Panda Express Reviews Summary

Customer Service

Pros:

• "The service is quick. The home delivery is super quick."
• "I thought service was actually pretty good despite their workload."
• "Service was quick and courteous, and the food was served hot and fresh."
• "Also, the customer service is great and quick!"
• "The staff are kind and patient."
• "The staff is always friendly, the food is good, and you can see it is freshly made."
• "The staff are always nice and quick with serving and keeping the restaurant clean."

Cons:

• "Worst customer service I've ever had on a Panda Express."
• "This staff NEEDS HOSPITALITY TRAINING!!"
• "The gentleman in the back was on his phone and not making any food."
• "Terrible management skills the cashier was left in uncomfortable situation."
• "She seriously has the worst customer service attitude."
• "These people have no idea what they are doing. My order was supposed to be ready at 6:25 for pick up. It was not ready at 6:30, not ready at 7:00 and I got a confirmation number and I was told they could not find my order."
• "Bad costumers service the employee are young people and they seem angry and very low customer service skills."

Food Quality

Pros:

• "The food is delicious! [...] the staff is awesome! Great place!"
• "Food has been improved and taste very good."
• "This restaurant has the best Chinese food ever! The next step to true Chinese food is by going to China."
• "It’s delicious 🤤. Loved the flavors of spice and sweet together."
• "The food here is awesome. This is the best place to get some handful Chinese chicken pieces for yourself."
• "Everything is always freshly cooked during lunch- you can see them stir-frying away behind the counter."
• "The food really tastes great."

Cons:

• "Just watched the cook take out the trash (to the dumpster outside) and came right back to cook and handle the food without replacing his gloves."
• "Later we found they had also double charged us."
• "There was no air conditioning. Hot as hell in there."
• "During our recent visit we had all sort of issues, initially they missed many sides."
• "I wish I could give them below zero the food was horrible everything look greasy."
• "Not what it use to be, Dissappointed!"
• "There was a huge curly hair in my orange chicken, so after I threw up, I asked for a refund and no one even apologized."

Management and Staff Efficiency

Pros:

• "Love this place. Cannot say I have ever been dissatisfied with any experience here."
• "The only positive was that the cashier was very nice and apologetic and asked the kitchen to get my order ready ASAP."
• "All staff members are wearing masks, the tables and seating areas are clean, there were also staff members cleaning around us as we were sitting there too."
• "Check your food before you leave, they forgot to put one of my items on both of my plates, they were super busy and backed up though and when I brought my food back they corrected it right away. Friendly staff."
• "She takes charge and keeps the lines moving and Togo orders hot and ready!"
• "Paul ( I believe is the Manager) had his staff on point."
• "Restaurant is neat and clean; well maintained washroom."

Cons:

• "Employees were in slow motion."
• "This location is very poorly managed and run."
• "They completely did not put in the orange chicken."
• "We ordered bowl of chowmein with eggplant tofu, online, assuming eggplant tofu would not have meat. To our shock, we found beef in the dish."
• "I literally had to throw away the Kung Pao Chicken. It had a strong burnt-like flavor to it."
• "They don’t have any sense of customer service."
• "Service is always slow especially during busy lunch and dinner hours."