Cocoon Coffee House Reviews Summary

Food Quality

Pros:

• "The food was great, the coffee was great, and the staff was great."
• "Had a delicious fruit tart and cheesecake."
• "Coffee, egg sandwich and turkey club were delicious!"
• "These sticky buns are like biting into happiness."
• "Great selection of coffee, and coffee based drinks; Plus the food is absolutely phenomenal."
• "Pastrami sandwich rivals Katz's Delicatessen in NYC."
• "The food was delicious and the cake was such a unique flavor."

Cons:

• "The pastries can be a hit or miss as far as expired when purchasing."
• "The bread was not fresh. The sandwich was skimpy."
• "The sandwich that I usually get had a supposedly grilled mushroom that began fermenting due to its age."
• "Only two were edible. The other five were bland and tasted stale."
• "The only thing that I would NOT recommend is their fresh salads because the veggies are rarely fresh."
• "Long wait for the food and the open face Brie with roasted apples... Didn't have roasted apples."
• "They were running out of breakfast options when we arrived on a Monday."

Staff and Service

Pros:

• "Neat place & great selection. Phenomenal staff took the time to discuss lunch options with my son."
• "Employee's are super friendly!"
• "Friendly staff and environment."
• "Great staff! Fast and friendly!"
• "Staff was friendly and courteous."
• "Really friendly service."
• "The staff were nothing but friendly and helpful."

Cons:

• "The service we received made us feel like we were imposing for even ordering."
• "Staff is incompetent and SLOW."
• "manager is extremely rude and loud and abrasive."
• "One of the baristas was very rude and condescending towards her fellow co-workers and customers."
• "Really wasn't impressed. The staff seemed annoyed to serve me."
• "One loud Staff member seriously complained the entire time I was there."
• "Very unfriendly and horrible customer service."

Ambiance and Cleanliness

Pros:

• "Frozen drinks was very satisfying. Cool, mellow, relaxing atmosphere."
• "Nice outdoor seating."
• "Very Cool Building!"
• "Also, there is an electric vehicle charging station in the back."
• "The view for outside dining is very nice."
• "The atmosphere is very inviting they also have outdoor seating under a roof."
• "The atmosphere is comfortable and cozy with cement floors, wood shelves and tables, and brown leather couches."

Cons:

• "Nice patio dining, if you can look past the dirty tables."
• "Staff seemed very nice but the place is filthy dirty."
• "It was very hot outside and the Coffee House was just as hot."
• "The overall appearance of the place very dirty."
• "Milk and condiments counter unclean, almost slipped on the wet floor, as well as moldy smell."
• "Definitely understaffed!"
• "The cozy vibe is gone."

Value and Pricing

Pros:

• "The bakery has incredible food for great prices."
• "The prices are reasonable too."
• "You get what you pay for."
• "This is a great local place with a lot of staple food and pastry items."

Cons:

• "They cheap out on the food, such as the $7 avocado toast that only has about 1/4 of an avocado on each side."
• "Prices are higher than you would pay at Dunkin down the street."
• "For 2 sandwiches you nuke in a microwave n a couple coffees almost 50 dollars."
• "It’s a great place, but it’s way too expensive."