte I’m drinking is delicious."
• "Great coffee, pastries and croissants."
• "This place makes delicious coffee."

Cons:

• "They gave me a matcha latte when i ordered a matcha frappe, and to finish this it wasn’t even made right, it still had little matcha balls that did not dissolve in the water."
• "Lattes are good, but stuff like chai lattes are awful. Not sure about the paste they put in."
• "When I entered I ordered first but was served second, and was served a scalding hot latte that was burnt and sour tasting."
• "I would not recommend cold brew here. Cold brew tasted super sour and harsh."

Atmosphere

Pros:

• "Really cute shop with a very New York vibe to it."
• "Great atmosphere!"
• "It's got a really nice vibe. It's a great place to hang out and do some computer work, or have a chat with some friends."
• "This place is fantastic! Great energy."
• "It has a great vibe."
• "Modern and dark inside, with nice seating and decor."
• "The cafe itself is semi-spacious, with tables in the front and a library-style room in the back."

Cons:

• "Disappointing.. I walked several blocks to get here to find the place hot and the air stale with a hit of old cleaners."
• "Sat in the back room noticed dust and grime so I sprayed with my hand sanitizer and wiped. It was filthy."
• "The major con is that they have a serious fly problem."

Service

Pros:

• "They are so warm and welcoming."
• "Sweet barista acknowledged her and gave her a tiny muffin for her baby doll."
• "The staff there were outstanding."
• "The baristas were all friendly and welcoming."
• "The staff was exceptionally friendly and patient, waiting while my friend and I browsed the menu for a considerable amount of time."
• "The staff were nice and really tried to spell our names correctly on the coffee cups."

Cons:

• "I wouldn’t go back there ever again!"
• "Rude employees working at the front last week."
• "The staff was not very friendly."
• "The coffee is great and the ambience is nice and unexpected in Midtown, but the service is a bit emo-hipster - the staff seem to hate their jobs and this is reflected in their behaviour towards customers."
• "Horribly rude counter staff."
• "Everything is good about this place except the baristas attitude."
• "Service was reprehensible."

Music and Noise Level

Pros:

• "Great atmosphere with good music playing."
• "The atmosphere was excellent, with dimmed lights and r&b music and a nice hang-out place."

Cons:

• "Music is very loud and the wifi sucks."
• "The music is super loud for 8 AM in the morning."
• "What is a big deal for me is the music. It's loud and obnoxious, mostly millennial muzak."
• "Been here a handful of times and was super stoked to have found a coffee spot that isn’t Starbucks, however, the past few times I’ve stopped in they have not been open at the scheduled opening time."
• "The damn music is sooooo loud they always blasting the music as if you’re in a club!!"
• "Music is a little too loud which makes it seem more like a bar than a café."
• "The music they have is just loud enough to kill the reading vibe."

Facilities and Cleanliness

Pros:

• "This might be my new chill spot. Great service, food, layout (love the sofa!), and music selection!"
• "The back room is the coolest part. There are couches, cozy chairs, and bookshelves!"
• "There is also a lounge with couches and comfy seats also outfitted with with outlets all over the room."

Cons:

• "Music is very loud and the wifi sucks."
• "Their internet is very choppy."
• "Always looking for a spot to post up to work since WFH over the year. If you're looking for the same, the wifi is very poor its unfeasible to work."
• "Well it's an amazing place for sure. I've been here since like forever but recently the new wifi is not really good."
• "It’s WAY too loud to focus on anything."

Overall Experience

Pros:

• "Love this little place. I don't come here often enough. The ambience is nice and the drinks delicious."
• "I was super productive when I was there."
• "It is a good place to have casual meetings."
• "This is an ideal coffee shop if you want to get some work done or grab a coffee with someone."
• "I come to this place for the writing atmosphere. The back lounge area is dark enough to allow you to focus but just bright enough to keep you alert."
• "Seriously delicious coffee, with the best chocolate chip cookies. Located in a really corporate area with a hipster vibe."
• "If you're looking for a new option to get your caffeine fix in Midtown East - this is the place to go."

Cons:

• "I wouldn’t go back there ever again!"
• "Been here a handful of times and was super stoked to have found a coffee spot that isn’t Starbucks, however, the past few times I’ve stopped in they have not been open at the scheduled opening time."
• "There are too many other coffee shops in the area. I would not recommend."
• "Terrible service and not safe for women alone with children."
• "Very mixed. More space to sit than in most NY coffee houses, but loud music."
• "The coffee is good, the space is nice, and the service is outstanding."
• "Honestly the best coffee shop not just in midtown but in the whole NYC."